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Nairaland Forum / Nairaland / General / Business / Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? (25526 Views)
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Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by hisunfailinglov: 8:06am On Apr 29, 2017 |
A few weeks ago I visited all the bank branches on Allen Avenue in order to enquire about their Kids Account. The objective was to assess two things - 1. The level or otherwise of friendly Customer Service, and 2. Customer Facing Personnel's ability to seize an opportunity to Build Rapport, Persuade, and Sell their bank's product. So which bank was able to persuade me to open a kids account for my daughter? http://www.bellphoenixsands.com/reports/213201023.pdf 1 Like 2 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by mannobi(m): 8:28am On Apr 29, 2017 |
I can't tell you the best but I can tell you that the worst of all the banks is UBA. Go into any of their branches and find out 166 Likes 5 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Firstcitizen: 8:16am On Apr 30, 2017 |
Lets rephrase the question because they are all bad. UBA remains the worst. 125 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by vickydevoka(m): 8:16am On Apr 30, 2017 |
Diamond bank 56 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Nobody: 8:16am On Apr 30, 2017 |
I would have mentioned GTB but nah...those Niggas aren't friendly they just doing that cuz of the management but diamond banks are awesome mehn! ![]() They interact with you during transactions and put on that smiling face all through one of their pretty staff even gave me her number sef the rest is history ![]() I think UBA and FIRST BANK should be wiped out 110 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by ifyalways(f): 8:17am On Apr 30, 2017 |
Dunno but definitely not Zenith ![]() For the life of me, I don't understand why the tellers counters have to be built in such a way you can hardly see the teller unless s/he stands up. Their customer service staff also seems to be trained on how to be rude to their customers. Stanbic, Access, Gtb(some branches) and Diamond staff are eager to please and serve. 61 Likes 4 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by kayDooo(m): 8:17am On Apr 30, 2017 |
It's my darling First Bank of all time 18 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Ojugunrege(f): 8:17am On Apr 30, 2017 |
StanbicIBTC 44 Likes 8 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by RisingUp: 8:17am On Apr 30, 2017 |
I don't know, but I want to know |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by lafuria1(m): 8:17am On Apr 30, 2017 |
Union bank. Since people don't rate them that high, they try to please new and existing customers. Worst is Gtbank, because they have to many customers, they've taken customer service for granted 44 Likes 2 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by danemenike: 8:17am On Apr 30, 2017 |
ACCESS BANK 50 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Galacious1: 8:18am On Apr 30, 2017 |
Access Bank. Speed Service Security 29 Likes 3 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Gaddafithe2nd(m): 8:18am On Apr 30, 2017 |
I will give it to Diamond Bank 20 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by anathemiamia(f): 8:18am On Apr 30, 2017 |
Not GTB 9 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by awikonko(m): 8:18am On Apr 30, 2017 |
UBA......... yessssssss 6 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Amarabae(f): 8:18am On Apr 30, 2017 |
Its Diamond Bank. 16 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by kurajordan(m): 8:19am On Apr 30, 2017 |
No bank 3 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by 3RNEST(m): 8:19am On Apr 30, 2017 |
WEMA BANK ![]() 5 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by iliyande(m): 8:19am On Apr 30, 2017 |
Give it to Access Bank, they are up there They call you They listen to you Quick issues resolution No useless deduction Their Mobile App is up there if not the best Worst is uba/ecobank 64 Likes 3 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by segxes23(m): 8:19am On Apr 30, 2017 |
GTB 3 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Udodasco1(m): 8:19am On Apr 30, 2017 |
NOT DIAMOND.GTB MAY BE CLOSE.ACCESS ALSO. 1 Like |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by nawtyme: 8:19am On Apr 30, 2017 |
Access bank is out of this world. Those people a wonderful. I am still amazed by the quality of good services those guys render. Thumbs up access bank. I am glad I maintained my account from intercontinental bank. They finished me with the update on their mobile banking app. They have the best app I have used so far. But check out my signature for the worse bank in Africa. UBA is a horrible financial institution. I hope access bank continues like this and not let complacency take over. 56 Likes 2 Shares |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by OkparaEze: 8:19am On Apr 30, 2017 |
First bank 5 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by nawtyme: 8:20am On Apr 30, 2017 |
mannobi:Those guys are as useless as the "P" in psychology. The worse bank in Africa. In your best interest people, stay away from UBA. Those guys are terrible. 28 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by Mpanyi: 8:20am On Apr 30, 2017 |
mannobi: Why single out UBA? Have you being even up to one UBA branch with may be a customer interfacing staff that was probably having a bad day and came to the conclusion UBA was worst That was not just fair 6 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by bkak: 8:20am On Apr 30, 2017 |
Guarantee Trust Bank 3 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by niceguy7(m): 8:20am On Apr 30, 2017 |
Who can really explain this to me.........bet9ja gave me over 17million naira on their bet9ja online.......am confused as it is not withdrawable..... ![]() ![]() ![]() ....... 3 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by nikepeter4u: 8:21am On Apr 30, 2017 |
Skye bank remain the best 9 Likes 1 Share |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by niceguy7(m): 8:21am On Apr 30, 2017 |
Who can really explain this to me.........bet9ja gave me over 17million naira on their bet9ja online.......am confused as it is not withdrawable..... ![]() ![]() ![]() 2 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by jerrybakermillz(m): 8:21am On Apr 30, 2017 |
Kk... Savanna bank was once friendly but they close with our parents money, Allstate bank was friendly as well and then society general bank was more like a family but Saraki family chop am close... Me no need a friendly bank that don't add to my money cause I have a lot of friendly friends, want I need from banks is to make transation less stressful in their banking hall 11 Likes |
Re: Banking Customer Service: Which Bank Is The Most Customer-friendly Bank? by teamv: 8:21am On Apr 30, 2017 |
i have not been to all the banks 1 Like 1 Share |
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