JideSM:


Hi ghostmist, i'm truly sorry for inconvenience. Kindly note that the auto-renewal feature has been deactivated as requested. I'll appreciate if you can send me a screen shot of the failed sms you sent. Regards

MTN just refunded my 1k.

Thanks a lot bro, you're the best!

ghostmist:
Thanks bro!

Is there a way I can get a refund for the 1k data, cos I'm not going to use it?

Please be informed that your reported issue has been resolved

toluxa1:


I have replied your mail with the card IMEI.

kindly note that i've forwarded your reported issue to our support unit

I'll provide feedback as soon as possible

JideSM:


kindly note that i've forwarded your reported issue to our support unit

I'll provide feedback as soon as possible

Thank you very much. Will be expecting to hear from you.

Please I want to be sure
Have MTN stoppes their 2x data offer for new customers for 6months? Because I bought a new SIM, didnt see any message like that

Healer007:
Please I want to be sure
Have MTN stoppes their 2x data offer for new customers for 6months? Because I bought a new SIM, didnt see any message like that

Hi Healer007, MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details. Regards

JideSM:


Hi Healer007, MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. Regards

Is this different from the offer that gives 100% data bonus on 4G Mifi?

JideSM:


Hi Healer007, MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. Regards

pls am having issues with my mtn sim am unable to make calls and wen my number is dialed from from another sim it say d number is not reachable pls help me check 08036740163 I can't even check my account balance

orobosa26:

pls am having issues with my mtn sim am unable to make calls and wen my number is dialed from from another sim it say d number is not reachable pls help me check 08036740163 I can't even check my account balance

Hi orobosa26, so sorry for the inconvenience. Your line has been worked on. Please power your device off and on then try making or receiving calls. Regards

toluxa1:


Is this different from the offer that gives 100% data bonus on 4G Mifi?

yes please. You can visit https://mtnonline.com/kpalasa-faqs for more details

JideSM:


kindly note that i've forwarded your reported issue to our support unit

I'll provide feedback as soon as possible

No feedback yet?

toluxa1:


No feedback yet?

Kindly provide a screenshot of the sms notification you received regarding the 100% bonus in order to assist further.

JideSM:



Kindly provide a screenshot of the sms notification you received regarding the 100% bonus in order to assist further.

Which SMS notification? I never said I received any SMS. Kindly refer back to my initial complaint. You asked me to email you the IMEI of my 4G Mifi which I did, not aware of the SMS you are referring to....

toluxa1:


Which SMS notification? I never said I received any SMS. Kindly refer back to my initial complaint. You asked me to email you the IMEI of my 4G Mifi which I did, not aware of the SMS you are referring to....

Kindly send an alternative mobile number to reach you via email message. Regards

JideSM:



Kindly send an alternative mobile number to reach you via email message. Regards

Email sent.

Mr JideSM, Another one has happened oooh, I bought 200 MTN through mobile app just this morning, am yet to make call at all, just now that I want to call, low and behold, my account is Zero naira, how the credit disappear I don't know oooh, please help clarify how my credit take disappear... my number is 0 7 0 6 0 9 0 5 4 9 9

I good morning
I saw a message about 20 naira vip unlimited browsing offer from mtn. So I checked it out double reduction was made and I couldn't even browse. Why are you making false advert.. It's called mobozie

This is my number 08149376827

Enjoy Mobile banking without internet or cramming codes Download the app: https://play.google.com/store/apps/details?id=com.buildbrothers.ussdbanking

honey001:
Mr JideSM, Another one has happened oooh, I bought 200 MTN through mobile app just this morning, am yet to make call at all, just now that I want to call, low and behold, my account is Zero naira, how the credit disappear I don't know oooh, please help clarify how my credit take disappear... my number is 0 7 0 6 0 9 0 5 4 9 9

Hi honey001, so sorry for the inconvenience. Please be informed that the amount deducted was later credited back on 2017-10-28 21:24:21pm. Regards

Lojekunle:
I good morning
I saw a message about 20 naira vip unlimited browsing offer from mtn. So I checked it out double reduction was made and I couldn't even browse. Why are you making false advert.. It's called mobozie

This is my number 08149376827

Hi Lojekunle, i'm truly sorry that this happened. Please confirm if you were able to access the Zomobie portal http://bd.zomobie.com/.

JideSM:


Hi honey001, so sorry for the inconvenience. Please be informed that the amount deducted was later credited back on 2017-10-28 21:24:21pm. Regards

Yes, I got it back... Weldone sir.

Hello JideSM, please I call yesterday to complain concerning the internet issues on my line and I was told my sim is currently suspended which I don't know the reason why they suspend my sim from accessing the internet.

Please help, my number is 09062147458

JideSM:


Hi honey001, so sorry for the inconvenience. Please be informed that the amount deducted was later credited back on 2017-10-28 21:24:21pm. Regards

hello dear, good day..please am having small hitches in my line 08105968079... I have a remaining subscription of 219 mb and a bonus of 604 mb on my mtn line...

I now bought another 5 gig from power hq online data resellers..but since then..when an browsing..am been deducted from my 5 gig I bought which lasts till febuary instead of my remaining normal monthly subscription which expires in few days time..

Please can u help me rectify it so that my subsequent data deductions will be from my soon to expire 219 mb instead of the 5 gig I bought...thanks

Line affected. .08105968079

I am just totally tired of this useless MTN network. How can they keep sending me useless ads whenever I just want to start using my phone.
Just see the screenshots below. I still have like 7 to send again

Pls deactivate the ads for me

nurez305:
Hello JideSM, please I call yesterday to complain concerning the internet issues on my line and I was told my sim is currently suspended which I don't know the reason why they suspend my sim from accessing the internet.

Please help, my number is 09062147458

Hi nurez305, so sorry for the inability to access internet. Kindly state your device type to enable me look into this. Regards

krattoss:
hello dear, good day..please am having small hitches in my line 08105968079... I have a remaining subscription of 219 mb and a bonus of 604 mb on my mtn line...

I now bought another 5 gig from power hq online data resellers..but since then..when an browsing..am been deducted from my 5 gig I bought which lasts till febuary instead of my remaining normal monthly subscription which expires in few days time..

Please can u help me rectify it so that my subsequent data deductions will be from my soon to expire 219 mb instead of the 5 gig I bought...thanks

Line affected. .08105968079

Hi krattoss, apologies for the inconvenience caused by this. I'll contact you shortly. Regards

tjmc:
I am just totally tired of this useless MTN network. How can they keep sending me useless ads whenever I just want to start using my phone.
Just see the screenshots below. I still have like 7 to send again

Pls deactivate the ads for me

Hi tjmc, so sorry about this. Kindly send your mobile number via Email-message to enable me assist. Regards

Abeg hide wetin I do mtn

JideSM:



Hi nurez305, so sorry for the inability to access internet. Kindly state your device type to enable me look into this. Regards

Samsung Tab E

nurez305:
Samsung Tab E

Follow the steps below

• Click Settings
• More network
• Mobile Network
• Access Point Names
• MTN WEB/GPRS
• Tap Proxy and Delete the number in the field
• Tap Port and delete the number in the field
• SAVE

@JideSM pls disable Laugh out loud on 08033370430

JideSM:


Hi krattoss, apologies for the inconvenience caused by this. I'll contact you shortly. Regards

thanks..

Looking forward to ur reply