The United Bank for Africa Plc has introduced a chatbot that enables its customers to make use of their social media accounts to carry out key banking transactions.

The bank said the chatbot, called Leo, available on Facebook messenger, would enable customers to open new accounts, receive instant transaction notifications, check their balances on the go, carry out transfers and airtime top up.

Speaking at the unveiling of the chat banking service in Lagos, the Group Managing Director, UBA, Mr. Kennedy Uzoka, said this was the first time that a financial institution in Africa would come up with such a solution to ease customers’ transactions.

He added that it had become necessary in the fast-paced world to deliver quick-time transactions and response based on customers’ demands.

Uzoka said that as part of initiatives aimed at putting the customer first, the bank was continuously developing strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.

He said, “The formulation of this product is consistent with the bank’s customer first philosophy, where we are doing things not the way we like, but exactly what the customers want, where they want it, and in the exact platform they want.

“And so, we have been working with technology giants from around the world because for the UBA with so many customers, we have to deal with those who have the global capacity. Therefore, we at the UBA, have collaborated with Facebook to come up with this. In future, Leo will show up with other platforms. All you need to do is to have an account with Facebook,” he said.

While noting that this was the first time this kind of solution was coming up on the continent, he expressed belief that with the huge number of customers the bank had as well as its growing customer base in all the 19 countries of operation, customers would be served using technology, and not just traditional technology, but modern and forward-looking technology.

“Leo being an intelligent personality will give you feedback instantaneously as you transact your business on the platform. A solution that is from the customer’s standpoint, which is easy to use by anyone regardless of your career,” he said.

While giving a step-by-step demonstration on how it would work, the Group Head, Online Banking at the UBA, Mr. Austine Abolusoro, said the Leo was a virtual banker using artificial intelligence service to address customers’ concerns.

According to him, each transaction is secured with a One Time Password that is generated on the phone number that is registered on the account.

He gave other services that would be offered to customers on the online platform as payments of bills, data top-up, mini-statements, loan applications, cheque confirmation and account freezing.

“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on Facebook messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, a One Time Password is generated to the phone number that is registered on the account.”

https://www.financialwatchngr.com/2018/01/22/robots-now-charge-ubas-face-facebook-chat-e-banking/

That's a welcome development.

great

UBA bank of fraud
no bank deducts customers money faster like UBA

Impressive. Let's move with the trend.

Sex doll in banking industry

HMM ..... OKAY OO

Interesting

How will this shenanigans change the economy.

very soon Everyone will be irobot

Hope Leo wld b able to answer sm qstn I gat for him coz those stupid customer care rep de have cant.

So all this plenty talk from UBA be robot eeeehh

A.I in work here!
Kudos. naija we gettin there.

With the way robot are taking over every sphere of life, I hope human efforts will be needed anymore in future, even sex that is meant to be enjoyed is being taken over by sex robot

#EndTimeThings

omo science student

They just had to name it after Messi


G.O.A.T

Nice meeting you Leo.

I didn't read that shiit. Hate everything about UBA.

nairavsdollars:
UBA bank of fraud
no bank deducts customers money faster like UBA

Have you tried using GTB?

YINKS89:
Hope Leo wld b able to answer sm qstn I gat for him coz those stupid customer care rep de have cant.

Ask lemme answer you here....

Banking Doll!!!

man judt dey careful ti click any link

The bank of the pensioners

I hope Leo wont compromise and sell customer details to hackers on the net someday.

By the time yahoo boiz give leo scam format and he falls for it, UBA customers don enter MMM one chance be that

Perge:
Ask lemme answer you here....

if u can answer den ill gv up... Those idiot re still charging mi for card maintenance on a card dat has been blocked what do u hav to say abt dat?

This is all cool till one yahoo boy hacks the account then do wire wire with it

Where is the robot?

YINKS89:
if u can answer den ill gv up... Those idiot re still charging mi for card maintenance on a card dat has been blocked what do u hav to say abt dat?

No vex bro..... I thought you were going to ask a silly question.

They will soon start deducting people's money telling you its for Leo's salary....