Good Evening guys... it's with a heavy heart I write this cos of the day light robbery I'm experiencing in the hands of MTN. I read it here on NL how someone made his case against a network provider and was compensated accordingly.

Ok so I was first automatically subscribed for one mobile magazine with a fee of N50, I over looked it and unsubscribed. After a while I got a debit alert for the same thing I unsubscribed for the second time, I was vexed buh calm at that moment so i unsubscribed without making a fuss. The next day I didn't have up to N50 buh I was getting messages that I couldn't subscribe again for the magazine I had already unsubscribed from, kilode!. I recharged my line to make some calls and instantly i received a debit alert for the subscription I was furious so I called on their customer care buh to no avail, you know how it works naow you just have to wait for hours and still won't pick, so I just mentioned them on Twitter while also copying @efcc they promptly responded and unsubscribe for me from their office while also crediting my account with N100 and 10mb, I was glad the experience was over, at least so I thought. Buh u can imagine how I felt after the next day I was subscribed again Omo I was madd I called them out again on Twitter and it was deactivated for the second time from their side buh not refunded. I thought that was all until this evening I received another debit alert of N50 for the stupid mobile magazine I never subscribed for nor wanted.
Ok now I'm really sick and tired of this, please who do I report this kind of issue to cos the little monies I use in recharging my phone is being pilfered and I can't stand back and watch so which agency do I call MTN to and how do I go about it. I just want this totally fixed cos that's my main line.

CPC.
Please check ur Topic. Probably staff has a score to settle with you and messing with you

maxti:
CPC.
Please check ur Topic. Probably staff has a score to settle with you and messing with you

what's CPC pls?

smoothknight:
Good Evening guys... it's with a heavy heart I write this cos of the day light robbery I'm experiencing in the hands of MTN. I read it here on NL how someone made his case against a network provider and was compensated accordingly.

Ok so I was first automatically subscribed for one mobile magazine with a fee of N50, I over looked it and unsubscribed. After a while I got a debit alert for the same thing I unsubscribed for the second time, I was vexed buh calm at that moment so i unsubscribed without making a fuss. The next day I didn't have up to N50 buh I was getting messages that I couldn't subscribe again for the magazine I had already unsubscribed from, kilode!. I recharged my line to make some calls and instantly i received a debit alert for the subscription I was furious so I called on their customer care buh to no avail, you know how it works naow you just have to wait for hours and still won't pick, so I just mentioned them on Twitter while also copying @efcc they promptly responded and unsubscribe for me from their office while also crediting my account with N100 and 10mb, I was glad the experience was over, at least so I thought. Buh u can imagine how I felt after the next day I was subscribed again Omo I was madd I called them out again on Twitter and it was deactivated for the second time from their side buh not refunded. I thought that was all until this evening I received another debit alert of N50 for the stupid mobile magazine I never subscribed for nor wanted.
Ok now I'm really sick and tired of this, please who do I report this kind of issue to cos the little monies I use in recharging my phone is being pilfered and I can't stand back and watch so which agency do I call MTN to and how do I go about it. I just want this totally fixed cos that's my main line.

Hi smoothknight, I am truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

smoothknight:


what's CPC pls?

Consumer Protection Council