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Re: The Domainkingng Thread by lanre316: 9:48am On Apr 17, 2017 |
DomainKingTeam: I am still sad that my website was deleted because I cannot renew my hosting account during the period your website domainking was down. It's not my fault that my hosting account was due for renewal at a time when your website was down and I can't login to renew it. You could have suspended automatic deletion of unrenewed accounts during this period. That unfortunate incident caused me a major financial loss because it was for an important client of mine. Everything just gone like that and I didn't have a backup. It's very unfortunate. Domainking, you do me strong thing ![]() ![]() ![]() ![]() ![]() 2 Likes |
Re: The Domainkingng Thread by DomainKingTeam: 11:13am On Apr 17, 2017 |
lanre316:Hi, Please note that your hosting account may be terminated due to the overdue of your renewal invoice. Our system had also sent overdue notice to your registered email before the 1 month of overdue date. It may be due to not getting back to us after receiving the overdue notice sent from our system. Moreover, for further checking of your issue I advice you to raise a support ticket or send mail from your registered email at our email support@domaining.ng If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by lanre316: 11:47am On Apr 17, 2017 |
DomainKingTeam: I have raised the ticket and I have been made to realise that nothing can be done to recover my website. It's gone forever. Even Google cache didn't do any good. You sent me a reminder mail quite alright to renew the account but I cannot login to renew anything. What I was saying is that you could have suspended automatic website deletion for those who could not renew their account during your downtime. If your domainking website was up and running normally, I would have easily renewed my account even before your reminder email. Accept that you did wrong by deleting websites that cannot be renewed during your downtime. |
Re: The Domainkingng Thread by DomainKingTeam: 1:33pm On Apr 17, 2017 |
lanre316: Hi, Please note that generally due to overdue payment of an renewal invoice the hosting account is automatically terminated from the server. Generally during the renewal period if we receive mail from the client regarding the payment will be made in few days, we put the account on hold till the invoice is paid. If you have any query related to your account termination due to overdue invoice then I advice you to contact our support team. Our support team can assist you better regarding this issue. They will clarify all your queries. If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by lanre316: 1:40pm On Apr 17, 2017 |
DomainKingTeam: I have contacted your support and nothing could be done to recover my website. My point is that you should have put all accounts on hold and not terminate any account during your downtime. Yet you refuse to acknowledge this error on your part. |
Re: The Domainkingng Thread by DomainKingTeam: 3:06pm On Apr 17, 2017 |
lanre316: Hi, Please note that on shared hosting, all resources are shared among all users hosted website on same servers. As automatic account termination service is enable on server, the expired hosting account is automatically terminated after the defined period. Moreover our backend team is deciding to change the account termination policy. We will inform all our clients once such policies are defined. If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by lanre316: 5:49pm On Apr 17, 2017 |
DomainKingTeam: "automatic account termination service is enabled on server" that should be on a normal day when your website is up and running. What of when your domainking is offline and one is unable to renew. Admit it, you're wrong not to disable automatic deletion of unrenewed accounts during your downtime. It's common courtesy and corporate integrity to apologize when you have committed an error. That error cost me a valuable customer. |
Re: The Domainkingng Thread by DomainKingTeam: 7:05am On Apr 18, 2017 |
lanre316:Hi, Please note that I have already explained it to you that we have put an overdue account on hold if we receive any mail from our client regarding the payment of the invoice. Moreover our system had sent you the invoice overdue notice on your registered email. But in your case you have not sent any mail regarding this. I request you to please contact our support team mentioning your domain name. They will check your issue accordingly. If something can be happen, they will also assist you. If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by Nobody: 9:32am On Apr 19, 2017 |
DomainKingTeam: Hi, you guys were absolutely wrong, infact you're wrong, must he send you mail before you cancel the automatic deletion when you fully know that your server was down at the time of his renewal, now to simply admit the fact that you guys has made the mistake instead you keep on prolonging the issues. I'm glad you guys are back, but your response here gave me the benefit of the doubt, you know pretty well how painful it is for someone to loose his Web resources and other things attached to it, yet you came down here vomiting unreasonable excuses, instead of being sorry, because you think you knew how to blow grammer.... This is quite unfair, I would have given you a dirty slap if you're here with me...nonsense..!!! |
Re: The Domainkingng Thread by lanre316: 9:56am On Apr 19, 2017 |
Vianaija: Thanks very much. I'm glad someone understands what I am trying to say. 1 Like |
Re: The Domainkingng Thread by Nobody: 11:21am On Apr 19, 2017 |
lanre316: You don't need to mention, doing what is right at the right time is quite necessary in our everyday life, your issue here issue here issue very understandable, you didn't request for refund or to pay you for the loss, but to simply let them know what they are supposed to do when they are facing downtime, they fail to admit they fact that they were wrong and to apologize for your loss... I understand what it is like, to loose a Web resources which might have taken you years and time to build.. Have once loosed my 1st website from a shared vps hosting. It's really very painful, especially to start over. |
Re: The Domainkingng Thread by DomainKingTeam: 12:10pm On Apr 19, 2017 |
lanre316:Hi Lanre316, Please understand, that I have already explained to you that we were not contacted by you for the renewal of the service. Our system had had sent multiple renewal reminders to you on your email. And our support was also available to help with all issues during this period. But, we can understand your situation and we are really sorry that you are facing this problem. We want to help you in every possible manner in resolving your issue. But please understand that it is impossible for us to resolve this issue here on Nairaland. So, I request you to please get back to our support team at support[at]DomainKing.ng for your issue. They have already been in touch with you for finding a solution to your issue. Please get back to us so that we can solve your issue for you. We apologise for any inconvenience that you may have faced with us during this time. We also thank you very much for your support. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by DomainKingTeam: 3:19pm On Apr 19, 2017 |
Vianaija:Hi Vianaija, We totally understand how important a website's data is for any user. And I too would be very frustrated if I lose my data because of not being able to renew my services. But I hope you understand that the hosting account was auto-terminated because the hosting account was not renewed, even though our system had sent renewal reminders. Our support was also available for all issues. Our system on the server on which Lanre316 was hosted is provisioned to auto-terminate accounts within 7 days if the service is not renewed. We are currently working with Lanre316 to find a resolution for him. We will make sure that Lanre316 gets the best resolution to this problem. Best Regards, Karan DomainKing.NG |
Re: The Domainkingng Thread by dokunbam(m): 10:45am On Apr 20, 2017 |
[quote author=DomainKingTeam post=55371051] Hi domainking, I bought a domain during the downtime I was charged but the request for Domain Name togedccl.com failed. I bought from another domain, Kindly refund my money Thanks |
Re: The Domainkingng Thread by DomainKingTeam: 3:17pm On Apr 20, 2017 |
[quote author=dokunbam post=55738189][/quote] Hi, We are really sorry for inconvenience you had to face during that time due to our website being off-line. We have tried to resolve all the pending queries and have been processing refunds to all those who had not received the service for which they had paid. Kindly note that you are fully entitled to get the refund for your order as service was not delivered to you. If you want then you can register any other domain in place for which you had paid or we can add the payment in your account's credit balance so that you can use it to buy any other service from our website. Also, if you want then you can send us your bank details so that we can refund the payment in your account. We request you to please contact our support team at email support@domainking.ng for processing the refund of your paid amount. For any issue, you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal, DomainKing.NG 1 Like |
Re: The Domainkingng Thread by Nobody: 4:38pm On Apr 20, 2017 |
DomainKingTeam: Hi Karan, hope you know that 1 customer is equal to 1,000 customers? Domainking is my best domain registrar in Nigeria, you guys have been providing me with pleasant customer support and excellent service, which makes me to keep telling and referring my friends to go with Domainking, not that I'm associated with your affiliate program or making money from it, but because of your support and customer service. Now, I'm very much disappointed when I saw lanre316 comment here, 1st reason been that I understand what it is like to loose a Web resources/Data, and 2nd reason, because domainking is my best registrar, I couldn't believe it at 1st until I saw your reply. Well, you guys should take your time and find the best resolution for his data loss, it's quite unbearable, I can testify to this... I would be glad if you guys can provide a better solution to the incidence as to retain your good reputation and pleasant customer support which have been trending all over here. Once again, I'm glad you're back and I pray you guys won't experience any problems that would make you to go offline again... Best Regards, Vianaija |
Re: The Domainkingng Thread by dokunbam(m): 1:08pm On Apr 21, 2017 |
DomainKingTeam: I have sent​ my bank details Now am expecting alert |
Re: The Domainkingng Thread by DomainKingTeam: 9:32am On Apr 22, 2017 |
dokunbam:Hi Dokunbam, I have checked that our support team has replied you on your email and ticket. Please check your email for details. Our Billing Team has already processed your refund and your payment will reach your account in next 24-48 hrs. I hope this helps. For any issue, you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal, DomainKing.NG |
Re: The Domainkingng Thread by DomainKingTeam: 9:49am On Apr 22, 2017 |
Vianaija:Hi Vianaija, Thank you for your faith in our services and support. We are already in contact with the client and we are doing our best to help him with the solution. We also understand the power of voice of our clients and we totally respect them. I am sure that you can understand our situation as our services were abused and we were unable to handle support and billing queries for few weeks. The situation that has come upon us can happen with any organization and we have taken all the protective measure to make sure this doesn't happen in future. We have been providing refunds and services to all the affected clients & we will make sure that justice is done to all. But, there are certain issues that were out of our scope due to which our clients had to suffer as well. We apologize for the loss they had incurred during this time and we are doing our best to compensate them. You may be already aware of the fact how much hard work and time we have invested to build the brand name and reach upto this point. And we will not let it go down in any way. We also want to thank you for your continuous support and appreciation. Regards Karan DomainKing.NG 1 Like 1 Share |
Re: The Domainkingng Thread by profstar(m): 11:48am On Apr 24, 2017 |
I paid for subscription to renew my site but it hasn't been confirmed. Please what's going on? The payment was done on Thursday. And since then no feedback. It expires today. Pls I need prompt response. Thank you. |
Re: The Domainkingng Thread by DomainKingTeam: 3:13pm On Apr 24, 2017 |
profstar:Hi profstar , I have checked that our support team has already replied you on your email and ticket #687687 . Please check your email's Inbox and Spam folder for details. Also, you can login and view your ticket from this link: http://clients.domainking.ng/viewticket.php?tid=687687&c=wYc3yHnQ Your domain and hosting is expiring on 24-04-2017 and I can see that you have paid for renewal of your Civilian hosting plan but not for your domain renewal. So, I request you to please login to your client panel and pay your invoice for domain renewal as well. You can view and pay your invoice from here: http://clients.domainking.ng/viewinvoice.php?id=17819 I hope this helps. For any issue, you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue. Feel free to contact us if you need any help. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by dokunbam(m): 3:14pm On Apr 24, 2017 |
DomainKingTeam: Still expecting, its over 48 hours |
Re: The Domainkingng Thread by dokunbam(m): 4:47pm On Apr 24, 2017 |
DomainKingTeam: Kool alert received |
Re: The Domainkingng Thread by profstar(m): 6:10pm On Apr 24, 2017 |
DomainKingTeam: Why will you guys split the bill, I don't understand, when I paid last year, I got both on a single bill, so why the splitting. Then again, how come hosting increased from 1,600 to 3,000? And it's not like you guys have a great service. I'm really mad right now, may be it's time to move on. |
Re: The Domainkingng Thread by yomalex(m): 7:05pm On Apr 24, 2017 |
profstar:it seems you got a free domain with your first order |
Re: The Domainkingng Thread by profstar(m): 8:20pm On Apr 24, 2017 |
yomalex:What is this one talking about? I paid 3k for it, making a total of 4,6. Pls keep off |
Re: The Domainkingng Thread by yomalex(m): 8:23pm On Apr 24, 2017 |
profstar: ![]() |
Re: The Domainkingng Thread by DomainKingTeam: 8:09am On Apr 25, 2017 |
profstar:Hi, Please note that, when you had placed an order for domain and hosting for first time in last year, at that time the price of .com domain was N3000/yr and Civilian Hosting plan was N1600/yr. So, you had paid N4600 for .com domain and Civilian Hosting together. But, we had to revise our domain and hosting prices in October 2016 when NAIRA became very week as compared to USD. You were sent an price revision mail on 17-Oct-2016. The Current price for .com domain renewal is N4500/yr and Civilian Hosting is N3000/yr. And our system have raised two separate invoices for domain and hosting renewal. I have checked that you have already paid N3000 for your hosting renewal but your invoice of N4500 for domain renewal is still unpaid.. So, I request you to please pay for your domain renewal as well so that you don't have to face downtime. I hope you understand. Also, I request you to please contact us via our email support@DomainKing.NG as it is not always possible for us to reach our clients here on Nairaland and we may sometime even miss your query on this Forum. Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by profstar(m): 2:02pm On Apr 25, 2017 |
DomainKingTeam:Who told you I got my domain last year? You better get your fact straight. When I renewed my subscription last year, I got a single bill for both subscriptions. And you said, you reviewed your prices, did you send any notification to that effect? So unprofessional. For like 2 months I was thinking one bill as usual, amidst the thousands of remainder I was getting with THE SAME FIGURE, I picked one and pay. Only to hear, 'April fool' after payment. You know people will think twice before paying if you had put 3+3=6 on the bill. So you make them pay, before pointing out the second 3, so the customer is forced to pay without evaluating total price since he/she already paid part, and If the customer doesn't pay the second bill, it is still a win win, for you. You don't do business with deception Try and be plain, those that will pay will still pay. |
Re: The Domainkingng Thread by DomainKingTeam: 3:42pm On Apr 25, 2017 |
profstar:Hi, It seems that there is some confusion at your end regarding this issue. Please note that we had sent the price update email to you on 17-Oct-2016. Please check your email for our notifications. Moreover, our support team have replied to you on your email with all the details. You can also login to client panel to view your ticket: #747816. You can login from here: http://www.domainking.ng/login/ I have tried to clarify all the doubts in that email. Please check it and get back to us if you have any other questions. We will be happy to answer all your queries. Best Regards, Vishal DomainKing.NG |
Re: The Domainkingng Thread by richieyung(m): 11:54am On Apr 27, 2017 |
Domainking! Since on 14 of february, I paid a hosting plan and am yet to see my blog online. I won't say much o, you guys better do the necessary thing. |
Re: The Domainkingng Thread by richieyung(m): 12:02pm On Apr 27, 2017 |
Hello, Here I am begging for my money. The money I paid to you guys, please I want you to refund my money. Am not interested in hosting again. I need my money for another thing, please I bet you in jesus name. |
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