Marvel1206:
Hi JideSM

I subscribed to mtn weekly plan with *131*105# and 1000 naira was deducted from my account whereas I wasn't credited with the mb.

08103949377 is the number

Hi Marvel1206, so sorry for the inconvenience. The issue has been resolved. Please dial *131*4# to check your data balance. Regards

alex110:
Can L.G.A identification certificate be used in doing welcome back

Hi alex110, Kindly note that Valid Means of Identification for welcome back include ONLY:

1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

Thanks jide. I just dailed *131*4#. I have been credited with the data.

JideSM:


Hi geegee13, apologies for the inconvenience you may have experienced. Kindly send your mobile number via E-mail message for checks. Regards

Sent an email. Please accept the request so that I can send the details

JideSM:


Hi Benirose, so sorry for the inconvenience. Please send your mobile number via email message to enable me look into this. Regards

Hello,

Please I haven't gotten any feedback since sending my details.

Hello. Please is it just me, all these people that we send money to and is been loaded, am I the only that thinks the data finishes too soon

JideSM:


Hi salegella, apologies for the inconvenience. Kindly send your mobile number, wrong number, amount and reference ID via E-mail message to enable look into it. Regards

Hello jideSM, I have been trying to reach you through email for couple of days but I couldn't. I now decided to post the derails here as stated below:
My Mobile number: 08147824723
The Wrong number: 0814 783 4723
Amount transfered to the wrong number: N650
Reference ID: 145780992

JideSM

Yello Hide

I subscribed to the MTN pulse 1gb 500naira plan. I then later got a bonus mb that will expire after 24hrs. But when I browse, itz still deducting from my sub not the bonus. How do I rectify this issue

Benirose:
Hello,

Please I haven't gotten any feedback since sending my details.

Hi Benirose, the issue is currently receiving attention. You will be contacted once its resolved. Kindly be patient. Apologies.

Kanurii:
JideSM

Yello Hide

I subscribed to the MTN pulse 1gb 500naira plan. I then later got a bonus mb that will expire after 24hrs. But when I browse, itz still deducting from my sub not the bonus. How do I rectify this issue

Hello Kanurii, thank you for your post. Kindly forward your phone number through E-mail message for checks.

hello Jide, my download speed never exceeds 40kb/s. it's really frustrating. what can I do? number is 09034308464. I have valid mtn data.

salegella:

Hello jideSM, I have been trying to reach you through email for couple of days but I couldn't. I now decided to post the derails here as stated below:
My Mobile number: 08147824723
The Wrong number: 0814 783 4723
Amount transfered to the wrong number: N650
Reference ID: 145780992

Hi salegella, I tried calling your line, it was switched off. Kindly provide the date you made the recharge and what mode did you use for the recharge? Bank mobile App, USSD code or *904# code.

JideSM:


Hi salegella, I tried calling your line, it was switched off. Kindly provide the date you made the recharge and what mode did you use for the recharge? Bank mobile App, USSD code or *904# code.

Greetings @jideSM,
The recharge was made on September 3rd and USSD code of *919# for UBA Bank was used.

Good evening, please I migrated to mpulse,I subscribed but I can't use the mb to browse,I have been trying to browse since morning but it is not going through..... please what is the solution to it?@jideSM

hello jideSM please my number was deactivated i can't make calls nor send messages Please can you help me to reactivate my number 08064809785 THANKS

Starkid3010:
hello jideSM
please my number was deactivated i can't make calls nor send messages
Please can you help me to reactivate
my number 08064809785
THANKS

I am sorry about this experience. This has been reported to our support team for resolution. I will provide feedback as soon as possible. `JideSM

JideSM:


I am sorry about this experience. This has been reported to our support team for resolution. I will provide feedback as soon as possible. `JideSM

thanks very much I really appreciate
kindly do it sir

Phayteprecious1:
Good evening, please I migrated to mpulse,I subscribed but I can't use the mb to browse,I have been trying to browse since morning but it is not going through..... please what is the solution to it?@jideSM

Y'ello, I am sorry that this is coming late. Please note that the data bundle plans designed for mPulse plan are to permit access to mPulse website ONLY. The plans are 350MB Weekly plan @ N50 and 1.2GB Monthly plan @ N150. `JideSM

salegella:

Greetings @jideSM,
The recharge was made on September 3rd and USSD code of *919# for UBA Bank was used.

I could confirm the successful recharge on the line as claimed. However, the airtime has been used by the recipient of the airtime. We regret any inconvenience from this. `JideSM

JideSM:


I am sorry about this experience. This has been reported to our support team for resolution. I will provide feedback as soon as possible. `JideSM

sir , I still have 1512.00# on it. please can I transfer it to my second sim

JideSM:


I could confirm the successful recharge on the line as claimed. However, the airtime has been used by the recipient of the airtime. We regret any inconvenience from this. `JideSM

OK, its alright. thank you very much for your efforts and concerns.

JideSM:


I could confirm the successful recharge on the line as claimed. However, the airtime has been used by the recipient of the airtime. We regret any inconvenience from this. `JideSM

hi, please am having an issue here, I did a data subscription on my mtn line yesterday and up till this moment it won't still browse, it works on other phones and other sims works on my phone. Your online colleagues couldn't help either, all the processes I was given still didn't work. How do I go about this please. Thanks

JideSM:


Y'ello, I am sorry that this is coming late. Please note that the data bundle plans designed for mPulse plan are to permit access to mPulse website ONLY. The plans are 350MB Weekly plan @ N50 and 1.2GB Monthly plan @ N150. `JideSM

Please what re the mpulse website I can access to?

JideSM plz tell me about Mpulse

Hi JideSM

I subscribed to mtn monthly 2gb plan using *131#, then followed instructions, as usual to purchase the data and 2000 naira was deducted from my account whereas I wasn't credited with the mb. This happened yesterday 3:35pm,till now, I have not been credits with Mb.

080########### is the number. It is a postpaid sim.

Pls help.

symbianDON:
hello Jide, my download speed never exceeds 40kb/s. it's really frustrating. what can I do? number is 09034308464. I have valid mtn data.

Hi symbianDON, please confirm your device type to enable me assist. Regards

Bearings:
Hello. Please is it just me, all these people that we send money to and is been loaded, am I the only that thinks the data finishes too soon

Hi Bearings, you can activate data plan yourself by dialing *131# then follow the prompt. Regards

Phayteprecious1:

Please what re the mpulse website I can access to?

Here is the mPulse website - https://mpulse.mtnonline.com/

Starkid3010:
sir , I still have 1512.00# on it. please can I transfer it to my second sim

Hi Starkid3010, Please visit the nearest MTN Walk-in centre to update your sim registration details in order to make the line active. Regards

softy:
Hi JideSM

I subscribed to mtn monthly 2gb plan using *131#, then followed instructions, as usual to purchase the data and 2000 naira was deducted from my account whereas I wasn't credited with the mb. This happened yesterday 3:35pm,till now, I have not been credited with Mb.

080######### is the number. It is a postpaid sim.

Pls help.

Jide, pls ur attention is needed on the complaint sir.

Rakiticbarca:
hi, please am having an issue here, I did a data subscription on my mtn line yesterday and up till this moment it won't still browse, it works on other phones and other sims works on my phone. Your online colleagues couldn't help either, all the processes I was given still didn't work. How do I go about this please. Thanks

Hi Rakiticbarca, so sorry for the inconvenience. Kindly send your mobile number and device type via E-mail message to enable me run a check. Regards

Rick9:
JideSM plz tell me about Mpulse

Hi Rick9, please visit https://mpulse.mtnonline.com/ for details. Regards