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Nairaland Forum / Nairaland / General / Business / Truexgold Nairaland Customer Support (131754 Views)
HolarDeb.org Nairaland CUSTOMER SUPPORT / Welcome-Hisenjos Fiverr,Freelancer via Payoneer Skrill Exchange Customer Support / Standardgoldng E-currency Exchanger: Nairaland Customer Service. (2) (3) (4)
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Re: Truexgold Nairaland Customer Support by ituglobal(m): 12:44pm On Feb 23, 2017 |
Let me tell all of you the truth - Neteller is going to close that account and refund the money to Truexgold. The only surprise is how this is taking too long. I don't blame Truexgold, since Neteller doesn't want a personal account to be used for business. The only thing is that they should make their decision quickly and do what they want to do. Whenever Neteller makes a decision, you can't do anything about it. Neteller founders were once arrested in USA for money laundering charges... And that's why they are extremely careful now. Is it compulsory to open a Neteller account? Can't you live your life without Neteller? After all, there are other e-currency providers out there that are more friendly to Nigerians, and their services are gaining popularity. Let everybody know this: If you're stuck, you got the whole world to choose from. Neteller and Skrill do not work for Nigerians, and if something doesn't work for you, then cut it out of your life. Life is to short to subject yourself to unnecessary frustrations. I'm very sorry to hear that people's monies have been held. 4 Likes |
Re: Truexgold Nairaland Customer Support by Smartlife(m): 1:36pm On Feb 23, 2017 |
ituglobal: It's hard to feel this pain. I pray soon enough all money will be refunded. I use your service too and your sincerity remains the best. Thumbs up for your post in this thread too. |
Re: Truexgold Nairaland Customer Support by caporia: 4:09pm On Feb 23, 2017 |
ituglobal: What If Truexgold has been paid ? Cos I see no reason why neteller kept the money in their custody. You don't want a particular account, block and refund. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 1:34pm On Feb 24, 2017 |
caporia: Neteller has not even issued any reasonable report about the issue. |
Re: Truexgold Nairaland Customer Support by caporia: 11:44am On Feb 25, 2017 |
truexgoldcom: Am what if it wasn't blocked in the first instance? ![]() |
Re: Truexgold Nairaland Customer Support by TruexGOLD(m): 12:28pm On Feb 25, 2017 |
caporia: Try sending $5 to the wallet and find out ![]() |
Re: Truexgold Nairaland Customer Support by caporia: 9:17am On Feb 28, 2017 |
#bringbackourneteller |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 6:42am On Mar 01, 2017 |
TruexGOLD wishes all our loyal customers here a Happy New month!!! We have not forgotten in a hurry, the Neteller SAGA, and this is to reassure you that once we receive any positive response from them, you will be duly communicated. The Truex ex platform is still the BEST in NIGERIA and very much open for you to transact on other friendly but reputable ecurrencies like pm, btc and co. Thanks and have a successful MARCH. Team TruexGOLD.
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Re: Truexgold Nairaland Customer Support by caporia: 11:53am On Mar 02, 2017 |
truexgoldcom: We are in pain, all Oga and workers are smiling with our money. God will jugde u |
Re: Truexgold Nairaland Customer Support by palinco: 12:18pm On Mar 02, 2017 |
truexgoldcom:Nice picture. But you need to inculcate friendly and nice customer relationship among your staff and the owner . I wonder who among these fine faces is responding here to clients in an 'agbero' fashion? |
Re: Truexgold Nairaland Customer Support by maddman: 12:33pm On Mar 02, 2017 |
palinco: There's no fine face there, na fools em be |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 2:19pm On Mar 02, 2017 |
palinco: Thanks for your suggestion. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 2:19pm On Mar 02, 2017 |
maddman: Noted! |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 2:22pm On Mar 02, 2017 |
caporia: We pray that God will sustain you, things are hard everywhere, you need to be strong and focused. |
Re: Truexgold Nairaland Customer Support by vickylala239: 5:02pm On Mar 02, 2017 |
What is really the issue.. What are they investigating till now..... What is really going on.... |
Re: Truexgold Nairaland Customer Support by caporia: 10:19pm On Mar 02, 2017 |
truexgoldcom: U r a fool, things are hard everywhere? After I made 170k and send to you. I need to be strong and focus? So I wasn't focused when I made the 170k worth of ntr? You will also experience same bitterness one day with the way you always respond to people. |
Re: Truexgold Nairaland Customer Support by caporia: 10:21pm On Mar 02, 2017 |
Kudos to Nairaland for deleting some of my important messages on this thread, guess Truexgold paid well for the advert. God is watching in 5D |
Re: Truexgold Nairaland Customer Support by kelsha23: 9:45am On Mar 03, 2017 |
vickylala239: That is it exactly....I too could not understand what is being investigated till now... |
Re: Truexgold Nairaland Customer Support by caporia: 9:56am On Mar 03, 2017 |
What you guys don't know is that they can get paid and decide to do business with the money for few months. Nobody knows what's happening, we are just following blindly. |
Re: Truexgold Nairaland Customer Support by niyiguy(m): 11:38am On Mar 03, 2017 |
All affected guys, this issues is taking too long, what if we stop hitting hard on TRUEXGOLD and start a social campaign so at least we can here directly from Neteller why TRUEXGOLD Account was blocked. If Possible. Hastag suggestions please. N3.5million no be change oooooooooo |
Re: Truexgold Nairaland Customer Support by gagzee(m): 12:05pm On Mar 03, 2017 |
truexgoldcom:if only u were this polite from the begining, ppl wont be this angry....anways keep up the polite attitude, no need responding to all rude comments... And to all affected and truexgold, is it possible for the affected accounts to msg neteller also showing proof their money is affected(with a screenshot from truexgold).... just maybe, maybe neteller can look into the issue again... |
Re: Truexgold Nairaland Customer Support by vickylala239: 6:16pm On Mar 03, 2017 |
gagzee: If you excalate the issue Truexgold Will be blocked totally.... Account Will not be open or refunded..... The funny thing is Truexgold ought to have keep sending them mail.... U keep mute and the sleep off.... Truexgold need to fight for their money....to me they are just relaxed.. The need to over excalate the issue.... They shuld keep asking them Why holding their money hostage... |
Re: Truexgold Nairaland Customer Support by gagzee(m): 6:26pm On Mar 03, 2017 |
vickylala239:oh ok... tho i thought if d affected ppl also msgd neteller, then dey might consider them and open it, but since its otherwise....truexgold please just keep reminding them, and if possible let them know ur clients money is their too, and they are on ur neck...im sure they hot human feelings, if you present d current situation at hand to them properly....my opinion tho |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 2:52am On Mar 04, 2017 |
gagzee: Thank you for your message. The thing is that our account was not the only one blocked! We know at least 3 other exchangers who have had their accounts blocked too within a short period of time. It's a pity Neteller blocked ours with alot of funds inside, honestly we can't even say exactly the amount involved. Doing what you suggested is also good, but by doing so, you have endangered your account too, meaning expect a block anytime. Neteller wants users to use their services for personal use only. |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:33am On Mar 04, 2017 |
vickylala239: Thank you Sir for your submission, Please be rest assured we are always in contact with neteller . . . here is their last response. Thank you.
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Re: Truexgold Nairaland Customer Support by vickylala239: 9:27am On Mar 04, 2017 |
truexgoldcom: Let's see the actually msg u send to them.. We need to know What u wrote.... |
Re: Truexgold Nairaland Customer Support by caporia: 4:35pm On Mar 04, 2017 |
vickylala239: Furtoshorp 1 Like |
Re: Truexgold Nairaland Customer Support by gagzee(m): 6:39am On Mar 05, 2017 |
truexgoldcom:oh, ok then...lets all just be positive about the situation, hopefully it ends well for all parties. |
Re: Truexgold Nairaland Customer Support by ituglobal(m): 3:17pm On Mar 07, 2017 |
Let me come out clean here. Anyone using Neteller for exchange business clearly violates Neteller terms and conditions. Apart from the fact that some customers send scammed and stolen funds to exchangers, it’s a violation of rules to use a personal Neteller account for business. Anyone who creates additional account to continue using a personal account for business would ultimately end up being banned… and the consequences can even be grim. This issue is being delayed for too long – honestly. And I can feel the psychological anguish and emotional trauma some innocent customers are going through. People need their money quickly and Neteller may be deliberately delaying Truexgold because they know they banned some accounts associated with their exchange business, in the past. The only way out of this impasse is for Truexgold to write Neteller by email/and also phone them that they are no longer interested in using that account, and they want to close the account. Neteller would close the account quickly, and ask you to provide your banking details (which you can provide very quickly). Then you would send a refund request to an email address that would be given to you. Neteller would then forward all the fund balance to your domiciliary account. You can then sell the money at black market and settle your customers – even if the rate would be markedly lower. Waiting for Neteller to make decision would waste a lot of time – I can guarantee you that. It’s not easy for many people to have their money held somewhere else when they have to wait indefinitely. It’s a bad thing and only Heavens know the kind of difficulty some people are passing through as a result of this. Truexgold, please and please, we humbly beg you to tell Neteller to close that account and request for a refund. . Please, save people from the heartaches they are passing through. I’m very sorry if anyone is offended by this post. 5 Likes |
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:57am On Mar 08, 2017 |
ituglobal: I do not think you have offended anyone by this piece, in fact we must commend you for your contributions so far in this issue. You have always chosen your words wisely, right from the very beginning and that we have taken note of. On your suggestion, I shall ask the Director to review your suggestion later today and hopefully we shall write them and get back to you guys with screenshots. Please note that the TRUEXGOLD MGT is also not happy with this incident, so we shall do our best to make sure you all get your money soonest. Like we have shown earlier, Neteller rejected our application for a Business account so its obvious they do not welcome us (Nigerians) to do business with them hence we have also permanently disabled the service on our website. We believe whatever you can do with Neteller, you can do also with Bitcoin and even more, so why the troubles. Thanks again, your suggestion will be looked into. TNX. 1 Like |
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