EvilMetahuman:
but the terms and conditions were clearly written before you bought the phone right?

Well I can't lie about that. Actually thought there was a warranty on the phone. Didn't see it in their review though they always feature a warranty section. So with that in mind I bought it. If I had known they weren't going to have warranty? Wouldn't have bought the product

seyema:

All I see here is ranting and ranting and ranting.
Honesty, nobody care about whatever phone you use. It simply your cup of tea. And how is xiaomi an unknown brand from China? Do you even use Google at all and advising someone to continue using tecno and buying from those nonsense jumia store and you still want people to believe that you are not one of their agents?
Honestly, next time try and think very well before you start typing rubbish on public forum like this

Its obvious u don't know the meaning of the word "ranting" so its pointless replying u.. but I'll do this anyway. Where in my post did I mention Xiaomi as an unknown brand? Did the Op buy a Xiaomi? Buying from nonsense Jumia store? If u don't lack English comprehension then u would have known I talked against buying unknown brands from Jumia so where in my post did I advice anyone to buy from Jumia? I shop on Jumia but not for substandard products shipped from China. Xiaomi, Hauwei, Lenovo, ZTE are popular brands and their chances of failing is low, and there are more chances of getting their parts. But when u start talking about Homton, Bontel, GT, Kiicaa, etc then u are on ur own. Its not a bad thing to take a risk but just know findin parts for these phones will be difficult. Some of these brands don't even have a physical office in China, they just basically sell online.

Wasn't you told by their CC or read from the site that any device you bought outside overseas does not cover any warranty?

Sorry about your situation.
I'm guessing it was one of those phones shipped from overseas. Personally I try to avoid such phones; and with a brand called homtom, I will do my research : search online for specs and reviews on the phone before even looking at buying it.

iliyande:


That should be your view and opinion not telling people what to buy...

I once owned a phantom A, Phantom z Tecno D5 and W3...
My last Tecno was phantom z, that was when I bet never to buy a tecno again..
Guess what? When I got problem with the screen and I took it to Banex Plaza Tecno CC and I was told to pay 25k and to come back in next 3weeks.??

I left them and abandoned the phone as a toy to my son and started new phone hunt and it actually paid off when I discovered LeEco. After discovering that phone I now also search for the availability/price of the parts online until I make a decision. I used it for some years and gave it out and till today the phone is looking newer.

Now I am a proud owner of Xiaomi MI Max 2. The phone is waxing stronger day to day serving me wellllllaaa. So it is not a person like me u will advise to go for your tecno instead of the likes of xiaomi, LeEco, OnePlus, zte huawei etc.

A phone does not have cc in Nigeria doesn't mean that it is a bad product. Just advise the op to make a wise decision shekena.

Check below my screenshot

Broz dis one is a laptop ohhhh

Efisko1:




Broz dis one is a laptop ohhhh

MI Max 2?

greenhulk:


Its obvious u don't know the meaning of the word "ranting" so its pointless replying u.. but I'll do this anyway. Where in my post did I mention Xiaomi as an unknown brand? Did the Op buy a Xiaomi? Buying from nonsense Jumia store? If u don't lack English comprehension then u would have known I talked against buying unknown brands from Jumia so where in my post did I advice anyone to buy from Jumia? I shop on Jumia but not for substandard products shipped from China. Xiaomi, Hauwei, Lenovo, ZTE are popular brands and their chances of failing is low, and there are more chances of getting their parts. But when u start talking about Homton, Bontel, GT, Kiicaa, etc then u are on ur own. Its not a bad thing to take a risk but just know findin parts for these phones will be difficult. Some of these brands don't even have a physical office in China, they just basically sell online.

I don't have time for idiots like you. Are you not one advising op to stick to Tecno phones instead of going for a better brand?
Or because a store don't have physical office in Nigeria, then the product is substandard abi? And you are asking if the op buy xiaomi but in your comment, you fail to advise him to go for other brands like xiaomi and you want people to believe that you are part of those tecno agent?

katman9x:
This is just a post to rant and rave so pardon me. I recently bought a phone from Jumia during this November black Friday. A Homtom HT50. Specs were lovely and reviews both here and abroad were great. So me thinking Jumia was a great place to shop, (note I am a regular buyer from them and have advertised to friends and colleagues how good they are), saw the phone and ordered it. Immeadiately the phone came? I fell in love. Beautiful and sleek.
The problem started on the 8th day after the 7 days return policy expired. The screen went blank and crashed and refused to come on. I already knew the refund period had expired but I expected at least a warranty on the product. Low and behold, apparently the phone comes with no warranty. And they don't list that on the website. It's a Chinese phone so parts might be a bit hard to come by. To contact the seller who is a local? Let's see if there can be a swap?
Now this is where the second problem lies. Jumia has been unhelpful in resolving this. I have emailed them and called several times and the customer care keeps on looking at the problem like its the first time they are hearing about it despite my complaints being on record. They promise to look into it then promptly send me a mail telling me complaint resolved and if I'm happy with the solution.
After a week of me being the one to mostly contact them on an almost daily basis, they finally tell me since there is no warranty? They'll link me up with a service provider but I'll have to pay for the phone repair myself. I agreed based on the fact that the fee shouldn't be too high? Upon locating the service provider in Port Harcourt, I realize it's Carl care under Slots who confirm they don't service that brand of phones.
Since then? Contacting Jumia has been a problem as they don't seem to be interested and I am now stuck with a 33K phone which I've only used for 1 week roughly. The least they could have done is either link me up with the seller, swap the phone with another or at least be sure they have a legitimate service provider before selling such products.
The lesson learnt here with JUMIA is simply, though I will probably still continue to buy with them? I guess their reliability isn't worth s**t. Thank you for listening

I wanted to order a Samsung phone of 150k from Jumia global but from what I have read here.....meeen am shaking

Thus person makes this same post every month or so. I can swear I've seen this topic like three times before on Nairaland with the exact same content

iliyande:


MI Max 2?

Dat screen shot u posted!
Phone of 4g Ram

katman9x:
This is just a post to rant and rave so pardon me. I recently bought a phone from Jumia during this November black Friday. A Homtom HT50. Specs were lovely and reviews both here and abroad were great. So me thinking Jumia was a great place to shop, (note I am a regular buyer from them and have advertised to friends and colleagues how good they are), saw the phone and ordered it. Immeadiately the phone came? I fell in love. Beautiful and sleek.
The problem started on the 8th day after the 7 days return policy expired. The screen went blank and crashed and refused to come on. I already knew the refund period had expired but I expected at least a warranty on the product. Low and behold, apparently the phone comes with no warranty. And they don't list that on the website. It's a Chinese phone so parts might be a bit hard to come by. To contact the seller who is a local? Let's see if there can be a swap?
Now this is where the second problem lies. Jumia has been unhelpful in resolving this. I have emailed them and called several times and the customer care keeps on looking at the problem like its the first time they are hearing about it despite my complaints being on record. They promise to look into it then promptly send me a mail telling me complaint resolved and if I'm happy with the solution.
After a week of me being the one to mostly contact them on an almost daily basis, they finally tell me since there is no warranty? They'll link me up with a service provider but I'll have to pay for the phone repair myself. I agreed based on the fact that the fee shouldn't be too high? Upon locating the service provider in Port Harcourt, I realize it's Carl care under Slots who confirm they don't service that brand of phones.
Since then? Contacting Jumia has been a problem as they don't seem to be interested and I am now stuck with a 33K phone which I've only used for 1 week roughly. The least they could have done is either link me up with the seller, swap the phone with another or at least be sure they have a legitimate service provider before selling such products.
The lesson learnt here with JUMIA is simply, though I will probably still continue to buy with them? I guess their reliability isn't worth s**t. Thank you for listening

uncle cry no more just take it to a good repairer let them check whats bad, then u order the part on ali express and fix it, phone parts are quite cheap on ali express especially since they sell that hom tom abi na tom tom phone der

Efisko1:


Dat screen shot u posted!
Phone of 4g Ram

kally01:
uncle cry no more just take it to a good repairer let them check whats bad, then u order the part on ali express and fix it, phone parts are quite cheap on ali express especially since they sell that hom tom abi na tom tom phone der

You all are saying Ali Express, now good are they? Hope ones doesn't get a refurbish phone from those sellers?

uk101:
My own was Poly star Home Theatre of 31k both for shipping was'nt functioning......even they linked me to fake care centre for repairs.



My advice when purchasing online from Jumia go for something less than 10k to avoid heart break.

kuku kill me. I just made this same order last week, yet to receive it and I paid online. Tell me how do I sleep?

UgoFly:



kuku kill me. I just made this same order last week, yet to receive it and I paid online. Tell me how do I sleep?

no dear i think the problem is from the seller many fake sellers there just stay positive my friend also bought from there turns out good.

My advise test the goods there that day if where your lliving is far from the delivery point take it home and check it out if any problem raise complains on it within 2days is a good home theartre from my frnd

wizzywisdom:



You all are saying Ali Express, now good are they? Hope ones doesn't get a refurbish phone from those sellers?

Aliexpress is very safe. Just make sure you buy from sellers with high number of orders so that you can read enough reviews before buying. I don't think Samsung phones are sold on aliexpress sha, just the accessories.

UgoFly:



kuku kill me. I just made this same order last week, yet to receive it and I paid online. Tell me how do I sleep?

lol @ "how do i sleep?". Una no go kill me. Just overdose on piriton, you will sleep well!

Hi, Am having the same problem with Jumia now .. I ordered for Samsung led TV in which i got it on 20/11/2017***one thing i first detected from the TV is the malfunctioning of the Av mode of the TV but i thought it was my gotv decoder, but due to nature of work, I have never watch d TV for one hour .. But right now i connected my TV with dvd.. After watching it for close to 30 mins again, alas! The picture was blurry before blank again., same issue with gotv decoder, av contacted Jumia and i was told i would be contacted in three working days time, what re d chances of exchanging anoda one for me as d TV is barely two weeks, i need a mature response

iliyande:


Oboyy I never heard of that phone before
I just checked and it looks expensive
The name can not be found in aliexpress ooo

God forgive me if I over reacted. But customer care said there is nothing they can do but I just recieved this message from them.

"Really sorry about this, the mail is
automated one sent when the team
assigned to your region cancels
retrieval. We made an internal switch of
process, hence the mail. Not to worry,
we have assigned the pickup to FEDEX
services, you'll be contacted real soon,
please."

Emmoa:
God forgive me if I over reacted. But customer care said there is nothing they can do but I just recieved this message from them.

"Really sorry about this, the mail is
automated one sent when the team
assigned to your region cancels
retrieval. We made an internal switch of
process, hence the mail. Not to worry,
we have assigned the pickup to FEDEX
services, you'll be contacted real soon,
please."

I am understanding better . I should have bought from bontel mobile itself from jumia. But d seller of my own was from one store in computer village. Be mindful of who sells to you. Many sells fake product

kally01:
uncle cry no more just take it to a good repairer let them check whats bad, then u order the part on ali express and fix it, phone parts are quite cheap on ali express especially since they sell that hom tom abi na tom tom phone der

Went to Lagos Fri and just got back to PH today. Checked with a guy who repairs stuff for me at computer village ikeja. �. Adviced I should just buy a new phone. So thinking of the Tecno K Sparks. Hopefully this week or next. As to whether I'll buy with JUMIA?? That's for debate.

ojotobiloba1:
Hi, Am having the same problem with Jumia now .. I ordered for Samsung led TV in which i got it on 20/11/2017***one thing i first detected from the TV is the malfunctioning of the Av mode of the TV but i thought it was my gotv decoder, but due to nature of work, I have never watch d TV for one hour .. But right now i connected my TV with dvd.. After watching it for close to 30 mins again, alas! The picture was blurry before blank again., same issue with gotv decoder, av contacted Jumia and i was told i would be contacted in three working days time, what re d chances of exchanging anoda one for me as d TV is barely two weeks, i need a mature response

You can call them. If it's under warranty? Then no problem. If it isn't? Then you are like me and better hope samsung doesn't charge an arm and foot to fix it

wizzywisdom:



You all are saying Ali Express, now good are they? Hope ones doesn't get a refurbish phone from those sellers?

bought a phone from der in august and its still alive

katman9x:


You can call them. If it's under warranty? Then no problem. If it isn't? Then you are like me and better hope samsung doesn't charge an arm and foot to fix it

That's even if it's a genuine TV, so many tvs on Jumia are not genuine, just Google their model number to be safe.

My only advice is don't buy upcoming brands of phones.. ..i dnt know whether they are cursed..They never last... I learnt my lesson with mi-tribe A500..... 5 people where I live bought d fone.. ...within 2mnths...my own nd deirs either got spoilt or got stolen

bros leave all these techno injoo infinix Gionee. Buy any of these Samsung HTC or iPhone. make sure it's brand new and I promise u, u will give out the phone after several years. photocopy no be original

Though am enjoying my ht50 smooth and fast. I love it.
Close to week now.
The phone is egg.
I pray it should last.

kally01:
bought a phone from der in august and its still alive

Bros August is just some months back.....

Hmmm!

Hmmm!

wizzywisdom:



I wanted to order a Samsung phone of 150k from Jumia global but from what I have read here.....meeen am shaking

You need not shake boss. The issue with the Homtom he talked about isn't new to many computer guru. The best Jumia can do in his case is to get it delivered to him which was done. I usuallt tell my customers who go for such phones without name in Nigeria that the only assurance i can give is return if any issue occurs within 7 days after delivery, after that the issue is completely out of Jumia's care and no warranty.

I know my customer want to buy which will count for me, but what is the essence of buying today without satisfactio which will not bring you nor those around you to me again?

As regards the Samsung, if no warranty please don't go for it, if there is, you can check my signature to contact me.