MTN Customer Care Thread - Phones (222) - Nairaland
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| Re: MTN Customer Care Thread by JideSM: 2:53pm On Feb 06, 2018 |
jboixxx: Hi jboixxx, please be informed that your data issue has now been resolved. The data has been restored. Kindly confirm and revert 1 Like |
| Re: MTN Customer Care Thread by jboixxx: 4:36pm On Feb 08, 2018 |
JideSM:Roll over data confirmed today. 2.7GB restored after almost 3months. Good work and thanks. |
| Re: MTN Customer Care Thread by Nobody: 6:35pm On Feb 08, 2018 |
Hello JideSM my sim is requesting for PUK code and i have lost my sim pack. |
| Re: MTN Customer Care Thread by jboixxx: 8:19pm On Feb 08, 2018 |
Kingbet:You're not likely to be given except you call them and answer some security questions. |
| Re: MTN Customer Care Thread by JideSM: 10:24am On Feb 09, 2018 |
Kingbet: Hi Kingbet, so sorry about the lost sim. Please provide your mobile number and an alternative number via Email message to enable me assist. Regards |
| Re: MTN Customer Care Thread by buizyeazy: 6:03pm On Feb 09, 2018 |
Hello jide how can I change my prefer language from igbo to english |
| Re: MTN Customer Care Thread by buklarbest: 7:01pm On Feb 09, 2018 |
Hello Jidesm There is this service on my sim which I've been trying to stop but it's not going. Seems I mistakenly subscribed for one of the business magazine or some other stuffs. They normally deduct #50 from the line weekly and it's really not cool,,,, Pls help on ds ASAP. Phone line is 08036232764. Thanks very advance BRO.. |
| Re: MTN Customer Care Thread by apexmall(m): 3:01pm On Feb 10, 2018 |
Whats whats the meaning this message please : DOES IT MEAN I WILL BE ABLE TO BROWSE FREE? Y’ello, You have been rewarded by MTN for your Data Subscription/Renewal, with 30 Days Comedy+ Free Plan until 2018-03-12 (No Auto Renewal). Click http://comedy.mtnonline.com to sign in with your phone number and enjoy tons of funny videos absolutely FREE. Thank you for choosing MTN, to opt out of FREE plan, text Stop 30 to 2100. |
| Re: MTN Customer Care Thread by habhidhemhii: 6:16pm On Feb 10, 2018 |
@MTN180 @MTNNG my hard earned #550 was just converted to bonus all in the name of the so-called promotional package you guys are doing. I don't want it. I need my credit for 1gb pulse data plan for 7days kindly convert it back.! |
| Re: MTN Customer Care Thread by jboixxx: 8:32pm On Feb 10, 2018 |
Seems this is a new way for all these telecoms. 9mobile did that to me in November. habhidhemhii: |
| Re: MTN Customer Care Thread by habhidhemhii: 9:27pm On Feb 11, 2018 |
jboixxx: Mtn NG has refunded me! 1 Like |
| Re: MTN Customer Care Thread by jboixxx: 4:02am On Feb 12, 2018 |
habhidhemhii:Glad you're refunded and that's a good one from JideSM. Had to chat Etisalat up on their website platform before I could get my refund while their Twitter handlers were hellbent on no refund. Seems this moniker is better in resolving issues than 180. Etisalat Twitter handlers are not as effective as their website chatting platform handlers  while Airtel Twitter handlers are better than 111. |
| Re: MTN Customer Care Thread by JideSM: 11:20am On Feb 12, 2018 |
buizyeazy: Hi buizyeazy, please confirm if you're trying to call 180. If yes, kindly select 2 for English. You can also share any issue or inquiry you have here on this thread to enable me look into. |
| Re: MTN Customer Care Thread by JideSM: 1:58pm On Feb 12, 2018 |
buklarbest: Hi buklarbest, so sorry for the inconvenience. Please be informed that the service has been deactivated. In addition, you can dial *447# to manage any active value added services on your line. |
| Re: MTN Customer Care Thread by JideSM: 2:08pm On Feb 12, 2018 |
apexmall: Hi apexmall, MTN Comedy Plus Service is an exciting service that allows users to view comedy videos provided by the content providers in 4 different categories. • Skits. • Stand-up. • Episodes (cut-out from movies and TV Shows). • Animation. The 3 months campaign is simply MTNs way of rewarding its Data users with funny videos online, this holiday season, for a 3 months period, both existing and new Data users Strictly on “Weekly and Monthly Data Plans (including 1 month, 2 months and 3 months plans)” can enjoy Comedy+ for free, by activating new and renewing existing data plans ( Weekly and monthly plans only). Click http://comedy.mtnonline.com to sign in with your phone number and enjoy tons of funny videos absolutely FREE. |
| Re: MTN Customer Care Thread by JideSM: 2:14pm On Feb 12, 2018 |
habhidhemhii: Hi habhidhemhii, MTN WinBack is an offer that rewards customers who have spent 45 – 180 days on the network without performing any chargeable activity with 2000% bonus on their first recharge in a month for 3 months (consecutively). You are given 500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for browsing. |
| Re: MTN Customer Care Thread by jboixxx: 10:10am On Feb 13, 2018 |
Hello JideSM, please I've been having difficulties calling off-net number; I do get responses like "Please wait, your call is been forwarded" and call will drop. I've complained severally but still same. Kindly help look into it. Still same number 090 Please, don't quote the number. |
| Re: MTN Customer Care Thread by JideSM: 11:56am On Feb 13, 2018 |
jboixxx: Hi jboixxx, so sorry for the inconvenience you may have experienced. Please confirm you are having difficulties calling a particular off-net number or all off-net numbers. in addition, If you are getting the error message you stated, most likely the number you called has an active call divert. |
| Re: MTN Customer Care Thread by jboixxx: 4:40pm On Feb 13, 2018 |
JideSM:This affects all off-net numbers on this particular number as attempts using another number/network do go through, until I try severally before connecting or till I put a call on hold(180 most times) and try again. |
| Re: MTN Customer Care Thread by Nobody: 9:41pm On Feb 13, 2018 |
Welldone Mr Jide |
| Re: MTN Customer Care Thread by olu4life(m): 6:32am On Feb 15, 2018 |
What is the meaning of this nonsense? @JideSM Firstly did emergency data of 20mb, which lasted for an hour, then did 50mb which lasted for 2hrs. Decided to do N500 weekly plan afterwards. And under 20 mins of non usage, got sms telling me i've exhausted my data. Like WTF   Is MTN mad? I am so furious right now. Had to borrow data from my other network to state this |
| Re: MTN Customer Care Thread by JideSM: 11:32am On Feb 15, 2018 |
olu4life: Hi olu4life, so sorry for the inconvenience. Please send your mobile number via Email message to enable me run a check. |
| Re: MTN Customer Care Thread by olu4life(m): 11:45am On Feb 15, 2018 |
JideSM:Sent. This is just ridiculous. I am waiting please. Thank you |
| Re: MTN Customer Care Thread by olu4life(m): 1:52pm On Feb 15, 2018 |
@JideSM See o, ayam not understanding anything. It's not showing how I used it
|
| Re: MTN Customer Care Thread by jboixxx: 2:01pm On Feb 15, 2018 |
olu4life:Go to Account History if you want to view your usage. |
| Re: MTN Customer Care Thread by olu4life(m): 2:16pm On Feb 15, 2018 |
jboixxx:Thank you Cc JideSM, no record on the 700mb ooo
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| Re: MTN Customer Care Thread by olu4life(m): 2:16pm On Feb 15, 2018 |
History
|
| Re: MTN Customer Care Thread by Easy023(m): 3:57pm On Feb 15, 2018 |
JideSM:Thanks @ JideSM the problem has been resolved today @ mtn office in ondo town |
| Re: MTN Customer Care Thread by olu4life(m): 5:12pm On Feb 16, 2018 |
@JideSM, yet to hear from you ooo |
| Re: MTN Customer Care Thread by Nobody: 8:45pm On Feb 17, 2018 |
I am a sim card registration agent. I can't seem to browse on your network since on Friday night.is any thing wrong? |
| Re: MTN Customer Care Thread by JideSM: 10:52am On Feb 19, 2018 |
chidoo4luv: Hi chidoo4luv, so sorry for the inconvenience. Kindly send the affected mobile number and device type via Email message to enable me run a check. |
| Re: MTN Customer Care Thread by Nobody: 11:00am On Feb 19, 2018 |
JideSM:how can one send the email |
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