JideSM:


Hi Erudite01, apologies for the inconvenience you may have experienced. Please provide your mobile number via the E-mail message to enable me assist. Regards

I couldn't send the number through your email, it wasn't connected this is the affected line check my signature

Hi, please i need the list of MTN walk in centres in VI or Oworo. I went to the one at Adeola Odeku today to be told that they are on strike.
How can i do a sim retrieval?

JideSM:

Oga JideSM, ur ppl have done it again ooo.. My line suddenly went off around past6 dis evening jus like dat... I have tried d SIM on other fones, same thing. I did a SIM swap sometime last month. How can a SIM jus suddenly go off like dat? It looks like Ur ppl Now intentionally sell fake and substandard sim cards. I'll have to wait till tomoro to go for a SIM swap all over again meaning I can't take calls or msgs as dat is my main line... I jus hope by then I won't notice any thing fraudulent

Hello JideSM, please take a look into why N50 is being deducted at regular intervals for Facebook on this line: 08137518758

All attempts to unsubscribe from it have been abortive. These deductions are a pain in the neck. It should be stopped please.
In fact, please stop all subscriptions on the line

I'm counting on you to do the needful.
Thank you

Erudite01:
I couldn't send the number through your email, it wasn't connected this is the affected line check my signature

I've sent you an email message, please reply

Hello jidesm, I recently did mtn 1.5gb to browse on phone, after about two days, the SIM has no service to browse, call or send message.
What could be the problem, because I use the SIM for bank transaction.

Epignosis19:
Hi, please i need the list of MTN walk in centres in VI or Oworo. I went to the one at Adeola Odeku today to be told that they are on strike.
How can i do a sim retrieval?

HiEpignosis19, please find the MTN Walk-in centres below as requested:

1. 1267 Adeola Odeku, Victoria Island, Lagos
2. 27 Sanusi Fafunwa Street V\i
3. 16 Saka Tinubu street, Victoria Island, Lagos
4. Mega Plaza Building, 14 Idowu Martins, Victoria Island
5. Silver bird galleria , Ahmadu bello way , VI, Lagos
6. 2, Adisa Akintoye Street, Opposite Sweet Sensation, Behind Tipper Garage, Ketu, Lagos
7. 9, William Street Gbagada, Lagos

In addition, in order to retrieve your line.

Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

Kindly note that Valid Means of Identification for welcome back include:
1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

Nbote:


Oga JideSM, ur ppl have done it again ooo.. My line suddenly went off around past6 dis evening jus like dat... I have tried d SIM on other fones, same thing. I did a SIM swap sometime last month. How can a SIM jus suddenly go off like dat? It looks like Ur ppl Now intentionally sell fake and substandard sim cards. I'll have to wait till tomoro to go for a SIM swap all over again meaning I can't take calls or msgs as dat is my main line... I jus hope by then I won't notice any thing fraudulent

Hi Nbote, so sorry for the inconvenience you may have experienced regarding your sim. Please send the affected mobile number via E-mail message to enable me look into it. Regards

fyinka47:
Hello jidesm, I recently did mtn 1.5gb to browse on phone, after about two days, the SIM has no service to browse, call or send message.
What could be the problem, because I use the SIM for bank transaction.

Hi fyinka47, i'm truly sorry that this happened. Kindly send the affected mobile number via E-mail message to enable me assist. Regards

JideSM:


Hi fyinka47, i'm truly sorry that this happened. Kindly send the affected mobile number via E-mail message to enable me assist. Regards

I have send you the number to your email address.

maidstone:
Hello JideSM, please take a look into why N50 is being deducted at regular intervals for Facebook on this line: 08137518758

All attempts to unsubscribe from it have been abortive. These deductions are a pain in the neck. It should be stopped please.
In fact, please stop all subscriptions on the line

I'm counting on you to do the needful.
Thank you

Hi maidstone, i sincerely apologize for the inconvenience . Please be informed that your request has been completed. Regards

fyinka47:


I have send you the number to your email address.

I've replied, please check and revert

hello JideSM, I sent an SMS around 8:00am on Thurs 12th July 2018 and was charged #35 for a single paged message sent to a Nigerian number. I've called cc for immediate refund like 4 times without getting my refund till today. I need my refund ASAP pls.

Pls, I just got a new MTN Sin and tried setting up a PIN for credit share and transfer but could not.
I tried using : *0000*newpin*newpin#but to no avail. Help me out. Thanks

.

[JideSM

Pls, I just got a new MTN Sin and tried setting up a PIN for credit share and transfer but could not.
I tried using : *0000*newpin*newpin#but to no avail. Help me out. Thanks

JideSM:


I've sent you an email message, please reply

Sorry for replying late but i have sent the number through your mail

tjosh007:
hello JideSM, I sent an SMS around 8:00am on Thurs 12th July 2018 and was charged #35 for a single paged message sent to a Nigerian number. I've called cc for immediate refund like 4 times without getting my refund till today. I need my refund ASAP pls. my number is 08065782388

JideSM even me i experience such i sent a single message to a single line and my account was deducted 4times of 4,4,4,4Naira, please can you help me stop this its annoying the affected line is the one i sent to your mail.

tjosh007:
hello JideSM, I sent an SMS around 8:00am on Thurs 12th July 2018 and was charged #35 for a single paged message sent to a Nigerian number. I've called cc for immediate refund like 4 times without getting my refund till today. I need my refund ASAP pls. my number is 08065782388

Hi tjosh007, so sorry for the inconvenience you may have experienced. Kindly note that your request has been completed. Regards

Mucokey:
Pls, I just got a new MTN Sin and tried setting up a PIN for credit share and transfer but could not.
I tried using : *0000*newpin*newpin#but to no avail. Help me out. Thanks

Hi Mucokey, You can change your PIN at any time by sending an SMS with default PIN New PIN New PIN to 777. For example, send an SMS with '0000 1234 1234' to 777. You can also change your PIN by dialing *600*default PIN*New PIN* New PIN# on your phone and then click on send/press ok. For example, dial *600*0000*1234*1234# and then send/ok.

JideSM:



Hi tjosh007, so sorry for the inconvenience you may have experienced. Kindly note that your request has been completed. Regards

Tnx. Just got refunded.

tjosh007:
Tnx. Just got refunded.

just sent a 2 paged msg again right now and I was billed #35 twice pls what's going on...I don't like this o. JideSM pls help out

tjosh007:
just sent a 2 paged msg again right now and I was billed #35 twice pls what's going on...I don't like this o. JideSM pls help out

Kindly send the recipient's mobile number via E-mail message to enable me run a check. Regards

JideSM:


Kindly send the recipient's mobile number via E-mail message to enable me run a check. Regards

I think I I have figured what d problem is. My phone has a problem (virus most likely), it converts all numbers from this format +2348033335555 to +8033335555; it removes all country codes...making it seem like an international number although d right recipient actually receives d message in Nigeria. I have restored my phone and I think d problem has been corrected, I hope I can get a refund of d excess charge. Tnx for ur help thus far.

JideSM pls respond to my plea.

JideSM:

Oga JideSM, Ayam here again ooo... One of my customer is having issues with their internet connection. Only whatsapp seems to b connecting on their device despite having more than 3gb on d line...

JideSM, please I tried to recharge 200 naira from my bank account, I mistakenly added 1 to my mobile number making 12 digits, my account was debited but didn't get the recharged amount. Any Solution?

tjosh007:
JideSM pls respond to my plea.

You will be contacted shortly. Regards

Nbote:


Oga JideSM, Ayam here again ooo... One of my customer is having issues with their internet connection. Only whatsapp seems to b connecting on their device despite having more than 3gb on d line...

Hi Nbote, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me look into it. Regards

honey001:
JideSM, please I tried to recharge 200 naira from my bank account, I mistakenly added 1 to my mobile number making 12 digits, my account was debited but didn't get the recharged amount. Any Solution?

Hi honey001, i sincerely apologize for the inconvenience. Kindly send your mobile number, wrong mobile number and transaction date via Email message to enable me assist. Regards

JideSM:


Hi Nbote, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me look into it. Regards

Dat one has been resolved, But for hours now I can't buy or allocate data and customers have been waiting... 08064318421

JideSM:


Hi honey001, i sincerely apologize for the inconvenience. Kindly send your mobile number, wrong mobile number and transaction date via Email message to enable me assist. Regards

Please, kindly give me the Email Address to send the message to?