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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (585619 Views)
MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)
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Re: MTN Customer Care Thread by JideSM: 1:16pm On Sep 11, 2018 |
Marvel1206: Hi Marvel1206, so sorry for the inconvenience. The issue has been resolved. Please dial *131*4# to check your data balance. Regards |
Re: MTN Customer Care Thread by JideSM: 1:18pm On Sep 11, 2018 |
alex110: Hi alex110, Kindly note that Valid Means of Identification for welcome back include ONLY: 1. International Passport 2. Valid National Driver’s License 3. National Voters Card 4. National Identity Card 5. NIMC Slip 6. Police and Military Identity Card 7. Valid Student Identity Card 8. Sworn Affidavit |
Re: MTN Customer Care Thread by geegee13: 1:59pm On Sep 11, 2018 |
Thanks jide. I just dailed *131*4#. I have been credited with the data. JideSM: |
Re: MTN Customer Care Thread by Benirose: 3:09pm On Sep 11, 2018 |
Sent an email. Please accept the request so that I can send the details JideSM: |
Re: MTN Customer Care Thread by Benirose: 7:09am On Sep 13, 2018 |
Hello, Please I haven't gotten any feedback since sending my details. |
Re: MTN Customer Care Thread by Bearings: 2:29pm On Sep 13, 2018 |
Hello. Please is it just me, all these people that we send money to and is been loaded, am I the only that thinks the data finishes too soon
|
Re: MTN Customer Care Thread by salegella: 4:47pm On Sep 13, 2018 |
JideSM:Hello jideSM, I have been trying to reach you through email for couple of days but I couldn't. I now decided to post the derails here as stated below: My Mobile number: 08147824723 The Wrong number: 0814 783 4723 Amount transfered to the wrong number: N650 Reference ID: 145780992 |
Re: MTN Customer Care Thread by Kanurii: 9:21pm On Sep 13, 2018 |
JideSM Yello Hide I subscribed to the MTN pulse 1gb 500naira plan. I then later got a bonus mb that will expire after 24hrs. But when I browse, itz still deducting from my sub not the bonus. How do I rectify this issue |
Re: MTN Customer Care Thread by JideSM: 9:17am On Sep 14, 2018 |
Benirose: Hi Benirose, the issue is currently receiving attention. You will be contacted once its resolved. Kindly be patient. Apologies. |
Re: MTN Customer Care Thread by JideSM: 9:24am On Sep 14, 2018 |
Kanurii: Hello Kanurii, thank you for your post. Kindly forward your phone number through E-mail message for checks. |
Re: MTN Customer Care Thread by symbianDON(m): 12:36pm On Sep 14, 2018 |
hello Jide, my download speed never exceeds 40kb/s. it's really frustrating. what can I do? number is 09034308464. I have valid mtn data. |
Re: MTN Customer Care Thread by JideSM: 2:48pm On Sep 14, 2018 |
salegella: Hi salegella, I tried calling your line, it was switched off. Kindly provide the date you made the recharge and what mode did you use for the recharge? Bank mobile App, USSD code or *904# code. |
Re: MTN Customer Care Thread by salegella: 8:37pm On Sep 14, 2018 |
JideSM:Greetings @jideSM, The recharge was made on September 3rd and USSD code of *919# for UBA Bank was used. |
Re: MTN Customer Care Thread by Phayteprecious1(f): 11:02pm On Sep 14, 2018 |
Good evening, please I migrated to mpulse,I subscribed but I can't use the mb to browse,I have been trying to browse since morning but it is not going through..... please what is the solution to it?@jideSM |
Re: MTN Customer Care Thread by Starkid3010(m): 12:04pm On Sep 16, 2018 |
hello jideSM
please my number was deactivated i can't make calls nor send messages
Please can you help me to reactivate
my number 08064809785
THANKS |
Re: MTN Customer Care Thread by JideSM: 12:12pm On Sep 17, 2018 |
Starkid3010: I am sorry about this experience. This has been reported to our support team for resolution. I will provide feedback as soon as possible. `JideSM |
Re: MTN Customer Care Thread by Starkid3010(m): 12:17pm On Sep 17, 2018 |
JideSM:thanks very much I really appreciate kindly do it sir |
Re: MTN Customer Care Thread by JideSM: 12:24pm On Sep 17, 2018 |
Phayteprecious1: Y'ello, I am sorry that this is coming late. Please note that the data bundle plans designed for mPulse plan are to permit access to mPulse website ONLY. The plans are 350MB Weekly plan @ N50 and 1.2GB Monthly plan @ N150. `JideSM |
Re: MTN Customer Care Thread by JideSM: 12:38pm On Sep 17, 2018 |
salegella: I could confirm the successful recharge on the line as claimed. However, the airtime has been used by the recipient of the airtime. We regret any inconvenience from this. `JideSM |
Re: MTN Customer Care Thread by Starkid3010(m): 1:38pm On Sep 17, 2018 |
JideSM:sir , I still have 1512.00# on it. please can I transfer it to my second sim |
Re: MTN Customer Care Thread by salegella: 1:38pm On Sep 17, 2018 |
JideSM:OK, its alright. thank you very much for your efforts and concerns. |
Re: MTN Customer Care Thread by Rakiticbarca: 5:15pm On Sep 17, 2018 |
JideSM:hi, please am having an issue here, I did a data subscription on my mtn line yesterday and up till this moment it won't still browse, it works on other phones and other sims works on my phone. Your online colleagues couldn't help either, all the processes I was given still didn't work. How do I go about this please. Thanks |
Re: MTN Customer Care Thread by Phayteprecious1(f): 3:57pm On Sep 18, 2018 |
JideSM:Please what re the mpulse website I can access to? |
Re: MTN Customer Care Thread by Rick9(m): 11:21pm On Sep 18, 2018 |
JideSM plz tell me about Mpulse |
Re: MTN Customer Care Thread by softy(m): 4:59am On Sep 20, 2018 |
Hi JideSM I subscribed to mtn monthly 2gb plan using *131#, then followed instructions, as usual to purchase the data and 2000 naira was deducted from my account whereas I wasn't credited with the mb. This happened yesterday 3:35pm,till now, I have not been credits with Mb. 080########### is the number. It is a postpaid sim. Pls help. |
Re: MTN Customer Care Thread by JideSM: 11:02am On Sep 20, 2018 |
symbianDON: Hi symbianDON, please confirm your device type to enable me assist. Regards |
Re: MTN Customer Care Thread by JideSM: 11:06am On Sep 20, 2018 |
Bearings: Hi Bearings, you can activate data plan yourself by dialing *131# then follow the prompt. Regards |
Re: MTN Customer Care Thread by JideSM: 11:16am On Sep 20, 2018 |
Phayteprecious1: Here is the mPulse website - https://mpulse.mtnonline.com/ |
Re: MTN Customer Care Thread by JideSM: 11:50am On Sep 20, 2018 |
Starkid3010: Hi Starkid3010, Please visit the nearest MTN Walk-in centre to update your sim registration details in order to make the line active. Regards |
Re: MTN Customer Care Thread by softy(m): 12:51pm On Sep 20, 2018 |
softy: Jide, pls ur attention is needed on the complaint sir. |
Re: MTN Customer Care Thread by JideSM: 12:52pm On Sep 20, 2018 |
Rakiticbarca: Hi Rakiticbarca, so sorry for the inconvenience. Kindly send your mobile number and device type via E-mail message to enable me run a check. Regards |
Re: MTN Customer Care Thread by JideSM: 12:55pm On Sep 20, 2018 |
Rick9: Hi Rick9, please visit https://mpulse.mtnonline.com/ for details. Regards |
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