‎
As Nigeria Joins the rest of the world to mark and celebrate excellent customer service, Abuja played host to a plethora of professionals in various sectors of service at the 2017 Nigerian Customer Experience Management Conference which was the fifth edition.
Nigeria Customer service Awards (NCSA) is a strategic move to applaud companies who have been dogged in proffering excellent service in their various sectors to Nigerians. ‎
This is been done by extensive research(Mystery shopping) which the touch point includes - Company service or product process,Staff attitude,Ambiance,Turn around time,product and services knowledge.,the research research covers five region and the report was presented to the winners to see where they perform better and where they also need to worked on, bellow is the winners list:
BEST CUSTOMER SERVICE COMPANIES IN NIGERIA 2017
 Zenith Bank - Best in Banking and Finance
Total Nigeria - Best in Oil and Gas 
DHL - Best in Courier service
Wakanow - Travel and Tour
Berger paint - Best in painting product and services
Airtel - Best in Telecoms
Halogen security - Best in security services 
Stanbic Ibtc pension - Best in Pension Fund administrator
Leadway Assurance - Best in Insurance services
Dana air - Best in Local Airline Services
VFS global - Best in Visa Processing
Peoples TV - Most promising Television station
Konga.com - Best in E-commerce
FBN Mortgage - Best in Mortgage Bank
Sifax - Best in Logistics Service
HealthPlus - Best in Pharmaceutical Store‎

The Conference was themed: Customer Experience Management in Nigeria. It had as key speakers Chiamaka Ugo-Obidike, Miriam Jackson-Alero, Ijeoma Okeke  Victor Oshadare and Aliyu ilias as they emphasized on the importance of customer journey mapping and touchpoint,customer engagement, the 21st century Contact centres and the use of data in promoting customer experience and loyalty to Service providers.
‎
Customer experience management expert and convener of the Customer Experience  Management Conference Dr. Aliyu Ilias opines that excellent service does not happen by chance. It is however, a result of an organisation’s deliberate and strategic design.
Kelechi Erondu and  kelechi Emmanuel okeke Were awarded as the 2017/2018  Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities.
The 2018 edition is scheduled to hold on the 4th of October in Lagos, Nigeria.
 communities.http://www.alexreports.info/2017/10/impressive-zenith-banktotal-nigeria.html?m=0
‎

@alexreports

Modified
Congrats to all of them.

I don't use Zenith Bank so I can't say how good or bad their customer service is. But I think Airtel does deserve the best customer service award in the telecommunication sector. Their response time is quite swift compared to other networks.

getting to the top soonest

handsomeclouds:
Those ladies should tell us how many johnthomas banged them before getting the award.

So because a lady was sent to represent a company to pick up an award has automatically made her a slut? ll u like if same is said of your mum or sister...Reason before u type somtyms..Everything in life is not about sex...

Really

go Healthplus....we rock.

mayze:

So because a lady was sent to represent a company to pick up an award has automatically made her a slut? ll u like if same is said of your mum or sister...Reason before u type somtyms..Everything in life is not about sex...

How does my comment affect your life cycle? Fuck_ off my mention fuckstard

Sleekydee:
go Healthplus....we rock.

i always like it when pawns like us use the word "we" when our respective companies achieve some significant success, like we have a share in the cumulative profits of the company, the paradox of life , lol.

Wow this is Good! I hope they continue with this yearly.

It will help in knowing the company to deal with.

For instance up till today I use to think Glo is the best in customer service but reading other people's comment on Airtel is making me have a rethink.

There is no advert better than customer's satisfaction!

VFS global - Best in Visa Processing

The one on my mind lol

TOTAL I know are becoming innovative theses days, for one I can withdraw cash using 737 in their stations avoiding long queues at bank atms

Sleekydee Good Morning, Do You Work With Health Plus?

Sleekydee:
go Healthplus....we rock.

.

except customer service has taken on a new meaning, I don't understand how exactly zenith bank with her haughty looking, arrogant and highly opinionated staff deserve any iota of award.

menacity:
Sleekydee Good Morning, Do You Work With Health Plus? .

yup I do

Zenith Bank Ke Dat Bank Is So Useles Smal Even D Workers Re Ntin 2 Write Hme Abt On Several Occasion Customers Wil Be Sent Outsdy Sayin D Bank Is 2 Crowdy Only 4 D So Caled Bankers Be Gistin While The Queue Is Smetin Else U Cant Even Beg Sme One Close 2 D Line 2 Help U Pay In Dey Wil Return It Der Customer Service Is Poor

noscarn91:

i always like it when pawns like us use the word "we" when our respective companies achieve some significant success, like we have a share in the cumulative profits of the company, the paradox of life , lol.

I don't feel like a pawn, customers satisfaction is key to my work scope

Ojoro. It should've been given to access bank

I totally agree with SIFAX...
Those guys are top notch

Shud av bn ACCESS BANK

handsomeclouds:

How does my comment affect your life cycle? Fuck_ off my mention fuckstard

idiot, how retarded are you? Such an uncultured swine

symbianDON:
except customer service has taken on a new meaning, I don't understand how exactly zenith bank with her haughty looking, arrogant and highly opinionated staff deserve any iota of award.

I'm telling you! Zenith bank should ONLY receive an award for the bank with the most arrogant and incompetent staff.

handsomeclouds:

How does my comment affect your life cycle? Fuck_ off my mention fuckstard

Enough for the wise...u can take it or leave it...

I'm not complaining about Zenith bank because of only one encounter but several encounters. They are not just arrogant, haughty, overbearing, impolite unhelping, impersonal, non-chalant & unapologetic , they are also inefficient, incompetent and a confused bunch. Zenith bank started well but they are soooo down now. My encounter with 3 of their branches in Lagos & Aba recently was really appalling. After the whole thing which lasted for about 5 months, no word of apology came from the customer care representatives I was dealing with nor from even the third parties who tried intervening. To say I was disappointed would be a huge understandment.

Did the award givers not see Access, Diamond or GTB banks?

Sleekydee:


yup I do

. Will They Take Someone That Did Comp Sci. Helpdesk Persnl, Some With Customer Service Expernce N Business Analyst Ideas

menacity:
. Will They Take Someone That Did Comp Sci. Helpdesk Persnl, Some With Customer Service Expernce N Business Analyst Ideas

yup

Sleekydee:

yup

. Ok Thanks I Really Appreciate. But Are They Recriuting Nw.