hello, why is the MTN #25 night subscription not used in browsing again.. even to download. seems it's for social networks only.

honey001:


Please, kindly give me the Email Address to send the message to?

Hi honey001, i've sent you an Email-message. Please reply

hopebacy:
hello, why is the MTN #25 night subscription not used in browsing again.. even to download. seems it's for social networks only.

Hi hopebacy, so sorry for the inconvenience you may have experienced. Kindly send your mobile number and device type via E-mail message to enable me assist. Regards

Nbote:


Dat one has been resolved, But for hours now I can't buy or allocate data and customers have been waiting... 08064318421

Hi Nbote, i sincerely apologize for the inconvenience. Kindly confirm the error message you received. Regards

JideSM:

Hi honey001, i've sent you an Email-message. Please reply

Message replied.

Hi Jide, I am also about to request for a SIM Swap by proxy as I lost my phone a couple of weeks ago and currently not in the country.
Do the proxy need to do the physical visit before sending the documents to the email address?

JideSM:


Hi Caracta, i sincerely apologize for the inconvenience you may have experienced. kindly send a mail stating the detailed requirements below to mtncustomercare3@mtn.com for assistance

• Probable date of return
• Your Line's year of activation
• Tariff plan (MTN BetaTalk, XtraValue, IPulse, etc.)
• Last amount recharged
• The PUK code of the line
• Correct details of your SIM registration (Your full name, address and date of birth)
• Six (6) frequently dialed phone numbers
• Proxy physical visit to the office and proxy’s data duly captured (live picture and demographics)
• Your proxy would do a sworn affidavit here in Nigeria with his/her passport photograph affixed, stating that the line owner is authorizing the proxy to perform the SIM registration and SIM swap on his behalf.- Scan and send to you, which you would in turn sign, scan and send to us
• Letter of authorization duly signed by the line owner (Signature on ID should match signature on letter)
• Proxy's phone number
• Approved identification card (International Passport Data Page, Driver's License, Permanent Voter's Card, or National ID Card) of proxy
• Your International passport data and visa page
• Your current address (full description)

JideSM:


Hi hopebacy, so sorry for the inconvenience you may have experienced. Kindly send your mobile number and device type via E-mail message to enable me assist. Regards

hello, Tha KS for ur services here..
Please is the mtn Double data plan with *131*1# still working, if so please check if am eligible thanks..
08105968079

krattoss:
hello, Tha KS for ur services here..
Please is the mtn Double data plan with *131*1# still working, if so please check if am eligible thanks..
08105968079

Y'ello, please note that Double Data offer is a device bonus offer. You get this from eligible Smartphones. The offer is not active on your line as we chat. However, the offer is still available. Thank you.

pls sir can you list all the Mtn walk in centers in lagos, i want to retrieve my mtn line

dammy238:
pls sir can you list all the Mtn walk in centers in lagos, i want to retrieve my mtn line

Hi dammy238, you can visit this link for details of all MTN Walk-in centres : https://mtnonline.com/stores

PRD:
Hi Jide, I am also about to request for a SIM Swap by proxy as I lost my phone a couple of weeks ago and currently not in the country.
Do the proxy need to do the physical visit before sending the documents to the email address?

Hi PRD, you would have to send all requirements to the MTN customer care email address. Once you meet the requirements, your proxy will be contacted to visit the MTN Walk-in centre for the sim swap. Regards

Redmi 5plus for sale with free 9H Tempered glass Call or WhatsApp 08023102985

Why is it that your 180 customer call line a disaster? No prompt to connect to customer care? Why can't I use reg to add a MTN number to share my data?
"Sorry, the SMS instruction you entered is incorrect." is what I always get?

I subscribed for instagram monthly goody bag, I have not been able to use It. Please help. I don't have your email address to send you my number.

Please,I can't remember my share and sell pin, I tried sending yes to 556. I haven't gotten a response over five hours ago. How do I get a new pin please. Thanks.

Well done brother @jideSM . I subscribed for mtn whatsaap #25 . and I have done the full subscription afterwards but they keep deducting #25. I sent Stopwaw to 131 as read on google and got a response that i do not have auto-renewal active for WHATSAPP WEEKLY , so why are they deducting automatically. My number 09030571799

princedoz:
Why is it that your 180 customer call line a disaster? No prompt to connect to customer care? Why can't I use reg to add a MTN number to share my data?
"Sorry, the SMS instruction you entered is incorrect." is what I always get?

Hi princedoz, so sorry for the inconvenience. I would like to know the steps you followed when adding the number. Regards

toluh:
I subscribed for instagram monthly goody bag, I have not been able to use It. Please help. I don't have your email address to send you my number.

Hi toluh, i sincerely apologize for the inconvenience. Kindly send your mobile number via Email-message to enable me assist. To do that, click on my profile (JideSM) then select "Send an Email message to JideSM"

toluh:
Please,I can't remember my share and sell pin, I tried sending yes to 556. I haven't gotten a response over five hours ago. How do I get a new pin please. Thanks.

Hi toluh, i'm truly sorry for the inconvenience. The short code for MTN Share and Sell is 777 and NOT 556 as you stated. Kindly send your mobile number via Email-message to enable me assist. To do that, click on my profile (JideSM) then select "Send an Email message to JideSM"

Bearings:
Well done brother @jideSM . I subscribed for mtn whatsaap #25 . and I have done the full subscription afterwards but they keep deducting #25. I sent Stopwaw to 131 as read on google and got a response that i do not have auto-renewal active for WHATSAPP WEEKLY , so why are they deducting automatically. My number 09030571799

Hi Bearings, apologies for the inconvenience. Kindly note that the auto-renewal has now been deactivated as requested. Regards

JideSM:


Hi Bearings, apologies for the inconvenience. Kindly note that the auto-renewal has now been deactivated as requested. Regards

Thanks. Same applies to my friend too, 08060819826. She just told me

Please I want join the MTN CUG , but I don't know how. I can u please enlighten me

JideSM:


Hi princedoz, so sorry for the inconvenience. I would like to know the steps you followed when adding the number. Regards

REG to 131

JideSM:


Hi Bearings, apologies for the inconvenience. Kindly note that the auto-renewal has now been deactivated as requested. Regards

Thanks. Same applies to my friend too, 08060819826. She just told me

Please look into MTN SME data.. I have not been able to share data since yesterday... 08103804980.. thanks

Pls give me an e-mail to send message

ztar:
Please look into MTN SME data.. I have not been able to share data since yesterday... 08103804980.. thanks

We are very sorry about this. This issue has been resolved. Please retry and provide feedback. Thank you.

dammy238:
Pls give me an e-mail to send message

Please provide the summary of the content of the mail you wish to send for right information.

JideSM you haven't solved my browsing problem i told you i can't browse with my MTN Sim using my main account balance and up till now the problem is on

Erudite01:
JideSM you haven't solved my browsing problem i told you i can't browse with my MTN Sim using my main account balance and up till now the problem is on

Please confirm 07035275*** as the affected phone number. Have you dialed *131*200#on the line? Opt-in for a Pay As You Go browsing by dialing *131*200# to continue browsing from your airtime @N3/MB. Thank you.

JideSM:


Please confirm 07035275*** as the affected phone number. Have you dialed *131*200#on the line? Opt-in for a Pay As You Go browsing by dialing *131*200# to continue browsing from your airtime @N3/MB. Thank you.

Hahaha
(1) *131*200# i have dialed that
(2) send RESET to 131 done that
(3) dial *131*200# and reboot phone done that
(4) Changed phone from symbian to android and from android to symbian done that
(5) Called customer care (1,000 time)
Finally its end up we will send the affected line to our technical team. For the past 8 months my line is still sending to the technical team of MTN.
Please is my line unique, anyway i know you will end the same way *in your voice* "I will send the line to the technical team give them 24hrs thank you"

JideSM Look at the things i have done below to enable my MTN sim browse using main account balance:
(1) *131*200# have done that
(2) RESET to 131 have done that
(3) Dial *131*200# and reboot phone have done that
(4) Change phone from symbian to android and android to symbian done that.
(5) Called customer care (1,000 times)
Finally the customer care have sent my line to the technical since the past 8months and still yet no avail to making my sim browse with the main account balance
Please is my line/number unique anyway i know it will end like this *in your voice* "I will send your line to the technical team, gIve them 24hrs Thank you"