aremuforlife:

yes sir I received the message but most of the criterias are very difficult to obtain here.

which ones in particular please so I can know how to assist

dingbang:
when you input it, it helps me to meet my daily targets.. Thanks a lot sir.

The ref code is only meant for first bank staff... For internal use only.

ain't u going to far sharing ur staff number online? methinks that only the branch code will do.

Edum13656:


ain't u going to far sharing ur staff number online? methinks that only the branch code will do.

nope... Not going far.. Like I said.. It's internal use. So use it....

dingbang:
its network bro.. Check if you input the Card number correctly and the atm pin. Click on that eye symbol just beside the box for the ATM card number so you can check if u did input the numbers correctly.




This error message happens when the network is bad

OTP is still been sent to my old line I lost and I have filled form for account update since last week. does it take that long to change phone no linked to an account?

Tuham:

Verve

I guess it depends on the type of payment

Tuham:

Verve

I guess it depends on the type of payment u do

Evansjj:
I guess it depends on the type of payment u do

Like?

Tuham:

Like?

can't tell?.. but what payment do u do on ur verve card

dingbang:
its not necessary.. But I would like you to assist me in imputing it to enable me meet my daily targets .. Thanks so much. Hence my reason for creating a thread to help first bank users to enable them install the app effectively and answer their questions where necessary.

Just registered with the referral code.

JohnmcCain:
Just registered with the referral code.

nice one... Thanks a lot Sir...

dingbang. I've registered my friend today, and followed d step by step u wrote. and I got it right. I used ur referal ooooo.

BabaAlaji:
dingbang. I've registered my friend today, and followed d step by step u wrote. and I got it right. I used ur referal ooooo.

oh very well nice one.. Thanks so much. I reqlly appreciate.

Now log in and do a transactiion to see if its working. You can as well recharge your line.

fof1

IF ITS ALERT CHARGES, THEN STOP D ALERT RECEIPT. FILL OUT D APPROPRIATE BANK FORM TO STOP RECEIVING ALERTS TO STEM D DEDUCTIONS.



Yes, I give consideration. thanks

dingbang:
verve don't work for online transactions... You need to request for a master card

and I can request for it on the same account?

LadyGA:
and I can request for it on the same account?

yes you can...

dingbang:
yes you can...

i did a mobile transfer yesterday from my first bank account to TAVOX gtb account in order to buy data,unfortunately my account was debited,i saw the debited alert but TAVOX didnt see it on her account.which channel should i direct my complaints ?

alakara:


i did a mobile transfer yesterday from my first bank account to TAVOX gtb account in order to buy data,unfortunately my account was debited,i saw the debited alert but TAVOX didnt see it on her account.which channel should i direct my complaints ?

please who or what is tavox


Which platform did you use for the transaction? *894# or the mobile app?

dingbang:
please who or what is tavox


Which platform did you use for the transaction? *894# or the mobile app?

*894#
TAVOX is a nairalander.

alakara:

*894#
TAVOX is a nairalander.

alright.. I advice you to visit any first bank branch to the customer service and lodge your complaint. You will be required to fill a form and submit.

dingbang:
alright.. I advice you to visit any first bank branch to the customer service and lodge your complaint. You will be required to fill a form and submit.

my first bank branch was robbed two weeks and they are not working.

Please help my app has been showing this since morning. I cannot login and I need to make some transactions.

Omoedeki:
Please help my app has been showing this since morning. I cannot login and I need to make some transactions.

you didn't put on your data

dingbang:
you didn't put on your data

It is on. I even subscribe to airtel data plan because of it just now. It is still showing the same thing. *894# is not working too

I don't know if I should uninstall the app and reinstall it again

Omoedeki:


It is on. I even subscribe to airtel data plan because of it just now. It is still showing the same thing. *894# is not working too

ok... The network is fluctuating. I just confirmed from the IT services and I was told that they are doing an upgrade. It will be up and running by evening

My app sometimes asks me of my pin repeatedly WATS the problem

koskilala:
My app sometimes asks me of my pin repeatedly WATS the problem

you mean transaction pin?

We apologize for the network mishap today.. All firstbank mobile platforms for transactions have been restored to normalcy.. Thanks for your patience

dingbang:
In the course of this thread, I will be teaching all First bank esteemed Customers and those who will also love to get onboard with us about how to set up their mobile banking platforms either using the mobile app First Mobile from Google Playstore, ( that's those of us using an Android device) or iOS from the Apple store and BlackBerry App market . for those of us using windows mobile phones, First bank is currently working on launching the app for windows OS users. Please all our first bank customers should carefully read through this thread in between lines. Thanks




Why you should use First Mobile App?

Because it is easy to set up, cost effective and properly secured. I am a digital geek at First bank and i want to make banking much simpler for our esteemed customers, So I don't want you to stress yourself coming to the bank to transfer money or check account balance or pay utility bills. I am concerned about your comfort, because we put you First, that is why you need to use the First Bank mobile App. The User Interface is easy to understand and navigate, even the elderly ones can easily understand it as well. Installing First Money application is easy, requires data connection or WiFi access to download and your ATM Card for registering. Its free, no charges for setting up and also no charges for usage. Only transfer transaction charges from CBN apply. Transfer Charge is now 52naira against the old 100naira charge.
I wouldn't want to bore you with long talk.. But I will try my best to go straight to details so everyone can appreciate the simplicity in using the first bank mobile banking platforms. Please support me to meet my targets as well when you have downloaded the app by inputing my referal code TN020056 when you have downloaded the app. Meanwhile, I will teach you how to do that as you scroll down the thread. Thank You.


Now that you have been convinced on the need for downloading, let's get to the next step.


Steps in downloading the First Bank Mobile app on your android/iOS/BlackBerry Devices




1. Make sure your phone has a data connection. If you don't have a data connection, you can connect your phone through WiFi.. Please switch on your WiFi so you can be able to connect to a WiFi network. Please do not use Xender or any file sharing app to send the app from another phone to your phone, the reason for this is because you will not be able to receive any updates when it comes and the security of the app being sent won't be standard. Please only download the app from the Android Google play store/iOS Appstore/Blackberry App Market



2. Click on the Play store/iOS Appstore/Blackberry App Market Application on your device , open it and search for FirstMobile , you will see our First bank mobile app, the logo is an Elephant logo which is blue in color. Please click on it and click INSTALL Now, your First Mobile App is downloading. Please be patient until it finishes downloading.


3. Your First bank Mobile app is successfully installed in your phone, please click Open and the first Mobile App launches. For new Users, please click on New User Register You will be asked to provide your ATM CARD NUMBER WHICH IS BOLDLY IMPRINTED AT THE FRONT OF YOUR ATM CARD and also your ATM PIN. PLEASE PROVIDE THE DETAILS ACCORDINGLY AND CORRECTLY. click next.

Also for existing First bank Mobile app users who switched over to a new phone and have downloaded the app, please click on Activate this Device and then enter your ATM card number written on the front of your ATM card and also your ATM pin. Click next .. You are good to go.


4. Immediately after step 3, you will be automatically sent an OTP to the mobile number with Which you registered your account with to be receiving alerts. Please check your phone messages and copy the OTP. Please input it in the box provided in the mobile app and click next. Do not delete any OTP being sent to your phone number. OTP means One Time Password. It is used to authenticate transactions.

5. You will be required to input an m-pin ( First bank mobile app login pin) please it is important to note that it is a 5 digit pass code just for logging in purposes. Do well to put a 5 digit code that is easy to remember. And then also input two security questions and answers. Please click next

6. Please input a 4 digit transaction pin.. This pin is different from the m-pin in the sense that its only used when carrying out transactions with your First bank Mobile app. You can use your ATM pin for that purpose as well.
After that, you will see another box provided for you to input the referal code. The referral code is TN020056 . PLEASE NOTE THAT THIS REFERAL CODE MUST BE TYPED IN CAPITAL LETTERS.

"TN" are the only alphabets in the referral code and thus they must be typed in capital.


That Is the end of setting up the mobile app yourself. Very easy. Your mobile app is ready. Please login to your app and perform a transaction. It is required that you recharge your line from your first bank mobile App for you to activate your daily transfer limit to 500,000NGN . Its very important. Also note that For every transaction you make, you will be sent an OTP to your message inbox. Please always copy it and type it in the OTP box.



Now that you have successfully registered for the mobile banking, it is required to perform two transactions not more than 20, 000NGN with our First bank mobile app in order for your daily transfer limit to increase to 500,000NGN PER DAY without token and 1,000,000NGN with token. Note that this is also a security measure.

Please don't forget to also input my referal code which is TN020056 when registering your account on the first Mobile app. It will assist me in meeting my targets, And if you used it, please inform me so I will thank you specially in my own way.. Thanks a lot.

My first mobile has refused to transfer above 150k daily. I have called your helpdesk but no help so far.. Pls assist me

eightsin:


My first mobile has refused to transfer above 150k daily. I have called your helpdesk but no help so far.. Pls assist me

did you put a transfer limit in your account?

[quote author=dingbang post=57380381]ok good.. Click save and login to your app now and make any transaction of less than 20k so that your daily transfer limit of 500k will be activated. [K/quote]

Dis did not work for me

dingbang:
did you put a transfer limit in your account?

No I didn't. I just downloaded the app and started using it