LAPO Microfinance Bank Ltd desires to engage the services of bright and highly motivated individuals for the position of Agricultural Client Support Officer.
[b][/b]


JOB TITLE: Agricultural Client Support Officer (Agric CSO)

DEPARTMENT: Branch Office

JOB OBJECTIVE/SUMMARY:

• To initiate, educate and market clients for self selecting group loan/savings, demand deposit accounts and other loan products offered by the bank, manage the loan portfolios of the different groups and small business loans.
• Depending on the portfolio, each CSO is expected to manage 500 clients for group loan and 200 clients for small business/personal loan products.
NOTE: CSOs can only direct clients to the bank for account opening but must not be involved in opening of accounts

DUTIES & RESPONSIBILITIES
i. Specifically, for group loans, the CSO will be responsible for clients’ mobilization, formation of unions and conduct pre- loan trainings for this product.
ii. Group management: - conduct group meetings, mobilize savings, collect repayments as the instalments fall due accurately and timely enter membership passbook, pink card at the meeting venue.
iii. Loan disbursement:- prepares credit plan for the organized groups
iv. Conducts business appraisal
v. Verifies clients business and residential addresses
vi. Processes and recommends for disbursement loan application forms that should be submitted to the Assistant manager two (2) weeks before the disbursement date.
vii. Loan Repayments:- All field collections must be paid to the bank’s cashier or teller
viii. Completes daily collection sheets that should be submitted to the Assistant manager for verification
ix. Clients Relation:-CSO to provide necessary information to clients, support clients with relevant information that would help grow and protect their businesses.
x. Makes regular and reliable progress report to the assistant manager.
 Management of personal/ small business loans will require the CSO to diligently do the following.
xi. Create market awareness (i.e. marketing of the various loan and deposit products)
xii. Can initiate account opening and deposit mobilization for clients
xiii. Do business appraisal of clients
xiv. Verification of Clients and guarantors business and residential addresses
xv. Processes loan application forms and makes recommendation for approval to the Credit Committee
xvi. Ensures loan utilization by follow-up after disbursement
xvii. Ensures 100% repayment of disbursed loans in accordance with agreed terms and conditions
xviii. All loan repayments must be received by the cashier for the credit of the clients account
xix. Ensures that repayment is accurately posted to client’s loan account
xx. Creates and ensures that each loan account client has a file
xxi. Ensures that loan files are properly kept and regularly up-dated
xxii. Ensures that Loan clients get offer letters before disbursements
xxiii. Enters client’s names into disbursement master roll and ensures client signs against his or her names.
xxiv. Makes regular and reliable progress report of his/her job schedule directly to the manager
xxv. Clients Relation:-CSO to provide necessary information to clients, support clients with relevant information that would help grow and protect their businesses.
xxvi. Any other duties that may be assigned by management from time to time

KEY PERFORMANCE INDICATORS

i. Orderly filing and serial numbering of loan file contents attracts zero tolerance
ii. Regularity in filing documents relative to 100% target
iii. Loan repayment target of 100% with PAR not more than 1%
iv. Incidence of compliance exceptions should not exceed two (2) negative reports.
v. One reported case of missing record / document attracts a negative score of 50%.
vi. Number of unions/ clients relative to set target in job objective/summary above.

JOB REQUIREMENTS
Education: HND or a university degree in Agricultural related discipline.

KNOWLEDGE
• Knowledge of sales and marketing
• Computer and accounting knowledge
• Good knowledge of products and services
• Knowledge of delivery methodology SKILLS/COMPETENCES
• Good human relationship skills
• Confidentiality consciousness
• Trustworthy and honest
• Team building
• Respectful but firm




1. Applicant must be able to communicate in Hausa language fluently.
2. Emphasis for applicant that studied agricultural related courses.
3. Applicants willing to work in the following state: Niger, Nassarawa, Kaduna, Kano, Zamfara, Kebbi, Kastina and Abuja should apply.
Closing date 11th March, 2016 12pm



Method of Application

All applications are required to be sent to laporecruitabuja2016@gmail.com with the position and preferred Location applied for as subject on or before the 11th March 2016

missybol:
LAPO Microfinance Bank Ltd desires to engage the services of bright and highly motivated individuals for the position of Agricultural Client Support Officer.
[b][/b]


JOB TITLE: Agricultural Client Support Officer (Agric CSO)

DEPARTMENT: Branch Office

JOB OBJECTIVE/SUMMARY:

• To initiate, educate and market clients for self selecting group loan/savings, demand deposit accounts and other loan products offered by the bank, manage the loan portfolios of the different groups and small business loans.
• Depending on the portfolio, each CSO is expected to manage 500 clients for group loan and 200 clients for small business/personal loan products.
NOTE: CSOs can only direct clients to the bank for account opening but must not be involved in opening of accounts

DUTIES & RESPONSIBILITIES
i. Specifically, for group loans, the CSO will be responsible for clients’ mobilization, formation of unions and conduct pre- loan trainings for this product.
ii. Group management: - conduct group meetings, mobilize savings, collect repayments as the instalments fall due accurately and timely enter membership passbook, pink card at the meeting venue.
iii. Loan disbursement:- prepares credit plan for the organized groups
iv. Conducts business appraisal
v. Verifies clients business and residential addresses
vi. Processes and recommends for disbursement loan application forms that should be submitted to the Assistant manager two (2) weeks before the disbursement date.
vii. Loan Repayments:- All field collections must be paid to the bank’s cashier or teller
viii. Completes daily collection sheets that should be submitted to the Assistant manager for verification
ix. Clients Relation:-CSO to provide necessary information to clients, support clients with relevant information that would help grow and protect their businesses.
x. Makes regular and reliable progress report to the assistant manager.
 Management of personal/ small business loans will require the CSO to diligently do the following.
xi. Create market awareness (i.e. marketing of the various loan and deposit products)
xii. Can initiate account opening and deposit mobilization for clients
xiii. Do business appraisal of clients
xiv. Verification of Clients and guarantors business and residential addresses
xv. Processes loan application forms and makes recommendation for approval to the Credit Committee
xvi. Ensures loan utilization by follow-up after disbursement
xvii. Ensures 100% repayment of disbursed loans in accordance with agreed terms and conditions
xviii. All loan repayments must be received by the cashier for the credit of the clients account
xix. Ensures that repayment is accurately posted to client’s loan account
xx. Creates and ensures that each loan account client has a file
xxi. Ensures that loan files are properly kept and regularly up-dated
xxii. Ensures that Loan clients get offer letters before disbursements
xxiii. Enters client’s names into disbursement master roll and ensures client signs against his or her names.
xxiv. Makes regular and reliable progress report of his/her job schedule directly to the manager
xxv. Clients Relation:-CSO to provide necessary information to clients, support clients with relevant information that would help grow and protect their businesses.
xxvi. Any other duties that may be assigned by management from time to time

KEY PERFORMANCE INDICATORS

i. Orderly filing and serial numbering of loan file contents attracts zero tolerance
ii. Regularity in filing documents relative to 100% target
iii. Loan repayment target of 100% with PAR not more than 1%
iv. Incidence of compliance exceptions should not exceed two (2) negative reports.
v. One reported case of missing record / document attracts a negative score of 50%.
vi. Number of unions/ clients relative to set target in job objective/summary above.

JOB REQUIREMENTS
Education: HND or a university degree in Agricultural related discipline.

KNOWLEDGE
• Knowledge of sales and marketing
• Computer and accounting knowledge
• Good knowledge of products and services
• Knowledge of delivery methodology SKILLS/COMPETENCES
• Good human relationship skills
• Confidentiality consciousness
• Trustworthy and honest
• Team building
• Respectful but firm




1. Applicant must be able to communicate in Hausa language fluently.
2. Emphasis for applicant that studied agricultural related courses.
3. Applicants willing to work in the following state: Niger, Nassarawa, Kaduna, Kano, Zamfara, Kebbi, Kastina and Abuja should apply.
Closing date 11th March, 2016 12pm



Method of Application

All applications are required to be sent to laporecruitabuja2016@gmail.com with the position and preferred Location applied for as subject on or before the 11th March 2016

Hi! I know this opening is old
Just want to ask is client support officer the same as a marketer? Does he/she go out to source for potential clients?

noob03saibot:
Hi! I know this opening is old
Just want to ask is client support officer the same as a marketer? Does he/she go out to source for potential clients?

same, some can even put it customer support officer. both are same

emmanuelbrown26:

same, some can even put it customer support officer. both are same

OK, thanks for the swift response. Don't like marketing at all. I feel I don't have what it takes.