Liverpoolfc:
I was robbed and my phones stolen. I went to retrieve my line only to be told the line is not mine and that the name and reg showed another person. I bought the line with my money, I have used this line since 2012. The line was stolen on Friday night. What should I do?

Y`ello, I am sorry about the lost SIM. Kindly confirm if you registered the SIM yourself or you bought the line already registered? Also provide a number you can be contacted with.

MrsNaira:
I have 242mb plus 75mb bonus on my line but MTN has been deducting my airtime since yesterday over 200naira.
I have dialed *131*200# for data suspension even though I have never used the service.
When I call 180 it's in another language that I can't understand.
Please I desperately need help to start browsing with my data again.
Thank you.

Hello, I apologize for this experience. Kindly send your phone number through private message for checks.

Whistleblower2:
JideSM can I transfer airtime on xtravalue?

Hello Whistleblower, you can perform share and sell transaction on Xtravalue tariff plan. Ensure you have the share and sell PIN and use link below to for more information on how you can perform share and sell. https://mtnonline.com/products-services/value-added-services/share-and-sell

itzeminent:
How can I transfer data on MTN pls

Hello, Kindly note that you can share or transfer data using the SME Data Share service. Simply dial *460# to migrate to MTN Bizplus, buy SME data bundle, add beneficiaries and start sharing.

Erudite01:
For the pass one week i will be contacted shortly.

Please do something about the issue i can't browse using my account balance and you know it is not easy to be subscribing for midnight bundle almost everyday just because of little things to check out

Hello, I am sorry for the delayed response. Kindly assist with the number via email message so as to contact you.

Hi JideSm

So i bought my sim already registered. Now I want to change the ownership to my name, what should I do?

JideSM:


Y`ello, I am sorry about the lost SIM. Kindly confirm if you registered the SIM yourself or you bought the line already registered? Also provide a number you can be contacted with.

during that registration period, that line never really gave me registration problem. I started using that line before NCC brought registration policy. I guess the person who did the registration for me submited the no with another data.

JideSM:


Hello, I am sorry for the delayed response. Kindly assist with the number via email message so as to contact you.

o7035275269

JideSM:


Y`ello, I am sorry about the lost SIM. Kindly confirm if you registered the SIM yourself or you bought the line already registered? Also provide a number you can be contacted with.

hello dear.. Please this recent mtn mpulse plan. Please explain more on it..

Can the data caps be used to access every other websites?

And why am I getting invalid parameter whenever I want to subscribe?

JideSM ,

Has MTN stopped the welcome back offer already or is it a scam to get people to start using your sh*t network again?

I recharged on a Sim I haven't used for more than 7months but I wasn't given any bonus.

Well,the sim card is back on another indefinite suspension.

Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you sir

I want to know why MTN increased the prices of their SME Data. Is it to inflict their customers? Or to deny some of us that live on it of our daily bread? Or in order to lose more customers due to unaffordable data prices? I guess your increase in data price had been the major blow suffered this year.

How do i send data to another mtn user?

Hello Uncle Jide, welldone for the job
well done here. To my point, please my
line 08061506333, Is requesting for It's
PUK, and have misplaced my Sim pack for
long, kindly help me to retrieve the PUK
SIR, 08061506333. God bless you

ZenithDan:

Hello Uncle Jide, welldone for the job
well done here. To my point, please my
line 08061506333, Is requesting for It's
PUK, and have misplaced my Sim pack for
long, kindly help me to retrieve the PUK
SIR, 08061506333. God bless you

Download MTN app. Login with the OTP that will be sent to the number. After, check your profile for the PUK.

funkyjms:


Download MTN app. Login with the OTP that will be sent to the number. After, check your profile for the PUK.

Thanks, but how can I get the otp while I have no access into the phone, no puk to login

ZenithDan:


Thanks, but how can I get the otp while I have no access into the phone, no puk to login

Thought you said you misplaced the SIM pack and not the phone line?
If you misplace the line, you have to do SIM retrieval.

Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?

A lil help here please, is there anyway to trace a private number that keeps threatening my joy and peace? Even if it means getting a police report I'm willing to coz this person wants to ruin my life!
Please I need help, it been going on since last year and I'm willing to do anything to get the idiot arrested.
Cc JideSM

Y'ello Ivan, we are sorry for the inconvenience. Depending on your device type, you can download some applications that will reveal some details for your use. You can as well file a report with the police on this. They will help. Should there be a need for further assistance, we will be glad to help.

Ivanmykel:
A lil help here please, is there anyway to trace a private number that keeps threatening my joy and peace? Even if it means getting a police report I'm willing to coz this person wants to ruin my life!
Please I need help, it been going on since last year and I'm willing to do anything to get the idiot arrested.
Cc JideSM

Y'ello, thank you for contacting us. Please note that Affidavit is simply a narration of a true story by its maker. It is expected to capture the purpose it is intended to serve or correct. Simply get one that will capture the purpose stated below for our acceptance.

Horduncee:
Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?

JideSM:
Y'ello Ivan, we are sorry for the inconvenience. Depending on your device type, you can download some applications that will reveal some details for your use. You can as well file a report with the police on this. They will help. Should there be a need for further assistance, we will be glad to help.

Thanks for replying, Truecaller is not helping as people claimed and I will be glad if there are other apps you can recommend. I want to exhaust other easier and less stressful options before filing a case with the police, that would be my last resort.

I used to receive 4g on my tecno cx but now it doesn't show only 3g. What should I do.

Good day, please how do I activate my voice mail??
The normal route ain't working

Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you

Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you

JideSM:


Hello, I apologize for this experience. Kindly send your phone number through private message for checks.

when i browse mtn bills me from my call bonuses

Erudite01:
For the pass one week i will be contacted shortly.

Please do something about the issue i can't browse using my account balance and you know it is not easy to be subscribing for midnight bundle almost everyday just because of little things to check out

Hi Erudite01, as discussed kindly activate any of our data bundle plans. See link : https://mtnonline.com/data-plan

dyydxx:
Hi JideSm

So i bought my sim already registered. Now I want to change the ownership to my name, what should I do?

Hi dyydxx, please visit the nearest MTN walk-in centre for assistance. Regards

krattoss:
hello dear.. Please this recent mtn mpulse plan. Please explain more on it..

Can the data caps be used to access every other websites?

And why am I getting invalid parameter whenever I want to subscribe?

08105968079.

Hi krattoss, no please. You can only access the contents on the mpulse website. In addition, the mobile number you provided is currently on PULSE and NOT MPULSE. Simply dial *344*1# or send mpulse to 131 to migrate to MPULSE. Regards

CeeteeBoii:
JideSM ,

Has MTN stopped the welcome back offer already or is it a scam to get people to start using your sh*t network again?

I recharged on a Sim I haven't used for more than 7months but I wasn't given any bonus.

Well,the sim card is back on another indefinite suspension.

Hi CeeteeBoii, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me assist. Regards

ZenithDan:
Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you sir

Hi ZenithDan, i apologize for the inconvenience. Kindly send an alternative mobile number i can reach you for assistance. Regards