bennito:

I doubt if I know how to send u a mail cus I do not have ur email address

I've sent you an email, kindly check and reply

Maybe am missing something, my email is anekwebenedict@gmail.com have not gotten any mail from you yet

Please Jide unsubscribe 09033691696 from all money deducting products, it keep re subscribing to some products I couldn't remember subscribing to.

Buchika:
Please Jide unsubscribe 09033691696 from all money deducting products, it keep re subscribing to some products I couldn't remember subscribing to.

Hi Buchika, kindly dial *447# then follow the prompt to manage active value added services on your line. Regards

JideSM:

Mr. JideSM, greetings to U... I've been having an issue trying to share data via SME Datashare since morning and ur 180 or 216 hepline hasnt been helpful as usual. This is d response I kip getting ..
" You have already reached your quota of maximum beneficiaries for your plan. Please purchase another plan to share with more beneficiaries."

Dis is despite d fact dat I jus subscribed for data and still have over 9gb... 08064318421.. It has gone on for too long and I have Ppl waiting on data

Nbote:


Mr. JideSM, greetings to U... I've been having an issue trying to share data via SME Datashare since morning and ur 180 or 216 hepline hasnt been helpful as usual. This is d response I kip getting ..
" You have already reached your quota of maximum beneficiaries for your plan. Please purchase another plan to share with more beneficiaries."

Dis is despite d fact dat I jus subscribed for data and still have over 9gb... 08064318421.. It has gone on for too long and I have Ppl waiting on data

Hi Nbote, so sorry for the inconvenience. Please confirm if you can now share SME data. Regards

JideSM:


Hi Nbote, so sorry for the inconvenience. Please confirm if you can now share SME data. Regards

I still haven't been able to even as I'm typing dis and dis is d 2nd day running now. And ur really annoying agents are not helping matters.

JideSM:


Hi Buchika, kindly dial *447# then follow the prompt to manage active value added services on your line. Regards

thanks

Nbote:


I still haven't been able to even as I'm typing dis and dis is d 2nd day running now. And ur really annoying agents are not helping matters.

Hi Nbote, I just confirmed that the issue has been resolved. Please check and revert

JideSM:


Hi Nbote, I just confirmed that the issue has been resolved. Please check and revert

No need, too late... I had to sub for anoda data yestaday as I couldn't kip Ppl waiting anymore considering its been 2days already as at yesterday

Hi JideSM I mistakenly transferred 1000 data from a VTU line to someone who told me he doesn't use the no I transferred it for browsing that he wanted it in his other line. The SIM I transferred it was a 3g macro SIM and that he doesn't want to cut. I had to send transfer another 1k to his 4g micro SIM which he claimed he didn't see. I had to check through vtm.mtnonline.com for details of transaction for that day March 4th 2018 only to discover it was sent to him. I want to transfer my data back. How possible is that please.

@ jidesm , I subscribed for 1.5 Gb since yesterday but couldn't receive nor send messages . I also loaded 400 naira today only to see 52 naira but later 1300 after I made a call. Please help me look into these anomalies. My number is 07037056244

freeman67:
Hi JideSM I mistakenly transferred 1000 data from a VTU line to someone who told me he doesn't use the no I transferred it for browsing that he wanted it in his other line. The SIM I transferred it was a 3g macro SIM and that he doesn't want to cut. I had to send transfer another 1k to his 4g micro SIM which he claimed he didn't see. I had to check through vtm.mtnonline.com for details of transaction for that day March 4th 2018 only to discover it was sent to him. I want to transfer my data back. How possible is that please.

Hi freeman67, please note the regular data bundle share service is not available. ONLY the SME data share service is available https://mtnbusiness.com.ng/sme/datashare

Been trying to speak with an Mtn customer agent. But cant get the option from 180. Please help

ybalogs:
@ jidesm , I subscribed for 1.5 Gb since yesterday but couldn't receive nor send messages . I also loaded 400 naira today only to see 52 naira but later 1300 after I made a call. Please help me look into these anomalies. My number is 07037056244

Hi ybalogs, checks on your line show that you had N1,330.92, you made some calls with balance of N1,292.87 after which you activated 1.5Gb @ N1,200. Let me know if you need more clarification. Regards

Rightymind:
Been trying to speak with an Mtn customer agent. But cant get the option from 180. Please help

Hi Rightymind, sorry for the inconvenience. You can share your issues or inquiries here. I'm here to assist. Regards

My sister typed the wrong pin. So line was blocked. Number is 08130977980. Need the PUK

JideSM:


Hi Rightymind, sorry for the inconvenience. You can share your issues or inquiries here. I'm here to assist. Regards

My sister typed the wrong pin. So line was blocked. Number is 08130977980. Need the PUK.

Rightymind:


My sister typed the wrong pin. So line was blocked. Number is 08130977980. Need the PUK.

Hi Rightymind, please send an alternative number via E-mail message to enable me reach her.

JideSM:


Hi Rightymind, please send an alternative number via E-mail message to enable me reach her.

Sent a DM. Please reply so I can reply too

Rightymind:


Sent a DM. Please reply so I can reply too

The issue has been resolved

Hello, I received a call from MTN Call Center
Asking if I'm receiving network issues
Saying my name also.

Is it normal?

@JideSM, I need your help. I lost my dear mother last year in May. She was buried in September. I was making use of her line and just in late January, the phone was stolen. I went to MTN's headquarters in Maitaima (I live in Abuja) and reported the incident and was told by a from desk personnel to swear an affidavit in court and get her death certificate which I did. Only for me to get there and met one Hausa woman who said I must get my mother's ID card (National, Voters, Drivers license or International Passport) so they can re-register it in my name...unfortunately, my mother had none of these before her demise. Please what do I do? I don't want her line to be recycled and given to someone else! Having her line with me is like still holding on to part of her.

GamerXv:
Hello, I received a call from MTN Call Center
Asking if I'm receiving network issues
Saying my name also.

Is it normal?

Hi GamerXv, it could be that there were reported cases of network issues in your area. May i know the exact network issue you were asked about? Regards

prince3009:
@JideSM, I need your help. I lost my dear mother last year in May. She was buried in September. I was making use of her line and just in late January, the phone was stolen. I went to MTN's headquarters in Maitaima (I live in Abuja) and reported the incident and was told by a from desk personnel to swear an affidavit in court and get her death certificate which I did. Only for me to get there and met one Hausa woman who said I must get my mother's ID card (National, Voters, Drivers license or International Passport) so they can re-register it in my name...unfortunately, my mother had none of these before her demise. Please what do I do? I don't want her line to be recycled and given to someone else! Having her line with me is like still holding on to part of her.

Hi prince3009, so sorry for the inconvenience you may have experienced. Kindly note that a sworn affidavit, passport-photograph and Valid means of Identification of the owner are required for sim swap by proxy. Regards

JideSM:


Hi prince3009, so sorry for the inconvenience you may have experienced. Kindly note that a sworn affidavit, passport-photograph and Valid means of Identification of the owner are required for sim swap by proxy. Regards

But that's where the problem is...she has none of that

Is your 4g network available in ibadan and how do I know if my sim is compatible

JideSM:


Hi prince3009, so sorry for the inconvenience you may have experienced. Kindly note that a sworn affidavit, passport-photograph and Valid means of Identification of the owner are required for sim swap by proxy. Regards

Can I do this Sim swap by proxy anywhere there is an MTN Connect Store or at some special places? I'm asking because in Uyo/Calabar axis I was told that MTN policy does not allow sim swap by proxy at all.

JideSM:


Hi freeman67, please note the regular data bundle share service is not available. ONLY the SME data share service is available https://mtnbusiness.com.ng/sme/datashare

Thanks for your reply...

ok

pat077:
Is your 4g network available in ibadan and how do I know if my sim is compatible

Hi pat077, kindly note that 4G coverage areas include ONLY Lagos, Abuja and Port Harcourt. In addition, text 4G to 131 to confirm if your sim is 4G enabled

Alore:


Can I do this Sim swap by proxy anywhere there is an MTN Connect Store or at some special places? I'm asking because in Uyo/Calabar axis I was told that MTN policy does not allow sim swap by proxy at all.

Hi Alore, Yes you can now do sim swap by proxy. You will be required to provide a sworn affidavit, passport-photograph and Valid means of Identification of the owner. Regards