anastacy:
So i am really pissed with Infinix and i wonder if my being angry is genuine or if i am the only with this issue. Long Post Alert!

I decided to stoop so low from my usual Samsung brand to Inifnix (yes, i have realized both brands are incomparable)just because of the Infinix hype all over, i though lower cost compared to Samsung but valuable, i was so wrong. I bought the brand new Infinix Hot S, N55,000 from a 3C hub store. After about two months, this phone went off and refused to come back on, i took it back to 3C hub, their engineer did something and it came back on so it appeared it was a minor issue, i thanked him and left.

Used the phone for another two months, and this phone started heating up unnecessarily, like seriously heating up and it stopped charging. I sent it back because it has a one year warranty and they referred me to Carlcare all the way in Ikeja when i work on the Island plus my tight working schedule, thank God for my cousin who helped, After 3days, she got an SMS to pick it up, she went again for my sake. I received the phone, lo and behold it wasn't detecting any network which is a different problem all together, i sent her back again, it stayed for another 4 days before she went back again (to and fro Ikeja 4 times) to collect it for me and it was working well. Though i stayed without an android phone all these while. That chapter closed.

Meanwhile, Phone is a 16GB and memory was full and always requesting i delete things so i bought a memory card and then i realized this phone wasn't detecting memory card, i got tired and decided to delete apps and use the phone like that, so i kept on going through the stress of deleting whenever it's full.

Fast forward to about 8/9months of purchase, this phone battery started draining quickly and started taking time to charge so i had to charge regularly, I thought the charger was weak so i bought another infinix charger from slot, same story, managed it for another one month but kept on trying different chargers. At a point i went to 3C hub which is closer to me and told them, "please give me any original brand of charger that will charge my phone, i will buy it". No matter the brand because i gave up on Infinix which i bought again. Finally, at the 11th month, this phone started using about 10hrs to charge to 100percent if it manages to get there then it drains in less than an hour. Battery is fixed so i can't change it. I took the phone to Carlcare VI because Ikeja is just too far and the lady referred me back to their head office in the same Ikeja saying they don't have the material to fix the phone. I gave it to my brother this time to help me take it back to Carl care Ikeja, after 5 days he checked back, same story, they don't have the material to fix the phone but they will swap for me with an Infinix Note 4 but i will pay an extra 10k. hmmm, i checked the price in Slot and saw the following:

My Hot S as at time of purchase: N55,000
Present HOT S price: N45,000
NOTE 4 16GB/2GB RAM: N53,000
NOTE 4 32GB/3GBRAM: N59,000
NOTE 4 PRO: N67,000

I agreed to pay the extra N10,000 but i want the 32GB/3GB RAM and they refused saying i will need to pay N16,000 for it, at this point i was getting pissed already and even my brother who was there was also angry. I gave it a thought and called back, told him i will rather pay extra and take the the NOTE 4 PRO and he should ask how much extra i need to pay and they said they only SWAP with NOTE 4 and not the Pro. Even when i am ready to pay extra instead of settling for the nonsense they plan to give me in return?

Finally i just grudgingly paid the N16,000 i didnt budget for and then i was told to come for it the next week, Come back again? (no exact day). Making to and fro Ikeja, how many times?

Anyway, this phone has 3 colours (Black, Gold and Ice Blue) I want the Ice blue but i will manage the black if not available. According to my brother now, he wasn't even able to select a colour because it seems he was being treated like a regular person in need.

So i will just sit and wait till next week and see what they bring my way. I dislike gold colour phones so Heaven bless them, they bring me a gold colour and tell me that's what is available. Then i will go to that office for the first time and pour out all the frustrations of thE Infinix phone on them and make them realize i didn't pick the money from the floor, neither am i begging for a phone. So if you know Infinix or anyone that works there, please tell them to respect themselves and respect my small money.

I don't even know the issues this new phone will come with, i don't even know if i made the right choice. Pheeww!!!

greenhulk:
@anastacy .I wonder why infinix would say they don't have the materials for charging port issue when the charging port is sold for just 3k. I used the same infinix hot s last year. Worked well the first few months and then it started taking forever to charge. I didn't even bother to go to carlcare, took it to computer village and changed the charging port for 3k. After 3 months the same issue reoccurred and changed the charging port again. Then sold off the nonsense phone, got myself a galaxy s7 edge. I'm done with infinix. Though the s7 edge later started lagging after I upgraded to Android 7.0 and now I'm using LG v20 which works like a charm.

My wife uses infinix hot 4 pro and we changed the charging port 2 weeks ago, same issue. My neighbor uses note 3 and she has also changed the charging port. Infinix have a major issue with charging port, I wonder what they make these things out of. And God help u if u buy one of their phones with flash charging, I can guarantee u that under 5 months the flash charging will seize to work. And it's a shame that the newly released hot s3 still comes with the same micro USB instead of type c.

adeboyewareez:
I'm sorry for the frustrations and worry your device has caused you

fineboynl:
some of you guys will buy a cheap phones but want to do heaven and earth on it. playing high graphic games and comparing it with high end phones. check yourself well why not cough out 200k for Samsung. nonsense

anastacy:
Please explain your heaven on earth. I believe a N55,000 worth of phone should do what is expected of it, i never expected N200,000 worth of features on the phone. What is bad is bad, no mincing words.

greenhulk:
@anastacy .I wonder why infinix would say they don't have the materials for charging port issue when the charging port is sold for just 3k. I used the same infinix hot s last year. Worked well the first few months and then it started taking forever to charge. I didn't even bother to go to carlcare, took it to computer village and changed the charging port for 3k. After 3 months the same issue reoccurred and changed the charging port again. Then sold off the nonsense phone, got myself a galaxy s7 edge. I'm done with infinix. Though the s7 edge later started lagging after I upgraded to Android 7.0 and now I'm using LG v20 which works like a charm.

My wife uses infinix hot 4 pro and we changed the charging port 2 weeks ago, same issue. My neighbor uses note 3 and she has also changed the charging port. Infinix have a major issue with charging port, I wonder what they make these things out o[b]f. And God help u if u buy one of their phones with flash charging, I can guarantee u that under 5 months the flash charging will seize to work. A[/b]
nd it's a shame that the newly released hot s3 still comes with the same micro USB instead of type c.

greenhulk:
@anastacy .I wonder why infinix would say they don't have the materials for charging port issue when the charging port is sold for just 3k. I used the same infinix hot s last year. Worked well the first few months and then it started taking forever to charge. I didn't even bother to go to carlcare, took it to computer village and changed the charging port for 3k. After 3 months the same issue reoccurred and changed the charging port again. Then sold off the nonsense phone, got myself a galaxy s7 edge. I'm done with infinix. Though the s7 edge later started lagging after I upgraded to Android 7.0 and now I'm using LG v20 which works like a charm.

My wife uses infinix hot 4 pro and we changed the charging port 2 weeks ago, same issue. My neighbor uses note 3 and she has also changed the charging port. Infinix have a major issue with charging port, I wonder what they make these things out of. And God help u if u buy one of their phones with flash charging, I can guarantee u that under 5 months the flash charging will seize to work. And it's a shame that the newly released hot s3 still comes with the same micro USB instead of type c.

fineboynl:
some of you guys will buy a cheap phones but want to do heaven and earth on it. playing high graphic games and comparing it with high end phones. check yourself well why not cough out 200k for Samsung. nonsense

greenhulk:
@anastacy .I wonder why infinix would say they don't have the materials for charging port issue when the charging port is sold for just 3k. I used the same infinix hot s last year. Worked well the first few months and then it started taking forever to charge. I didn't even bother to go to carlcare, took it to computer village and changed the charging port for 3k. After 3 months the same issue reoccurred and changed the charging port again. Then sold off the nonsense phone, got myself a galaxy s7 edge. I'm done with infinix. Though the s7 edge later started lagging after I upgraded to Android 7.0 and now I'm using LG v20 which works like a charm.

My wife uses infinix hot 4 pro and we changed the charging port 2 weeks ago, same issue. My neighbor uses note 3 and she has also changed the charging port. Infinix have a major issue with charging port, I wonder what they make these things out of. And God help u if u buy one of their phones with flash charging, I can guarantee u that under 5 months the flash charging will seize to work. And it's a shame that the newly released hot s3 still comes with the same micro USB instead of type c.

asuustrike2009:

That is not totally correct. There are many infinix phones with fast charging still working

laudate:


When were those phones bought, and how long have they been used? People are telling you about their own personal experience, and you are saying it is not correct?

laudate:


When were those phones bought, and how long have they been used? People are telling you about their own personal experience, and you are saying it is not correct?

asuustrike2009:
Oga I am using infinix phone so I know what am saying

laudate:


Oga, I also use an infinix phone, so I know what I am saying, too!

asuustrike2009:

Mr man not all infinix phones have issues ok

greenhulk:


Of course all infinix phones cannot have issues. But when a certain percentage have issues then it becomes unacceptable. Only a small amount of the defunct Galaxy note 7 had the explosion issues and Samsung took the phones off the shelf, compensated the customers and went back to the drawing board to release a better note 8. When blackberry keyone was released it had the popping screen issue, blackberry replaced those phones for affected customers and then fixed called back all the unsold ones and fixed them before reselling. That's how it should be.

anastacy:
So i am really pissed with Infinix and i wonder if my being angry is genuine or if i am the only with this issue. Long Post Alert!
??

I decided to stoop so low from my usual Samsung brand to Inifnix (yes, i have realized both brands are incomparable)

....just because of the Infinix hype all over, i though lower cost compared to Samsung but valuable, i was so wrong....

I bought the brand new Infinix Hot S, N55,000 from a 3C hub store. After about two months, this phone went off and refused to come back on, i took it back to 3C hub, their engineer did something and it came back on so it appeared it was a minor issue, i thanked him and left.

Used the phone for another two months, and this phone started heating up unnecessarily, like seriously heating up and it stopped charging. I sent it back because it has a one year warranty and they referred me to Carlcare all the way in Ikeja when i work on the Island plus my tight working schedule, thank God for my cousin who helped, After 3days, she got an SMS to pick it up, she went again for my sake. I received the phone, lo and behold it wasn't detecting any network which is a different problem all together, i sent her back again, it stayed for another 4 days before she went back again (to and fro Ikeja 4 times) to collect it for me and it was working well. Though i stayed without an android phone all these while. That chapter closed.

Meanwhile, Phone is a 16GB and memory was full and always requesting i delete things so i bought a memory card and then i realized this phone wasn't detecting memory card, i got tired and decided to delete apps and use the phone like that, so i kept on going through the stress of deleting whenever it's full.

Fast forward to about 8/9months of purchase, this phone battery started draining quickly and started taking time to charge so i had to charge regularly, I thought the charger was weak so i bought another infinix charger from slot, same story, managed it for another one month but kept on trying different chargers. At a point i went to 3C hub which is closer to me and told them, "please give me any original brand of charger that will charge my phone, i will buy it".

Finally, at the 11th month, this phone started using about 10hrs to charge to 100percent if it manages to get there then it drains in less than an hour.

I took the phone to Carlcare VI because Ikeja is just too far and the lady referred me back to their head office in the same Ikeja saying they don't have the material to fix the phone. I gave it to my brother this time to help me take it back to Carl care Ikeja, after 5 days he checked back, same story, they don't have the material to fix the phone but they will swap for me with an Infinix Note 4 but i will pay an extra 10k.

My Hot S as at time of purchase: N55,000
Present HOT S price: N45,000
NOTE 4 16GB/2GB RAM: N53,000
NOTE 4 32GB/3GBRAM: N59,000
NOTE 4 PRO: N67,000

I agreed to pay the extra N10,000 but i want the 32GB/3GB RAM and they refused saying i will need to pay N16,000 for it, at this point i was getting pissed already and even my brother who was there was also angry. I gave it a thought and called back, told him i will rather pay extra and take the the NOTE 4 PRO and he should ask how much extra i need to pay and they said they only SWAP with NOTE 4 and not the Pro. Even when i am ready to pay extra instead of settling for the nonsense they plan to give me in return?

Finally i just grudgingly paid the N16,000 i didnt budget for and then i was told to come for it the next week, Come back again? shocked (no exact day). Making to and fro Ikeja, how many times?

Anyway, this phone has 3 colours (Black, Gold and Ice Blue) I want the Ice blue but i will manage the black if not available. According to my brother now, he wasn't even able to select a colour because it seems he was being treated like a regular person in need.

So i will just sit and wait till next week and see what they bring my way. I dislike gold colour phones so Heaven bless them, they bring me a gold colour and tell me that's what is available. Then i will go to that office for the first time and pour out all the frustrations of thE Infinix phone on them and make them realize i didn't pick the money from the floor, neither am i begging for a phone. So if you know Infinix or anyone that works there, please tell them to respect themselves and respect my small money. lipsrsealed

sunshineV:
Lol
Infinix na scam from this write up


If human being get all these fault in a year, the person fit survive?

atheistandproud:
Men don go resurrect old thread lol.


Zesushvwritter, shey someone said that Transsion's Carlcare offered Premium Customer Service ?

samyd1:


since 2018 imagine......till date some are still defending them

YxCEc2kUDRp2RWy:

Edoairlines told us that