psalmsam:
I placed two separate bets both on inplay , which I won. the event is dated on the 3rd and 6th of october respectively. I have spent more than 1 hour total talk time with your customer care agents but it has never been resolved. its still showing as open bet after more than 2 weeks....if you doubt I can screenshot and show you.
As if that was not enough, I try using a friend's account this recently passed weekend, that was scared of funding is account as my problem is still pending. The money was debited from the bank account but till today nairabet has not credited the account.....
I'm tired of your poor services. for 2 weeks you can't resolve software issue.... abe na robot u dey build
I just need my winnings
id 5658608

Sorry about the issues.

For In Play betting, it's an issue we have for some of the markets. We have been settling them manually as the requests come. We are working on an instant automatic solution.

For the debiting of your card without getting value, that is not our fault. It's like ATM or POS error.

If the money is not automatically reverse to your account then you should contact your bank for dispense/ATM error.

Thanks a lot.

dumnoip408:
.
Please nairabet should look into this in-play bet settlement issue,just imagine how they hang my winning of 11,400

Kindly post your username so I can take a look for you.

akinalabi:

Kindly post your username so I can take a look for you.

I place an in-bet but it has not been settled username is tunde9155

abeg anybody whey fit dash me #500.. my username is deathimmort

abeg anybody whey fit dash me #500 on nairabet.. my username is deathimmort

akinalabi:


Kindly post your username so I can take a look for you.

.
Mine is BLAUGRANA408 , the winning is 11,440, thanks

Hello sir I won since on Saturday and till now cannot withdraw my winning. I called your customer care they suggested I input my bank details and allow for one working day for verification.
Today is Wednesday and nothing has been done. So I tried inputting my bank details again and I'm getting an error msg which says; You cannot use this bank account, as the bank account name is not the same as your Nairabet account name. Please enter correct details or email: support@.
Whereas all my details are correct. I have exhausted a lot of airtime calling ur customers care and nothing has been done.

since Monday my bet is still open kilode gan cc.akinalabi username is tunde9155

I am beginning to regret patronizing nairabet, please pay me my 11,440 my username is BLAUGRANA408

Dear Mr Akinalabi,
On Saturday 14th October 2017, I deposited Fifty thousand Naira into my Nairabet bet account and played a bet of 3.29 odds which was made up of 8 matches. I won the sum of One hundred and sixty four thousand, five hundred and thirty five naira and twenty four kobo (#164,535.24) and I withdrew One hundred and fifty four thousand Naira (#154,000) on Sunday morning of 15th October 2017 and up till now that I'm typing this I've not received my money.You people have cleared the transaction from pending withdrawals to successful transaction on Monday 16th October 2017.
I've not received my money and I've wasted a lot of time and airtime calling your customer care which have been giving me the reply that I'll recieve my money before 24 hours run out excluding weekends. Today is Wednesday and It's 57 hours and 39 minutes and I've not recieved my money. One of your agents insisted I contact my bank and inquire from customer if there is an error and I've done that but yet there is no error.
I contacted your customer care agents this morning and I asked one of your agents help me croscheck my account name and number. She herself confirmed that it's a perfect match and yet I've not received my money.
Please try and rectify this problem before the end of the day because it has caused me some inconveniences.


My Username is Oscarjax.


Thank You.

Oscarjax:
Dear Mr Akinalabi,
On Saturday 14th October 2017, I deposited Fifty thousand Naira into my Nairabet bet account and played a bet of 3.29 odds which was made up of 8 matches. I won the sum of One hundred and sixty four thousand, five hundred and thirty five naira and twenty four kobo (#164,535.24) and I withdrew One hundred and fifty four thousand Naira (#154,000) on Sunday morning of 15th October 2017 and up till now that I'm typing this I've not received my money.You people have cleared the transaction from pending withdrawals to successful transaction on Monday 16th October 2017.
I've not received my money and I've wasted a lot of time and airtime calling your customer care which have been giving me the reply that I'll recieve my money before 24 hours run out excluding weekends. Today is Wednesday and It's 57 hours and 39 minutes and I've not recieved my money. One of your agents insisted I contact my bank and inquire from customer if there is an error and I've done that but yet there is no error.
I contacted your customer care agents this morning and I asked one of your agents help me croscheck my account name and number. She herself confirmed that it's a perfect match and yet I've not received my money.
Please try and rectify this problem before the end of the day because it has caused me some inconveniences.


My Username is Oscarjax.
Thank You.

Thank you for pointing this out to me and I'm sorry this is happening.

I have taken a look and I saw that we initiated the transfer but I can see here that "the transaction was declined by the bank".

I don't know why that happened.

I think it's one of those accounts that cannot receive more than a particular amount at a time.

I will call you on the number we have on file to explain further.

Thanks

denbaba:
Hello sir I won since on Saturday and till now cannot withdraw my winning. I called your customer care they suggested I input my bank details and allow for one working day for verification.
Today is Wednesday and nothing has been done. So I tried inputting my bank details again and I'm getting an error msg which says; You cannot use this bank account, as the bank account name is not the same as your Nairabet account name. Please enter correct details or email: support@.
Whereas all my details are correct. I have exhausted a lot of airtime calling ur customers care and nothing has been done.
I do encourage people to register with Nairabet but the experience I'm having is not encouraging one bit.
pls look into it for me. Username: Luckydon
Bank Details: GTBank PLC 0047372495 Savings acct

This is a simple case.

What we do is ensure that it is the real owner of the account that receives money. The surest way of doing that is making sure the name on the Nairabet account matches the one of the bank account provided.

So if someone registers a Nairabet account with John Emeka Okafor and wants to withdraw into John Thomas Johnson, we will reject it.

We will believe someone is trying to steal from John Emeka Okafor so we will protect him.

Please provide an account that matches your name.

Or did you use someone else's name to register?

Please confirm.

akinalabi:


This is a simple case.

What we do is ensure that it is the real owner of the account that receives money. The surest way of doing that is making sure the name on the Nairabet account matches the one of the bank account provided.

So if someone registers a Nairabet account with John Emeka Okafor and wants to withdraw into John Thomas Johnson, we will reject it.

We will believe someone is trying to steal from John Emeka Okafor so we will protect him.

Please provide an account that matches your name.

Or did you use someone else's name to register?

Please confirm.

oga everything corresponds. even one of ur agent I chatted with confirmed it.

akinalabi:


Thank you for pointing this out to me and I'm sorry this is happening.

I have taken a look and I saw that we initiated the transfer but I can see here that "the transaction was declined by the bank".

I don't know why that happened.

I think it's one of those accounts that cannot receive more than a particular amount at a time.

I will call you on the number we have on file to explain further.

Thanks

Thank you for your quick reply. I couldn't believe that you'll call me yourself to help me rectify the issue.
Nairabet still remains tge Number 1 bet site in Nigeria.

Akinalabi your response was too swift and sharp.

Oscarjax:


Thank you for your quick reply. I couldn't believe that you'll call me yourself to help me rectify the issue.
Nairabet still remains tge Number 1 bet site in Nigeria.

Akinalabi your response was too swift and sharp.

I'm always here to help.

Cheers.

denbaba:

oga everything corresponds. even one of ur agent I chatted with confirmed it. u can check it ureslf . username is luckydon. Gtbank 0047372495 savings acct

I'm on it.

.

akinalabi:

I'm on it.

Okay that's nice of u

akinalabi:


I'm always here to help.

Cheers.

please sir can you fund my nairabet account id 6095948 with 500# in exchange of airtime?

MTN AIRTIME

someone should please fund my nairabet account with 500 in exchange with airtime of 600# here is my id 6095948

akinalabi:

I'm on it.

what is happening.... since Monday shebi na u go chop d money back settle d bet biko tunde9155

axeman2:
someone should please fund my nairabet account with 500 in exchange with airtime of 600# here is my id 6095948

okay
.....send the airtime to 090...77...17...39...61

axeman2:
please sir can you fund my nairabet account id 6095948 with 500# in exchange of airtime?

. I sometimes wonder how people like U think so u expect him to leave his business empire to help you credit an account for 500 Naira,guy pls get sense. It's people like you that push peeps like akinalabi out of Nairaland cos u people always misuses opportunities

Samuel60:
. I sometimes wonder how people like U think so u expect him to leave his business empire to help you credit an account for 500 Naira,guy pls get sense. It's people like you that push peeps like akinalabi out of Nairaland cos u people always misuses opportunities

i strongly believe the people that gave birth to you are goat i wonder why you are poking you nose on my shit guy you lack home traning idiot like you.

mmortalis:
okay .....send the airtime to 090...77...17...39...61

you want scam me abi?

axeman2:
i strongly believe the people that gave birth to you are goat i wonder why you are poking you nose on my shit guy you lack home traning idiot like you.

. If you really goat home training like u implied,u wouldn't call oda people's parents goat.Adios

foolish boy nonentity

akinalabi:

I'm always here to help.
Cheers.

Thanks sir,my winning has finally been credited

when will you add search function on your mobile site

So Today makes it 15days of playing nairabet inplay and it is still showing open bets. I have been calling, chating, emailing customer service since on the 3rd till the extent i know all the customer service representative names and nothing has been done. Even if the updates is to be done manually, it should have reached my turn. Kai 15days!!!. I rest my case. God dey.