shoptomydoor:
Hi Denn,

Kindly provide us your unit number as we do not have a customer by this name.

Thank you.

shoptomydoor:
Hi,

We have gone through your account and some of the irregualarities such as multiple names is one we have seen so many times to be wary off.
Kindly note that we are acting in compliance with the US laws. We would also love to have your issue resolved as soon as possible, but it is our obligation to ensure that all shipments through us are obtained through genuine transactions, and this is one of the reasons we insist to speak with your seller, unfortunate our call was picked by an African, who from all indications was not the seller.

Kindly inform your seller to contact us between 9am - 110.00am (US time) today in order to have this issue sorted out. An email will be sent to you shortly.

Thank you.

Nduka193:
Hi Nairalanders,

mayoroduts:
The points raised about the cost of shipment through shoptomydoor being outrageous is quite true. Relative to other shipping companies, their charges are quite high and it is impossible to tell the actual breakdown in computation the shipping charge.
Currently I have an item with order number 112674 due for shipment with a total chargeable weight of 1.2lb for which I'm being billed $19.79 for shipping (standard) alone, before addition of customs and 'other charges'! I think this is outrageous considering the industrial average is about $4.5/lb. I've tried going through the website to see the computation elements of the shipping charge but to no avail.
I think shoptomydoor needs to be more transparent in the computation of shipping charges so that customers can be fully aware beforehand. Until this is done, your service is quite EXPENSIVE!

shoptomydoor:
Kindly note that our shipping cost is determined based on the highest between the actual weight of your package (gross weight) and its dimensional weight (LxWxH/139) which is the weight it will occupy in the cargo it will be conveyed with.
You can follow this link to understand how your shipping cost is calculated as well as charges which can make up your shipping invoice.

http://www.shoptomydoor.com/ShippingCalculation.html

You can also use our get a quote tool to get an estimate on your shipping cost at any point in time.

http://www.shoptomydoor.com/home.php?mode=get_a_quote
The custom duty is 10% of the total items you are shipping.

For more information, you can always calls or send a mail.

akinswaggs:
Items shipped since 28th....Not yrt gotten to me, Shoptomydoor stinks!!!! even after heavily billing me

mayoroduts:


I guess you are lucky. I have an item with order number 101832 paid for, heavily, like you I must say, since 19th December 2016 but yet to be delivered to me even though the order status reads: "Booked to depart the US on next cargo flight on the 22nd of December 2016. Estimated to arrive Lagos sorting center after customs clearance on the 29th of December 2016 and will be available for pickup at your selected pickup center or delivered to your door on or before 04th of January 2017". Nearly two weeks after, no news, no feedback, nada!

akinswaggs:
Items shipped since 28th....Not yrt gotten to me, Shoptomydoor stinks!!!! even after heavily billing me

mayoroduts:


I guess you are lucky. I have an item with order number 101832 paid for, heavily, like you I must say, since 19th December 2016 but yet to be delivered to me even though the order status reads: "Booked to depart the US on next cargo flight on the 22nd of December 2016. Estimated to arrive Lagos sorting center after customs clearance on the 29th of December 2016 and will be available for pickup at your selected pickup center or delivered to your door on or before 04th of January 2017". Nearly two weeks after, no news, no feedback, nada!

shoptomydoor:
Hello Akinswaggs,

Can we have your unit/order number to ahve us look into this?
Thank you.

Astutechris:
I just started using Shoptomydoor and so far my experience with them hasn't been wonderful.

First of all, it takes more than 48 hours for item that have been delivered to Shoptomydoor to be added to your warehouse. That is not funny.

Secondly, Shoptomydoor what happened to the up to 80% reduction in shipping cost you guys claim when you consolidate items because I noticed that the shipping cost of items in my warehouse are calculated independently and then summed together
There is no reduction in shipping cost at all (not even by 0.01%) even though I have more than 15 items in my warehouse. This means that it wouldn't have made any difference in shipping cost if I had decided to ship this items one-by-one as they arrive. And I have sent an email to your support email concerning and you are yet to respond to that. I don't know if you are dodging the question.

shoptomydoor:
Hello Astutechris,

Kindly provide us with your registered email address or unit number so we can contact you to explain how we calculate our shipping cost.
We await your response.
However, Kindly note that our shipping cost is determined based on the highest between the actual weight of your package (gross weight) and its dimensional weight (LxWxH/139) which is the weight it will occupy in the cargo it will be conveyed with.

You can follow this link to understand how your shipping cost is calculated as well as charges which can make up your shipping invoice.

http://www.shoptomydoor.com/ShippingCalculation.html

You can also use our get a quote tool to get an estimate on your shipping cost at any point in time.

http://www.shoptomydoor.com/home.php?mode=get_a_quote

However this implies that the value of the items is not a determinant factor in calculating the shipping cost of your items.

The value of the items is only used to calculate the customs duty of your shipment.

countsparrow:
Shoptomydoor is the worst thing that ever happened to me since i started buying things from another country.. .

They dont keep to their words about updating 48hours after receiving, i oractically begged them to do that... And the two items i shipped with them separately got delayed on two occasions... Can you beat that, i thought transacting with them would be better since they have been doing this for a while, but thats not the case, they charge you excessively and delivery within Lagos is stated as 3 days, byt when you call them to confirm, they cant assurance you about receiving yoyr item on the stated date... my advice to people hoping to ship with them, please RUN....


NB. While i was waiting for my shipment to arrive, a friend also used another cargo company 5 days after i shopped online, and i can confirm that he has his good available to him now while i dont...

Zukk3i:
I knew there was a problem in UNIT NG26740 when the first item, a dog bed cover cloth (without the foam stuffing) was updated onto my warehouse and I was charged $30+ to ship. By the time the rest of my things where updated I saw that between shipping directly from Amazon and of sending to shoptomydoor, then they billing me for them to ship, there is only a $20-$30 difference. It’s obvious that shipping cost are calculated individually then summed together and there is no 80% reduction on consolidation as claimed. What a waste of time that I don’t have. I should have just used Amazon shipping. Now my bill is way over the $100 limit that I can’t use my Mastercard.
I called customer care but I got their usual recycled response of chargeable weight and dimensional weight. The best he could suggest was to split the shipments or I ship by sea which will take 6-10weeks but NO idea when the ship will be ready to depart. The items are not for me and to think that it was my boasting about shoptomydoor that got me into this mess.
Now you would be fortunate if your items get uploaded to your warehouse in 48hours. In addition to increased update time, they have decreased free storage from 21days to 14 days to take effect from the 6th March, excuse being need to create sufficient space to receive more items as they arrive. More space? When people are not shipping as they used to.
I’ve been using shoptomydoor for at least 3-4years and I used to boast about their services but now once I get out of this one, I have huge doubts about using them again.

PLEASE, anyone with a good alternative shipping company should let me know. Abeg ooo

shoptomydoor:
We appreciate that you spoke up. Can we have your unit or order number to look into this? As regards update, we typically update our warehouse within 24 to 48 business hours. However, there was high demand during the festive season and we had a lot to update which slowed down our promise of 48 working hours. Currently there is very low cargo coming into Nigeria and so Airlines will not fly with such low volume, hence our customers have experienced delays - this is always communicated via our newsletters to affected customers. Our deliveries are 100% guaranteed, you can also try our expedited/express shipping options which comes at a discounted rate from major carriers. this takes 3-4 days. Standard shipping is not 3 days and takes 6 to 12 business days. Thank you.

104114... I am not trying to bring down your business whatsoever, but in all honesty your delivery is too slow... Just check out the mail sent to me after i have been delayed for almost two weeks already... I dont understand...


02-28-2017 23:59 Booked to depart the US on next cargo flight on the 02nd March 2017. Estimated to arrive Lagos sorting center after customs clearance on the 09th of March 2017 and will be available for pickup at your selected pickup center or delivered to your door on or before 14th of March 2017

03-08-2017 05:03 Ship out Delay Due to Limited Cargo From The Airline. Shipment is Now Expected to Depart USA on Thursday The 9th Of March, 2017

03-13-2017 05:58 In transit to Nigeria, estimated to arrive Lagos Sorting Center after customs clearance on the 18th March, 2017 and will be available for pick up at your selected pick up center or delivered to your door on or before 23rd of March, 2017

aminucyrus:
My Experience Using Shoptomydoor
---------------------------------------
I was a bit skeptical to try Shoptomydoor hence I researched and read others reviews before taking my first step. My experience has been amazing to say the least.Firstoff I sent an email to confirm the possibility of shipping an item,the reply was swift and positive. I registered and shipped my first items to my warehouse. I called to confirm whether my items arrived and the customer rep was so helpful in checking that and was duly notified as soon as they updated their records. Even though I've used their shipping calculator to estimate cost of shipping, the actual cost was much lower than that and I could almost say its cheap when compared with other services I've used in the past.
The way I was notified all through the shipping process kept my worry in check and not worrying when it will arrive. I recieved my items 3 days before I was supposed to with a very good packaging and in good order. While am excited with my items, I still realised it wouldn't be here except for the excellent service rendered to me by Shoptomydoor thereby I had to give credit when credit is due. I hope you keep up and improve on your already excellent service.

shoptomydoor:
Hi Denn,

Kindly provide us your unit number as we do not have a customer by this name.

Thank you.

shoptomydoor:
WOW!

We are so excited to hear this from you.
Let's have your unit or last order number.
Thank you so much for recognizing our effort.



Thanks,
Ehi.

nkeona:
if I ship to your US address a item which is a letter can I get the letter scanned to my email address?

nkeona:
if I ship to your US address a item which is a letter can I get the letter scanned to my email address?

omisakint:


i am starting to to regret shipping with you guys// ,, my sis sent me a some packages clothes, shoes and her used apple tablet... the one she has been using for over 4 years .. the shipment cost was high cause of the value of naira.. i humbly requested that the apple tabelt be remove from my shipment and i willl have to pay for the shipment of the clothes first and later pay for the ipad to be sent out.. but to my gretaest my request was granted and i was told to provide evidence of payment before they ship it out. eveidence of payment on an ipad of 4 years ?/ i called my sis and she was disapponted in my choice of shippong company when she could have pay more lesss to send it to me through fedex or dhl... kindly help fix this issue as i have no means of getting the invoice

shoptomydoor:
Hi Omisakint,

Can we have your order/unit number to look into this?

omisakint:




Lol. Have collected my package.... You just replying after how many months. Smh... Well I have a package of now that as grown from 60$, to over 1000$ in sending fee. How on earth do you expect me to pay that for cloth that's is less than 100$ in worth