CarlcareOpebi:

Hi @dukeokafor Your CX screen can be fixed at Carlcare Service Centre; You're right about the Free Replacement Policy. Come by with your Receipt of Purchase [we have two Centres within Ikeja, one at Apapa & another one at Victoria Island]. It's true that you can customize your device, but only at our Opebi Centre for N500. We also have a Screen Insurance offer that'll run for a year; The cost is 8% of the Phone's current price [e.g. CX =70k*8%= N5,600]. The screen will be fixed free once if it breaks within the one year period. You can also purchase the insurance at our Opebi Centre.
Visit the Carlcare Service Centre closest to you for assistance. You can Book a Reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you.

Follow us on Twitter @CarlcareNigeria .

Arcid:
Hello carlcare. Hw abt one who's lost his/her receipt, will it still be accepted? Wat is required to be shown as proof of ownership in this case??

Carlcaresophia:
As a global O2O brand, also a service solution provider of electronics and home appliance products, Carlcare is committed to proffering customized services in international markets, where there are over 1,000 professional service centres covering more than 40 countries/regions such as Africa, Middle East and Southeast Asia. Meanwhile, Carlcare is expanding the business to Europe, South America rapidly.

Carlcare is present across the world. It is easy to find a service centre in a neighborhood. For instance, in September, a customer called Mere Ishfaq bought a C8 mobile phone during his business trip in Kenya. After going back to Pakistan, his phone got water damaged, and Carlcare maintenance was required. However at that time the C8 phone was not on sale in Pakistan. He thought there would be no authorized Carlcare service centre in the country, and he didn’t want to switch into another mobile brand. While he was browsing the Internet he found that Carlcare is also present in Pakistan. When he arrived at Lahore service centre, Carlcare service professionals immediately identified the problem and fixed it. Sir Mere Ishfaq was highly pleased with the convenient location and efficient service that Carlcare has provided.

It is just one of many customer service cases by Carlcare. Prioritizing customers, fixing complex problems with a guarantee of time-efficiency, and making follow-up phone calls to customers – This is the standard service procedure and system of Carlcare.

The logo of Carlcare is a smiling receptionist with a headset, listening to the voice of customers with “care". The smiling face by association “care”, represents the philosophy of truly caring for customers and understanding their needs. Carlcare has joined hands with Cordon, the No.1 technology solution provider in France, to provide the best technical service to worldwide customers; Carlcare has been staying close to customers, to ensure them with timely, reliable, professional and satisfying services, including On-site Service, Pick-up Service, VIP Lounge, Software Upgrade and other integrated services. Carlcare is present across continents with truly global warranty. Carlcare is always there no matter where you are.

Teddyg2:
Tecno L9 Plus, The range of the connection to Wi-Fi /Bluetooth of the phone really drop I can't move 6foot away from router or paired device, I reset the phone, still the same problem. please help. and is working fine before.

samsam2019:
hello. Can I come to your office to upgrade my infinix s2 to nougat?

moshoodn:
Hi CarlCareOpebi...


I was charging my Tecno 8H tab, it was raining, a thunder struck outside, and my phone shut down, rebooted but got stuck at the "Experience Smart Life" screen...

Till now, it's soft bricked..

How much does it cost to fix?

Thanks.

CaptainJay01:
Carlcare pls my new infinix note 3 has been showing XOS for some minutes now and I did not upgrade.. It started by popping up "Google stopped and other apps" and I decided to reboot it.

demmybite:
Hello Carlcare I stay in warri, please where can I get original infinix charger for my hot 4 please

CarlcareOpebi:

Hi @moshoodn Please visit the Carlcare Service Centre closest to you for assistance. You may Book a reservation using the Carlcare Application on your device [and give the information required]; Our contact number(s) and addresses are also in the App Or let me know your location so that I forward one to you.

CarlcareOpebi:

Hello @Greenfriend That's a lot of things oh. Please, state the issues you have with the phone specifically.

CarlcareOpebi:

Hello @Teddyg2 Please visit the Carlcare Service Centre closest to you for a Software Update. You may also check your phone for one & run it. It will rectify this problem.

CarlcareOpebi:

Hi @CaptainJay01 What's the current state of your device? Has it booted to menu now? It needs to be updated eitherway.

fernandooleku:
hi @carlcareopebi, my injoo haloox inbuilt battery got damaged and i took it to a nearby engineer but d guy has removed d battery finally.. i just want to knw if the issue could be fixed by replacing it with a new battery, and what's the cost of a new battery.. i'll be expecting a reply frm u as fast as u possibly can

drunkcow:

halo or halo plus

fernandooleku:
not really sure though, cos i've never being able to verify this ever since the battery has been damaged.. no battery to power it up.. hw do i go abt either of the two, pls.. i really need to fix this issue urgently

CarlcareOpebi:

Hi @demmybite You can get one at any INFINIX or 3C HUB store close to you. See some addresses below:
Rewjido NIG. LTD Delta
Rejido House, Opposite Robson Plaza, Deco Road, Warri, Delta, Nigeria
+2348034038591

BIBI-Venture Delta
Block B, Shop 5, Bobson Plaza, Deco Road, Warri, Delta, Nigeria
+2348023320774