onlinetrade:
My Itel 1516 Plus which I bought in August 2017 suddenly stopped working (in March 2018, Less Than 1 Year)!!!


I took it to their office in opebbi Ikeja (on 9th March, 2018) and was told it would be repaired FREE OF CHARGE (SINCE IT WAS STILL UNDER WARRANTY).

WENT BACK TODAY (14th March, 2018) and was told to pay #8,200 if i wanted it to work!!! (A phone I bought last year for #20,500)

THE MOST ABSURD OF ALL WAS WHEN I ASKED WHY I NEEDED TO PAY #8,200. The attendant responded that there was a little dent on the touch screen and that if the item was repaired, the touch screen WILL SPOIL . And that the cost was that of the touch screen!! VERY FUNNY REALLY...


Just to think of it that Itel, Techno and Infinix recently sent some Naija Tech Bloggers to China to SEE THEIR GREAT FACTORIES AND OTHER FACILITIES ( . RATHER THAN DO THIS, THEY SHOULD FOCUS ON BUILDING GREAT PRODUCTS LIKE XIAOMI, HUAWEI, MEIZU which are internationally acceptable brands!!!

I will be attaching proofs of my escapades with this CHINESE COMPANY swindling Nigerians. And I know many other Nigerians are in my shoes. Until we can actually ascertain the quality (and serviceability) of Itel, Techno & Infnix phones, I'll advice you STAY AWAY...


itelMobileNG, Carlcaresophia, MissTechy

CarlcareOpebi:


Hi @onlinetrade My apologies for the inconvenience you've experienced. Since you were dissatisfied with the service, you should've asked to see a Manager. Kindly forward your details to our facebook page - www.facebook.com/CarlcareServiceNG

CarlcareOpebi:


Hi @onlinetrade My apologies for the inconvenience you've experienced. Since you were dissatisfied with the service, you should've asked to see a Manager. Kindly forward your details to our facebook page - www.facebook.com/CarlcareServiceNG

Dokun7:
I don't know what to say 'bout this but I'm using one of the brand mentioned and my phone spoilt before it got to a year and it was repaired free.... I took it to carlcare office @ife

Rubiesangel:
There are warranty terms and conditions, be sure that you haven't breached any of them.

Psoulsport:
Have you tried taking your device to Carlcare? It happened to me with my tecno phantom and I took it to Carlcare.

Godwin978:
your Itel spoil you no Focus on itel name alone you include Tecno and Infinix name, since you want quality why not go for Samsung/Apple them? na common itel of 20500 you dey chant up and down, like say you fit afford Infinix Mobile

onlinetrade:


Bros its not just about the money. Warranty should be warranty! Not too think of similar experiences of people I have heard!

onlinetrade:
Its like saying you give warranty for an item, then something happens, and you then begin to look for excuses not too honour the warranty

onlinetrade:


Bros its not just about the money. Warranty should be warranty! Not too think of similar experiences of people I have heard!

henrixx:
oga your noise plenty. post pics of your phone let us see that there's no crack.

Na people wey buy cheap fones like this dey cry highest cry. you no know say huawei and meizu dey before you buy itel. by the time you buy huawei 80k and it spoil maybe Na suicide. no phone brand is immune to faults. go to gsm arena and check reviews of most of these worshipped international brands and see multiple complaints that will shock you.

Godwin978:
sorry sha, if i were you i will take the phone to a local repairer, and get it fixed at a low price

henry007:


Even Apple warranty doesn't mean free fixes for every issue. Warranty would have been called insurance if that was the case.

onlinetrade:


This is not about 'EVERY ISSUE'. A phone should not just go blank dead in less than a year (many other users of infnix/itel/tecno have reported this same issue). IT IS A DEFECT FROM SOURCE

onlinetrade:


This is not about 'EVERY ISSUE'. A phone should not just go blank dead in less than a year (many other users of infnix/itel/tecno have reported this same issue). IT IS A DEFECT FROM SOURCE

henry007:


But isn't it common knowledge for phone users that when you break/crack your phone screen, warranty won't cover you should your phone not turn on sometime in the future?

onlinetrade:


The problem here IS NOT A CRACK. THE PROBLEM IS PHONE SUDDENLY WENT DEAD

onlinetrade:

"Good afternoon Adeyemi, it's great to connect with you. My apology for the delay in response.
After some enquiries, it was discovered that your device had a crack.
This is the reason it was not fixed
We collect devices in the best conditions only & where it's not so, we charge for repair"
[/b]

henry007:


But isn't it common knowledge for phone users that when you break/crack your phone screen, warranty won't cover you should your phone not turn on sometime in the future?

henry007:


I didn't say the problem is a crack. Is the phone cracked or not?

onlinetrade:


bROS I see you are promoting the Tecno/Itel brand (https://www.youtube.com/channel/UCB1KCA2K9ZJRy0Cds8plXKQ/videos) so I don't expect you to say less (they pay you). You are NOT NEUTRAL in a situation like these. Let real users comment!!!

henry007:


Thanks for promoting my YouTube channel

onlinetrade:


ITS NOT BRO!!! SEE PICS!!! ARE THOSE PAINT PEEL OFF CRACKS? BY THE WAY YOU'RE SPEAKING WITH A BLOGGER AS WELL!!!

henry007:


Easy on capslock, no be fight.

That pic wasn't there before + I can only see 1/5 of the entire screen/body.

What does being a blogger have to do with anything?

onlinetrade:


Bros even if the screen is cracked at least make the phone work first! How can you prove a crack on a phone THAT DOESN'T POWER ON!!!