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Nairaland Forum / Nairaland / General / Business / Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award (6614 Views)
Morocco Top Ranked Investment Destination In Africa For 2017, Nigeria Ranks 14th / 2017 Nigeria Customer Service Rating Report / Zenith Bank, Total Nig., Others Win 2017 Nigeria Customer Service Awards (2) (3) (4)
Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by AlexReports(m): 12:16pm On Oct 10, 2017 |
As Nigeria Joins the rest of the world to mark and celebrate excellent customer service, Abuja played host to a plethora of professionals in various sectors of service at the 2017 Nigerian Customer Experience Management Conference which was the fifth edition. Nigeria Customer service Awards (NCSA) is a strategic move to applaud companies who have been dogged in proffering excellent service in their various sectors to Nigerians. This is been done by extensive research(Mystery shopping) which the touch point includes - Company service or product process,Staff attitude,Ambiance,Turn around time,product and services knowledge.,the research research covers five region and the report was presented to the winners to see where they perform better and where they also need to worked on, bellow is the winners list: BEST CUSTOMER SERVICE COMPANIES IN NIGERIA 2017 Zenith Bank - Best in Banking and Finance Total Nigeria - Best in Oil and Gas DHL - Best in Courier service Wakanow - Travel and Tour Berger paint - Best in painting product and services Airtel - Best in Telecoms Halogen security - Best in security services Stanbic Ibtc pension - Best in Pension Fund administrator Leadway Assurance - Best in Insurance services Dana air - Best in Local Airline Services VFS global - Best in Visa Processing Peoples TV - Most promising Television station Konga.com - Best in E-commerce FBN Mortgage - Best in Mortgage Bank Sifax - Best in Logistics Service HealthPlus - Best in Pharmaceutical Store The Conference was themed: Customer Experience Management in Nigeria. It had as key speakers Chiamaka Ugo-Obidike, Miriam Jackson-Alero, Ijeoma Okeke Victor Oshadare and Aliyu ilias as they emphasized on the importance of customer journey mapping and touchpoint,customer engagement, the 21st century Contact centres and the use of data in promoting customer experience and loyalty to Service providers. Customer experience management expert and convener of the Customer Experience Management Conference Dr. Aliyu Ilias opines that excellent service does not happen by chance. It is however, a result of an organisation’s deliberate and strategic design. Kelechi Erondu and kelechi Emmanuel okeke Were awarded as the 2017/2018 Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities. The 2018 edition is scheduled to hold on the 4th of October in Lagos, Nigeria. communities.http://www.alexreports.info/2017/10/impressive-zenith-banktotal-nigeria.html?m=0 1 Like 1 Share
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Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by AlexReports(m): 12:18pm On Oct 10, 2017 |
@alexreports
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Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Nobody: 8:51am On Oct 11, 2017 |
Modified Congrats to all of them. |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by kay29000(m): 8:52am On Oct 11, 2017 |
I don't use Zenith Bank so I can't say how good or bad their customer service is. But I think Airtel does deserve the best customer service award in the telecommunication sector. Their response time is quite swift compared to other networks. 1 Like |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by MykLANNY(m): 8:58am On Oct 11, 2017 |
getting to the top soonest |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by mayze: 8:58am On Oct 11, 2017 |
handsomeclouds:So because a lady was sent to represent a company to pick up an award has automatically made her a slut? ll u like if same is said of your mum or sister...Reason before u type somtyms..Everything in life is not about sex... 4 Likes |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Dollabiz: 9:01am On Oct 11, 2017 |
Really |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Sleekydee(m): 9:01am On Oct 11, 2017 |
go Healthplus....we rock. |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Nobody: 9:03am On Oct 11, 2017 |
mayze:How does my comment affect your life cycle? Fuck_ off my mention fuckstard |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by noscarn91(m): 9:05am On Oct 11, 2017 |
Sleekydee:i always like it when pawns like us use the word "we" when our respective companies achieve some significant success, like we have a share in the cumulative profits of the company, the paradox of life , lol. |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Wiseandtrue(f): 9:05am On Oct 11, 2017 |
Wow this is Good! I hope they continue with this yearly. It will help in knowing the company to deal with. For instance up till today I use to think Glo is the best in customer service but reading other people's comment on Airtel is making me have a rethink. There is no advert better than customer's satisfaction! VFS global - Best in Visa Processing The one on my mind lol |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Saifullah01: 9:06am On Oct 11, 2017 |
TOTAL I know are becoming innovative theses days, for one I can withdraw cash using 737 in their stations avoiding long queues at bank atms |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by menacity(m): 9:06am On Oct 11, 2017 |
Sleekydee Good Morning, Do You Work With Health Plus? Sleekydee:. |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by symbianDON(m): 9:11am On Oct 11, 2017 |
except customer service has taken on a new meaning, I don't understand how exactly zenith bank with her haughty looking, arrogant and highly opinionated staff deserve any iota of award. 4 Likes 1 Share |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by dingbang(m): 9:12am On Oct 11, 2017 |
FIRST BANK, FIRST IN MORTGAGE BANNKING... YESS!!!!!! |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Sleekydee(m): 9:13am On Oct 11, 2017 |
menacity: yup I do |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Hantonia(f): 9:13am On Oct 11, 2017 |
Zenith Bank Ke Dat Bank Is So Useles Smal Even D Workers Re Ntin 2 Write Hme Abt On Several Occasion Customers Wil Be Sent Outsdy Sayin D Bank Is 2 Crowdy Only 4 D So Caled Bankers Be Gistin While The Queue Is Smetin Else U Cant Even Beg Sme One Close 2 D Line 2 Help U Pay In Dey Wil Return It Der Customer Service Is Poor 3 Likes |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Sleekydee(m): 9:15am On Oct 11, 2017 |
noscarn91: I don't feel like a pawn, customers satisfaction is key to my work scope |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by GideonIdaboh(f): 9:27am On Oct 11, 2017 |
Ojoro. It should've been given to access bank |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Sirheny007(m): 9:31am On Oct 11, 2017 |
I totally agree with SIFAX... Those guys are top notch ![]() |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by oshe11: 9:31am On Oct 11, 2017 |
Shud av bn ACCESS BANK |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by abilemi(m): 9:33am On Oct 11, 2017 |
handsomeclouds:idiot, how retarded are you? Such an uncultured swine |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by MissJoy29(f): 10:25am On Oct 11, 2017 |
symbianDON:I'm telling you! Zenith bank should ONLY receive an award for the bank with the most arrogant and incompetent staff. 1 Like |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by mayze: 10:40am On Oct 11, 2017 |
handsomeclouds:Enough for the wise...u can take it or leave it... |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by MissJoy29(f): 10:43am On Oct 11, 2017 |
I'm not complaining about Zenith bank because of only one encounter but several encounters. They are not just arrogant, haughty, overbearing, impolite unhelping, impersonal, non-chalant & unapologetic , they are also inefficient, incompetent and a confused bunch. Zenith bank started well but they are soooo down now. My encounter with 3 of their branches in Lagos & Aba recently was really appalling. After the whole thing which lasted for about 5 months, no word of apology came from the customer care representatives I was dealing with nor from even the third parties who tried intervening. To say I was disappointed would be a huge understandment. Did the award givers not see Access, Diamond or GTB banks? |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by menacity(m): 10:08pm On Oct 14, 2017 |
Sleekydee:. Will They Take Someone That Did Comp Sci. Helpdesk Persnl, Some With Customer Service Expernce N Business Analyst Ideas |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by Sleekydee(m): 1:00am On Oct 15, 2017 |
menacity: yup |
Re: Zenith Bank, Total Nigeria, Healthplus Bag 2017 Nigeria Customer Service Award by menacity(m): 8:23am On Oct 15, 2017 |
Sleekydee:. Ok Thanks I Really Appreciate. But Are They Recriuting Nw. |
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