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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (584986 Views)
MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)
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Re: MTN Customer Care Thread by JideSM: 12:19pm On Aug 29, 2018 |
Cutiekatty: Hi Cutiekatty, please visit https://mtnbusiness.com.ng/sme/datashare/faqs for details on MTN SME Data Share |
Re: MTN Customer Care Thread by JideSM: 12:28pm On Aug 29, 2018 |
Horduncee: Hi Horduncee, Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include: 1. A Welcome Back Form (to be filled in the office) 2. SIM certificate (PUK Number) 3. Three (3) frequently-dialed numbers 4. Valid means of Identification 5. Correct SIM registration details Kindly note that Valid Means of Identification for welcome back include: 1. International Passport 2. Valid National Driver’s License 3. National Voters Card 4. National Identity Card 5. NIMC Slip 6. Police and Military Identity Card 7. Valid Student Identity Card 8. Sworn Affidavit |
Re: MTN Customer Care Thread by JideSM: 1:33pm On Aug 29, 2018 |
Naruto2: Hi Naruto2, so sorry for the inconvenience. Please provide your mobile number via E-mail message for checks. Regards |
Re: MTN Customer Care Thread by JideSM: 1:37pm On Aug 29, 2018 |
vitmax: Hi vitmax, the service is no longer available. Regards |
Re: MTN Customer Care Thread by ddjay: 2:26pm On Aug 29, 2018 |
hi,this problem is strange, when i browse, mtn usually bill me from my call bonus,then when the call bonus finishes, then billing continues from data Bundle |
Re: MTN Customer Care Thread by JideSM: 3:09pm On Aug 29, 2018 |
ddjay: Hi ddjay, Bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first from bonus airtime. Please send your mobile number via E-mail message if you need more clarification. |
Re: MTN Customer Care Thread by Naruto2(m): 9:51am On Aug 30, 2018 |
JideSM:Sorry which email |
Re: MTN Customer Care Thread by vitmax(m): 8:30pm On Aug 30, 2018 |
JideSM:Thanks |
Re: MTN Customer Care Thread by JideSM: 10:55am On Aug 31, 2018 |
Naruto2: Just click on my profile then select Send E-Mail Message To JideSM |
Re: MTN Customer Care Thread by Naruto2(m): 2:44pm On Aug 31, 2018 |
JideSM:Done that |
Re: MTN Customer Care Thread by kilogan: 3:07am On Sep 01, 2018 |
Happy New Month to all in the House!! Pls Mr. Jide I need you to come to my rescue my man line has DND provisioned on it and it blocking all my third-party SMS I have tried deactivating it severally but to no avail o, as I can't access bulk sms anymore pls what can I do now?, And is it possible to help me out in getting some of the hanging message as there is a particular important message that was sent to the line yesterday which is still less than 24hrs through bulk sms I need you to help me access it. Thank you. |
Re: MTN Customer Care Thread by JideSM: 10:12am On Sep 04, 2018 |
kilogan: Hi kilogan, happy new month to you too. Have you tried sending ALLOW to 2442 to deactivate the DND service? if yes, i'll appreciate if you can send me your mobile number via the E-mail message to enable me look into this. Regards |
Re: MTN Customer Care Thread by breadtom: 6:35pm On Sep 04, 2018 |
Hello jide, I noticed that my data don't last more than a week anytime I subscribed. I have been quiet for sometime ,but this has gotten to the level that I can no longer absolve and that's the reason why i am here to lodge my complaint.Kindly look into this and remember I have been your loyal customer for the past 13yrs . |
Re: MTN Customer Care Thread by salegella: 6:57am On Sep 05, 2018 |
Hello @jideSM, I tried to recharge my line through VTU. in the process I recharged a wrong number instead of my number. Is there anything you can do about it? Please help! |
Re: MTN Customer Care Thread by Naruto2(m): 1:59pm On Sep 05, 2018 |
Hi, Jide I have been sending you emails but no reply.. |
Re: MTN Customer Care Thread by Whistleblower2: 8:25pm On Sep 05, 2018 |
JideSM: What is the validity period for MTN VTU BONUS? |
Re: MTN Customer Care Thread by JideSM: 2:32pm On Sep 06, 2018 |
breadtom: Hi breadtom, so sorry for the inconvenience. Kindly provide your mobile number and device type via the E-mail message to enable me assist. Regards |
Re: MTN Customer Care Thread by JideSM: 2:40pm On Sep 06, 2018 |
salegella: Hi salegella, apologies for the inconvenience. Kindly send your mobile number, wrong number, amount and reference ID via E-mail message to enable look into it. Regards |
Re: MTN Customer Care Thread by JideSM: 2:57pm On Sep 06, 2018 |
Whistleblower2: Hi Whistleblower2, the bonus is no longer applicable. Regards |
Re: MTN Customer Care Thread by JideSM: 3:10pm On Sep 06, 2018 |
Naruto2: Hi Naruto2, please check your email. |
Re: MTN Customer Care Thread by Naruto2(m): 9:52pm On Sep 06, 2018 |
JideSM:Thanks so much |
Re: MTN Customer Care Thread by Benirose: 8:52am On Sep 07, 2018 |
Hello, I used MyMtnApp to transfer #5,000 airtime on Wednesday 29th 2018. It wasn't successful, the airtime was deducted and has not been refunded since then. I have also made several calls but the agents seem clueless. Can you please look into this? |
Re: MTN Customer Care Thread by unique545(m): 11:44am On Sep 07, 2018 |
please can one re-register an already registered SIM if a wrong detail is used in d first registration |
Re: MTN Customer Care Thread by geegee13: 11:26pm On Sep 09, 2018 |
Hello Jide, I subscribed for one week data plan on my pulse line and 1000 naira was deducted from my credit balance but the data has not reflected on my data balance. Its been over 24hrs already ànd the 1000naira credit hasn't been returned nor the data credited. Kindly assist. Thanks. |
Re: MTN Customer Care Thread by Marvel1206: 8:07am On Sep 10, 2018 |
Hi JideSM I subscribed to mtn weekly plan with *131*105# and 1000 naira was deducted from my account whereas I wasn't credited with the mb. |
Re: MTN Customer Care Thread by Whistleblower2: 10:53am On Sep 10, 2018 |
JideSM: Some Sims are still getting it |
Re: MTN Customer Care Thread by Benirose: 11:04am On Sep 11, 2018 |
Hello Jide Please why are you not replying enquiries? I can see that you've been online today. |
Re: MTN Customer Care Thread by JideSM: 12:59pm On Sep 11, 2018 |
Benirose: Hi Benirose, so sorry for the inconvenience. Please send your mobile number via email message to enable me look into this. Regards |
Re: MTN Customer Care Thread by JideSM: 1:06pm On Sep 11, 2018 |
unique545: Hi unique545, yes please. Kindly visit the nearest MTN Walk-in centre for assistance. Regards |
Re: MTN Customer Care Thread by alex110(m): 1:07pm On Sep 11, 2018 |
Can L.G.A identification certificate be used in doing welcome back |
Re: MTN Customer Care Thread by JideSM: 1:09pm On Sep 11, 2018 |
geegee13: Hi geegee13, apologies for the inconvenience you may have experienced. Kindly send your mobile number via E-mail message for checks. Regards |
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