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Nairaland Forum / Nairaland / General / Business / Truexgold Nairaland Customer Support (131741 Views)
HolarDeb.org Nairaland CUSTOMER SUPPORT / Welcome-Hisenjos Fiverr,Freelancer via Payoneer Skrill Exchange Customer Support / Standardgoldng E-currency Exchanger: Nairaland Customer Service. (2) (3) (4)
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Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 11:35am On Feb 13, 2017 |
dejitenaj: TruexGOLD do not confirm transactions with mere email alert just like we do not confirm cash transactions via SMS or email alerts. We confirm transactions by logging into our ewallet or bank account respectively and checking who and who actually made payment and in any case the SAID Bank or Ewallet account is suspended, blocked, frozen or closed . . . all orders involved are kept on hold till the issue is resolved. You guyz will definitely get a refund, but it will take sometime. Patience pls. |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 11:58am On Feb 13, 2017 |
truexgoldcom: alright no problem if that is how you confirm transactions. How do you now know who to refund if your account remain blocked and refunded instead since you can't login to the account again? I'm not a new customer but I'm not happy with your approach to this matter. Since the incident last week, all my funds are with you. I can't buy Skrill or neteller from anybody since I don't have any money on me. my own business has been crippled now. |
Re: Truexgold Nairaland Customer Support by CallmeLucy(m): 12:08pm On Feb 13, 2017 |
You're claiming you can't login to your account to see the funds are received. If you account gets suspended, that's your fault please don't try and take it out on others. Thanks truexgoldcom: |
Re: Truexgold Nairaland Customer Support by Tabbaz(m): 12:52pm On Feb 13, 2017 |
dejitenaj:actually onatisi is the neteller master. I think he can mediate more than myself in this situation sorry for the delay in response Onatisi abeg come assist us her |
Re: Truexgold Nairaland Customer Support by Nobody: 1:57pm On Feb 13, 2017 |
truexgoldcom: I need perfect money $160 |
Re: Truexgold Nairaland Customer Support by puskin: 2:32pm On Feb 13, 2017 |
Nobody prays for these things to happen to him/her, but it does happen. Truexgold has told you how it is and what he has said is the simple truth regarding neteller. His neteller account is BLOCKED. People filled out orders on his site and maybe some or all prolly remitted payment to his neteller account(he hasn't confirmed OR denied it) and are expecting payment. You ppl have a right to lament but also reason along his own angle too. He has confirmed from his site that some ppl did transactions, he might also have gotten email alerts in respect of the transactions but that my friends is not enough for confirmation. Being an e-currency exchanger with multiples of multiple neteller and other ecurrency transactions per day and you think Truexgold will just pay cos you filled a form on his site and he received an email alert. ![]() ![]() He also has to confirm from his neteller account history and verify all the transactinsn that have been entered on his site and also confirm it with the alerts that he's received. All must tally before he can pay anyone. Now, the most important verification of received funds.....his account history, he doesn't have access to so that he can view his account history. I now ask the pertinent & simple question, which method of verification do you expect him(Truex) to use in order to confirm received funds and pay accordingly?? Did I hear someone say..........neteller account history. ![]() ![]() |
Re: Truexgold Nairaland Customer Support by vickylala239: 3:32pm On Feb 13, 2017 |
puskin: So how Will he now pay for refunds... Truth be told some of this guys made payment 2day to 3days ago before this incident.. Why did he delay that much? Why not pay off than holding people's money for nothing.. Does his post/comment here encourage anyone? He Kip talking about those that make payment up to 2k dollars a day...I put it to him that does with petty transaction are even more... Is even the petty traders that blow the horn for others to KNOW ur legitimacy... He keep disregarding the petty once... Mst he wait for Ppl to get piss before he cum here to update them.. I put it to you,that cum tuesday u Will not see his post, xcept this thread excalate again.. Something is not right.... That diamond bank freeze your account does not mean you can't pay off ur debtors, claiming diamond bank hold debtors money is not an excuse.. If u lose a huge some of money due to your negligence, are to use that as an excuse not to pay? Neteller usually send mail once you transfer payment in or out of your account, is he claiming he is not seeing this msgs in respect to the transaction ID.. is he saying he can't verify the source of this Neteller msgs... he jst posters the affected transactions,What that means is that he has acknowledged this transaction, his email from Neteller Also acknowledge this.... Lets assume they paid his customer in excess of 500k,only for him to call his customers to refund that he made a mistake and the customer said I don't hold ur money is diamond bank that hold your money,is that right? (this is even after d customer had withdrawn every living of the fund... What will Truexgold do in that situation.. Will they not want to trace and arrest d person? Truth be told,the customer care is not doing well.. .. 1 Like |
Re: Truexgold Nairaland Customer Support by dejitenaj(m): 4:38pm On Feb 13, 2017 |
puskin: I also want to ask you that if neteller decides not to open his neteller account again and gave him an option for a refund instead since he can't confirm those that sent him funds because he doesn't have the neteller history, how will he then make a refund? because what you are saying now is, he can't pay me because he couldn't confirm my transaction as he doesn't have access to his neteller history. I can't believe you're supporting this.... |
Re: Truexgold Nairaland Customer Support by puskin: 5:04pm On Feb 13, 2017 |
dejitenaj: ......and where did I write that I'm in support of it?? |
Re: Truexgold Nairaland Customer Support by puskin: 5:08pm On Feb 13, 2017 |
vickylala239: Different biz. Different people. Different ideas. Different perspective. "Customer care is not doing well"...........I might be inclined to agree with you. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:47pm On Feb 13, 2017 |
CallmeLucy: lol . . . really. Someone somehow might have caused it . . . maybe someone have sent a stolen money (we are not spirit to know who did?), maybe one of you hacked someone's neteller account and sent the funds to us, or just maybe someone might have transferred bitcoin funds to us (Neteller has maintained that when you make deposit with bitcoin, use it on merchant website, do not try to withdraw it through neteller or use the money transfer option). So, the cause of the problem is 99% on the users and just maybe %1 our fault. If none of you made payment that day, our neteller account would still have been active. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:49pm On Feb 13, 2017 |
truexgoldcom: |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:56pm On Feb 13, 2017 |
puskin: Customer care is perfect with what they are doing @PUSKIN. Ask your question or state your case like a gentleman, we shall answer you. But when you want to tell us you have a PHD in insulting people. We rather allow your insults to solve the problem if they can. |
Re: Truexgold Nairaland Customer Support by osesx: 6:18pm On Feb 13, 2017 |
puskin:[center] puskin:[/center] puskin:bro their email is still active... |
Re: Truexgold Nairaland Customer Support by osesx: 6:21pm On Feb 13, 2017 |
truexgoldcom:you guys are looking for all means to delay the payment..... you had better log in to your email to check out for the money you receive in relation to the pending transaction on your website |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:14pm On Feb 13, 2017 |
osesx: And why would we do that?? |
Re: Truexgold Nairaland Customer Support by caporia: 1:05am On Feb 14, 2017 |
Guys, stop grammar. Military invade that will lead to efcc office is the best option. Work almost done. Continue to prove people wrong with your oyinbo, omo ale. |
Re: Truexgold Nairaland Customer Support by jjman2322: 5:57am On Feb 14, 2017 |
Neteller has been freezing accounts recently.. Also lost mine for no reason. Guys calm down truex is not a scammer.. He has had this thread up since 2013.. CALM DOWN and give him benefit of the doubt.. he has been doing this for many years and his account is blocked.. Try sending a $1 transfer to it, it doesnt work.. so guys relax.. |
Re: Truexgold Nairaland Customer Support by CallmeLucy(m): 10:33am On Feb 14, 2017 |
So holding people's funds is acceptable? If Neteller come with a rule like PayPal that the finds are going to be held for 180 days, so you're also gonna hold your customers funds for 180 days ? Accounts gets blocked every time, it's not biggie, I'm not a big fan of Neteller but did you lose access to your username and password that you can't login or even email the customer service for the history of the account or Neteller is going to give you fake transaction history? The fact that the transaction was successful means your account was still active when the funds was sent, just send your customers there funds or better still ask Neteller to refund then back directly. |
Re: Truexgold Nairaland Customer Support by elyte(m): 12:31pm On Feb 14, 2017 |
please i want to sell $50 neteller, but was getting this message. what does it mean?
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Re: Truexgold Nairaland Customer Support by bedfordng(m): 12:52pm On Feb 14, 2017 |
elyte:currently they are having issue with neteller. Guess you can read the previous messages from those whose money is stuck |
Re: Truexgold Nairaland Customer Support by caporia: 1:16pm On Feb 14, 2017 |
Tuesday here!! I need concrete info about my money. |
Re: Truexgold Nairaland Customer Support by elyte(m): 1:20pm On Feb 14, 2017 |
Awww... So sorry about that. I just read now. I hope the issue is resolved quickly. They are really trying bedfordng: |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:34pm On Feb 14, 2017 |
Hello friends, Please NOTE Neteller is yet to respond to us as at 05:34pm Tnx
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Re: Truexgold Nairaland Customer Support by vickylala239: 9:31pm On Feb 14, 2017 |
truexgoldcom: Excalate the issue... If they don't reply you...then you reply them.. Once the case is excalated, you Will get feedback.. They are not robbot to remember Saturday case on Tuesday...you remind them.. 1 Like |
Re: Truexgold Nairaland Customer Support by HazzanTazzan(m): 11:52pm On Feb 14, 2017 |
puskin: Oga stop supporting what's not... Any exchanger shld know the risks involved in running these accts and must be ready to beat the burden when gobe happens... The guy shld pay whoever sent him funds... His neteller acct email (if neteller operates like skrill and Payoneer as I do not operate a neteller acct) will def show all funds received and quantity so the talk of not being able to verify is a big lie... All the times I had my paypal accts limited, I pay freelancers who withdrew into the accts fully without any excuses even tho I knew the funds were gone for good... That's the risk involved in fund exchange business and I counted my losses and moved on... He shld pay these guys abeg 4 Likes 1 Share |
Re: Truexgold Nairaland Customer Support by Nenejeje(f): 5:50am On Feb 15, 2017 |
truexgoldcom: oga, mail them or better still put a call through to them and stop all this drama you are holding people's money and not even bothered. I had to read through your thread and can only pity your customers. pay them or return their neteller, is so simple |
Re: Truexgold Nairaland Customer Support by puskin: 1:48pm On Feb 15, 2017 |
HazzanTazzan: So he receives email alerts, so what?? You haven't heard of email phishing......abi. |
Re: Truexgold Nairaland Customer Support by HazzanTazzan(m): 2:17pm On Feb 15, 2017 |
puskin: so all the complainant did email phishing ![]() oga park for one side make i see road... let him pay for what he bought.. its not the business of the sellers if his acct got stolen or blocked |
Re: Truexgold Nairaland Customer Support by kelsha23: 2:23pm On Feb 15, 2017 |
puskin: Are u telling us that when Neteller acct is blocked,one will not be able to log in?It is a lie.Mine was once blocked and I was able to log in.The only thing was I was not able to transfer and be transfered to until I resolved the case. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 3:13pm On Feb 15, 2017 |
HazzanTazzan: When you open your own e-currency exchange biz, you can settle clients with email alerts or even sms alerts if you wish, that's your biz. We DO NOT confirm transactions through such means here on TruexGOLD. Get that very clear if you care to listen! |
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