libracinlagos:
Good day, I was trying to upload my passport and National ID card but the system became unstable and stopped loading the site. I tried refreshing and noticed that it has already submitted without doing the uploads.

I have already sent my passport and National ID with the problem stated clearly to support@npvn.desk-mail.com since yesterday and no response yet.
my email address is oluchingwaogu@gmail.com

please help and resolve this as I am really having sleepless night.

Thank you

This is a network issue.

Kindly refresh the page. Or you can use another browser.

npowerng:


All is well.

Kindly ask your questions.

All is not well because u are not replying msg

my ACCT is saying ONBOARDED.

DOES IY MEAN THAT MY ACCT HAS BEEM VERIFIED


WHAT NEXT AGAIN?

Djmadrid:

My account number is omitting the 1st digit, its showing 117146962, instead of 011714696.
My profile is showing that my device has been collected and it is showing an address in Ijebu-Ode. I stay in Ilorin, Kwara State and i have never been to Ijebu. And i can't seem to edit the details.
My email address is danjuma.junior@gmail.com phone number is 07065165396.
and i can't upload my passport

We are working to resolve this issue.
Please be patient.

npowerng:





We are working to resolve this issue.
Please be patient.

@npowerng Please I could not find my selected device and still cant select any device available.
How can I rectify this

Iseoluwani:


All is not well because u are not replying msg

my ACCT is saying ONBOARDED.

DOES IY MEAN THAT MY ACCT HAS BEEM VERIFIED


WHAT NEXT AGAIN?

Yes, sir.

Do not panic. Onboarded simply means You are good to go.

npowerng:


This is a network issue.

Kindly refresh the page. Or you can use another browser.

Dear npowerng, I cannot still see the web page where I can do the upload after logging in. It now takes me straight to my profile.

How do I go about it?

tescoman90:


@npowerng Please I could not find my selected device and still cant select any device available.
How can I rectify this

You can try selecting device later.
Thank you for your patience.

@npowerng please I discovered that zero (0) is missing from the beginning of my account, then I couldn't pick or see what I have chosen before in the case of device.

iyrojc:
Dear npowerng,
Two persons made complains which are peculiar to me and no response was given
1. My uploaded passport did not show on my Profile, is that a problem?
2. On Payment Status i saw Payroll_exempt. Please what does that mean?
3. My profile is showing that my device has been collected and it is showing an address in Ijebu-Ode. I stay in Aba, Abia State and i have never been to Ijebu Ode.

Please how do i resolve this

Please npowerng, respond to this complaint.

Hello, while trying to upload ID card, it lead me to my dashboard without uploading and now no provision was made for editing or uploading ID / passport. What do i do?

Icecreamy:
Hello npowerng, I have a few challenges, kindly help me out.
1. I skipped the upload passport and ID card part and now I can't find the link to do that, instead when I log in am directed straight to home page.
2. My device status shows 'no device information' , but I did select a device earlier when I did my assessment.
3. The first 2 digits of my account number is missing, although it's just 2 zeros (00). Kindly clarify please.
Thank you.

npowerng, kindly respond to my complaints above. Thanks

Icecreamy:
Hello npowerng, I have a few challenges, kindly help me out.
1. I skipped the upload passport and ID card part and now I can't find the link to do that, instead when I log in am directed straight to home page.
2. My device status shows 'no device information' , but I did select a device earlier when I did my assessment.
3. The first 2 digits of my account number is missing, although it's just 2 zeros (00). Kindly clarify please.
Thank you.

On the issue of uploading your Id cards and other credentials, You would be able to do that later.
On your missing account number, We are working on it.
You would be able to select later.

Icecreamy:


npowerng, kindly respond to my complaints above. Thanks

Done.

abdulhamid0:
Hello, while trying to upload ID card, it lead me to my dashboard without uploading and now no provision was made for editing or uploading ID / passport. What do i do?

Kindly try again later. Or you can try using another device.

npowerng:


All is well.

Kindly ask your questions.

please npower have use different type of browser even cafe but all I keep getting is error otp validation failed... plez help out here

Presh21:
Chat me on WHATSAPP to be added to the 2017 npower WHATSAPP group O902II42347. Chat with request 'ADD ME'

Please note: Npower do not have official whatsapp group.

Kupaskeybaba:
please npower have use different type of browser even cafe but all I keep getting is error otp validation failed... plez help out here

On the confirm OTP page, Kindly click on retrieve OTP. Quickly fill the retrieve OTP option and fill in your details then click submit.

npowerng:



On the confirm OTP page, Kindly click on retrieve OTP. Quickly fill the retrieve OTP option and fill in your details then click submit.

that is what have been doing in fact d otp automatically is in it box after I retrieve it I jst click submit but it still always say error otp validation failed.... my number is 07069606372

npowerng:


On the issue of uploading your Id cards and other credentials, You would be able to do that later.
On your missing account number, We are working on it.
You would be able to select later.

Thank you so much.

All this nonsense to keep people busy. before them deployed pple now til 2019. Nrubbish

Kupaskeybaba:
that is what have been doing in fact d otp automatically is in it box after I retrieve it I jst click submit but it still always say error otp validation failed.... my number is 07069606372

At this point, It has to be a network issue. Try again later or use another service provider.

OGHENAOGIE:
All this nonsense to keep people busy. before them deployed pple now til 2019. Nrubbish

This thread is strictly for volunteers, Please if all you think is negativity.
We wish you well.

awomuti:
@npowerng please I discovered that zero (0) is missing from the beginning of my account, then I couldn't pick or see what I have chosen before in the case of device.

You don't need to panic. It would be rectified as soon as possible.

iyrojc:
Dear npowerng,
Two persons made complains which are peculiar to me and no response was given
1. My uploaded passport did not show on my Profile, is that a problem?
2. On Payment Status i saw Payroll_exempt. Please what does that mean?
3. My profile is showing that my device has been collected and it is showing an address in Ijebu-Ode. I stay in Aba, Abia State and i have never been to Ijebu Ode.

Please how do i resolve this

Kindly refresh your page.
Kindly login using another browser to check again, If no changes you can now make your complaint via your NPVN profile, Kindly click on the help and support option and Follow the instructions, fill the form gently click on submit.

Ubty:
Seems most people using Glo sims to get their OTP are having similar error messages. That's the same thing I am passing through. Please can this be resolved

Kindly follow the instructions back to the OTP page, click on retrieve OTP after that kindly fill the "Quickly retrieve OTP" options with your details then proceed to submit.

Iseoluwani:
my ACCT is saying ONBOARDED.

DOES IY MEAN THAT MY ACCT HAS BEEM VERIFIED


WHAT NEXT AGAIN?

You are good to go, sir.

You are about to experience a wonderful time with MUCHMORE.

libracinlagos:
Good day, I was trying to upload my passport and National ID card but the system became unstable and stopped loading the site. I tried refreshing and noticed that it has already submitted without doing the uploads.

I have already sent my passport and National ID with the problem stated clearly to support@npvn.desk-mail.com since yesterday and no response yet.
my email address is oluchingwaogu@gmail.com

please help and resolve this as I am really having sleepless night.

Thank you

Kindly refresh the page Or try using another browser.

You can make your complaint via Your NPVN profile kindly click on support and help option.
Follow the instructions and fill the form.

jessykings:
Dear npower, please I there an option to edit id card o o platform? I mistakenly selected a wrong photo while trying to upload my Id card. Thanks

Kindly refresh your page.
Kindly login using another browser to check again, If no changes you can now make your complaint via your NPVN profile, Kindly click on the help and support option and Follow the instructions, fill the form gently click on submit.

npowerng:



Kindly refresh your page.
Kindly login using another browser to check again, If no changes you can now make your complaint via your NPVN profile, Kindly click on the help and support option and Follow the instructions, fill the form gently click on submit.

My profile
UNDER SELECTED DEVICE says
you have no device information



Please what can I do

coolkim:
Hello Nairalanders, I am still having issue imputing my OTP on the platform, each time I put the OTP, I still get an error message. I have tried UC BROWSER, CHROME (phone and desktop), FIREFOX (desktop) etc. I have also used TECNO, FERO phones, I have tried MTN and AIRTEL data. Still I get the error OTP validation. Who can advice on the way forward please. Thank you

Have you tried generating the OTP code via the retrieval option.

tescoman90:



My profile
UNDER SELECTED DEVICE says
you have no device information



Please what can I do

Okay, Noted.
This would be resolved shortly.

philoo:



Same issue with mine.....
the same information

On your device, You would be able to select device later.