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Nairaland Forum / Nairaland / General / Business / Truexgold Nairaland Customer Support (131745 Views)
HolarDeb.org Nairaland CUSTOMER SUPPORT / Welcome-Hisenjos Fiverr,Freelancer via Payoneer Skrill Exchange Customer Support / Standardgoldng E-currency Exchanger: Nairaland Customer Service. (2) (3) (4)
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Re: Truexgold Nairaland Customer Support by truexgoldadmin(m): 3:19pm On Feb 11, 2017 |
Re: Truexgold Nairaland Customer Support by fomular1: 3:33pm On Feb 11, 2017 |
He knows he is suppose to call neteller on the phone instead of trying to hold people's fund in his account. osesx: |
Re: Truexgold Nairaland Customer Support by palinco: 4:04pm On Feb 11, 2017 |
Though, I am not affected But your comment here is not customer friendly. And may cause other people like me that want to continue doing business with you to be scared. These comment is not polite. Your clients are why you are doing bsuiness . You need to understand their pligth and overlook whatever reaction they are putting up. Na wa. is this guy the CEO of Truexgold or just a support staff. if you are a support staff then you are not qualified to be one with your comment here. And if you are the CEo then you dont wish your business well. truexgoldadmin: 1 Like |
Re: Truexgold Nairaland Customer Support by tenzino: 5:37pm On Feb 11, 2017 |
palinco: I disagree with you bro, the op or staff or admin or whoever here has been too quiet for my likening, u can't insult me and go free . . . I will insult the hail out of you and still defend myself very well before oga! What is wrong in a staff coming here to tell you that the company's account for so so so and so ewallet is blocked and they are working to get a refund. If they don't make the cause of the delay public, u guyz will still come here to make noise. I have used this exchanger for more than 5 years, and can tell u they are perfect in what they do. I made a profit of more than N700,000.00 just because i was using their service to withdraw from my neteller account 'cos they were buying my funds at N500/$ when the best every other exchanger could offer was N450, some were offering N430 self . . . a clear N70 profit for each $$ i sold to them. If they couldn't run away with any of my transactions, why would they now? Or do u guyz think, they don't need their own money back?
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Re: Truexgold Nairaland Customer Support by osesx: 5:51pm On Feb 11, 2017 |
tenzino:it's obvious that you a staff there... so shut up |
Re: Truexgold Nairaland Customer Support by tenzino: 5:56pm On Feb 11, 2017 |
Re: Truexgold Nairaland Customer Support by osesx: 6:28pm On Feb 11, 2017 |
I know the CEO home town in edo......you had better run with your family members |
Re: Truexgold Nairaland Customer Support by tenzino: 8:03pm On Feb 11, 2017 |
osesx: Lwkmd! I understand ur frustrations . . but unfortunately, truex is not to be blamed. Channel ur anger to the right quarters... storm neteller FB page and unleash ur anger... they will block u immediately though ![]() |
Re: Truexgold Nairaland Customer Support by Nenejeje(f): 8:03pm On Feb 11, 2017 |
tenzino: and what is your point exactly? so people don't have the right to ask for their money or what? because you sell to him and he is legit, so people shouldn't talk? wait till it happens to you when you really needs your funds |
Re: Truexgold Nairaland Customer Support by tenzino: 8:07pm On Feb 11, 2017 |
Nenejeje: Hv u ever wondered or asked urself why 95% of all the exchangers we have in Nigeria, don't deal on Neteller . . . When u have the answer, I will reply u. |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 9:28am On Feb 12, 2017 |
tenzino: your reply shows you know nothing. we have more exchangers that deal on neteller than Skrill. I deal on both and anytime I have an ish with either of them, I get to fix it within that same day if it requires a document to be submitted and if it's a refund it's just within 2-3 days to get my money back but I don't know what your boss is talking about that it takes minimum of a month. I will come with a reply a got from neteller yesterday when your boss said it takes at least a month. if his money is truly involved, he would have made contact with neteller since Thursday that he claims his account had been restricted and the account would have been opened or refunded by now. what's the probability that he hasn't been refunded and wants to do business with our money first before paying us because it cost a lot to open a nice office he just opened and he's broke now. we are your customer and we demand to see replies from neteller so that we can know the progress. my account was also restricted last month and it didn't take 24 for it to be opened again since I told them it was a personal account and YES, it was a vip account. sometimes, people think they are taking to a fool, truexgold told me on WhatsApp that neteller only operate a personal account and there's no option for business account. I laugh because that's an obvious lie. I don't know why you couldn't open a business account since you know it's for business except you don't have a document for your business. 1 Like
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Re: Truexgold Nairaland Customer Support by dejitenaj(m): 9:58am On Feb 12, 2017 |
tenzino: I'm sorry, did you just say truexgold is not to be blamed? someone clearly violated neteller rules and he's not to be blamed? you need yourself checked. neteller has rules for each account you open and truexgold decided to open a personal account instead of a business account when he knows there will be lots of funds going in and out of his account. this is not the first time his account is being suspended and every time the account is being suspended, it's for the same issue. except something is wrong with you, you can't be doing the same thing and expect a different result. he should have opened a business account. how is the money with neteller? when I sent the money to his account a least over 24 hours before he showed me that his account was suspended. mind you, you are not the only one that have been with him for a long time. I have too and I've never doubted him even when I don't get paid in 2 days. he needs to learn to pay his clients on time. if he had done that, less people will have their funds with him when his account was restricted. I can't hold my customers fund in ransome because my account is suspended when I clearly received their funds. that's my business with neteller because it will definitely be resolved. some people need their funds fast and that why they choose to sell it to you and you can't bring your problem with neteller to affect them. so please since you're not affected, just keep quite. many exchangers depend on their client funds to put food on their own table because if clients don't send to you, you don't have money and truexgold is part of those exchangers that's why he always doesn't have money to pay on time until he has sold some currency. that's the only reason he can't afford to pay now until the account is open and he sell those funds so please don't be forming badoo or rich for us. you live on those funds. 1 Like |
Re: Truexgold Nairaland Customer Support by caporia: 6:01pm On Feb 12, 2017 |
This Truexgold guy said it takes a month or 2 to have it fixed, after He saw the angers. He decided to switch it to Next week tuesday. U are in trouble bro. U plan to do business with our money? Abi, odaran! I also learnt that you have tugs that works with you in situations like this. No wahala If you are among those affected please WhatsApp or sms 080 2099 8855 |
Re: Truexgold Nairaland Customer Support by Nobody: 10:51pm On Feb 12, 2017 |
Hi Truexgold, i need $150 PerfectMoney but i live outside the country,can you tell me how to get it from you.thnaks |
Re: Truexgold Nairaland Customer Support by palinco: 10:56pm On Feb 12, 2017 |
Since the last 2 weeks that I have sold almost N1 million worth of neteller to them I have not had any delay in the crediting of my Bank account. However, I still consider the admin response to clients rude. Business should endure their clients and customers; neglect their outburst. you are doing this not because you are weak or a fool but to protect your goodwill and posterity of the business. You are not doing it only for those clients affected now but other clients who are using your services now and those who will use it in future. tenzino: |
Re: Truexgold Nairaland Customer Support by DokitaDave(m): 1:40am On Feb 13, 2017 |
Seun, I hope you are following this because I can see you still serve TrueXgold's advert on your forum and more people are lured to have their money stuck with this non-professionally and very rude merchant. 1 Like |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:01am On Feb 13, 2017 |
Couldn't show this earlier, cos was too busy . . . well, apart from auto responses, this is the first REPLY we are getting from NETELLER. Hv a good day ahead.
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Re: Truexgold Nairaland Customer Support by caporia: 6:14am On Feb 13, 2017 |
Why did you say we are gonna wait for 1 or 2 months before we collect our money without contacting neteller ? Later when you saw that this season's magas no tolerate nonsense, you quickly change your word to Tuesday. Feel free to show us another screen shot on Tuesday (tommorow), screen shot of neteller telling you that their Boss has travelled to Sambisa for vacation and He was shot Mistakenly by boko haram which will make all pending request to be in hold for another 2months. We also have prepared our own screen shot. Fully ready to be deployed. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:35am On Feb 13, 2017 |
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Re: Truexgold Nairaland Customer Support by dejitenaj(m): 7:50am On Feb 13, 2017 |
truexgoldcom: can you hear yourself? you opened an account with your boss check details and the account was blocked and with another 2 accounts and it was still blocked and you did it with the fourth account and its blocked again. Are you not a registered company? don't you know you're supposed to open as a business a not individual? you keep violating their rules and you're crying your account is being blocked. please get the relevant documents and open a business account. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:51am On Feb 13, 2017 |
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Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 8:00am On Feb 13, 2017 |
dejitenaj: We need just one exchanger you know in Africa as a whole operating a Neteller Business account. Just one please . . . Neteller grants such request easily for forex brokers and bookmakers. |
Re: Truexgold Nairaland Customer Support by osesx: 8:03am On Feb 13, 2017 |
truexgoldcom:but when my account was closed down some years back , I was asked to provide them with my bank detail... got a refund 4 days after....though have just 900usd on the account |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 8:08am On Feb 13, 2017 |
osesx: Not when you have about $50,000.00 moving into such account on daily basis. I guess, your volume wasn't this much. Neteller is regulated and they have very strong AML policy. Unlike many other e-currency providers, Neteller from time to time monitor your account to make sure you are not using their service for money laundering. |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 9:21am On Feb 13, 2017 |
truexgoldcom: Thank God exchanging is a branch of your company. you can shutdown NTR exchange that's your business. since you have so much money and you confirmed our funds in your NTR account why not pay us. pay us and go and settle your case with neteller. cc tabbaz bookiemart01 onatisi jesti4jesu singapore1 hazzantazzan |
Re: Truexgold Nairaland Customer Support by caporia: 9:30am On Feb 13, 2017 |
truexgoldcom: Story for the gods. Vex and pay us, then wait for neteller. |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 9:48am On Feb 13, 2017 |
truexgoldcom: I'm happy you confirmed this transactions. |
Re: Truexgold Nairaland Customer Support by Tabbaz(m): 9:53am On Feb 13, 2017 |
dejitenaj: Ok We are following |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 10:00am On Feb 13, 2017 |
myself and some others sold neteller fund to truexgold on Wednesday and he came on Thursday that his account was suspended and because of this, he decided not to pay us in naira until his account is opened or refunded even after he confirmed our funds in his neteller account. he doesn't attend to whatsapp messages and has been saying if his account is not opened by tomorrow Tuesday that means he will be refunded and that will take minimum of a month. I also buy and sell neteller and Skrill and keeping my money in ransom has crippled my business. why take down others with you? |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 10:07am On Feb 13, 2017 |
Tabbaz: the way he has been handling the situation since it happens is not acceptable as he's only doing what favours him. |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 10:08am On Feb 13, 2017 |
Tabbaz: myself and some others sold neteller fund to truexgold on Wednesday and he came on Thursday that his account was suspended and because of this, he decided not to pay us in naira until his account is opened or refunded even after he confirmed our funds in his neteller account. he doesn't attend to whatsapp messages and has been saying if his account is not opened by tomorrow Tuesday that means he will be refunded and that will take minimum of a month. I also buy and sell neteller and Skrill and keeping my money in ransom has crippled my business. why take down others with you? |
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