softy:



Jide, pls ur attention is needed on the complaint sir.

Hi softy, apologies for the inconvenience. I've forwarded your reported issue to the support unit. I'll give you feedback once resolved. Regards

JideSM:


Hi softy, apologies for the inconvenience. I've forwarded your reported issue to the support unit. I'll give you feedback oince resolved. Regards

Thanks. Will be waiting..
My phone is Tecno W2 .

JideSM:


Hi symbianDON, please confirm your device type to enable me assist. Regards

Samsung galaxy series

Hello pls just discovered this thread via Google. Trying to password my mtn line ,but unfortunately for me got it blocked instead. And it is demanding for puk number. I lost my sim pack. Pls what to I do to solve this issue?.

Hi,

I have been trying to use share n sell service to transfer some airtime to my other MTN line but they keep telling me that Share n sell is not available for my plan.

Please what I can do.

JideSM:


Here is the mPulse website - https://mpulse.mtnonline.com/

Only this website?

JideSM:


Hi softy, apologies for the inconvenience. I've forwarded your reported issue to the support unit. I'll give you feedback once resolved. Regards

Jide Hi,

To be honest, u are doing great job here. Well done. My N2000 has been returned. I checked few minutes ago and saw it. Thank you. I appreciate u.

Can i do a sim replacement without the sim pack?? If Yes what do I need??

Hello JideSM...


I opened a Diamond yello account on my line. During the process of registering, my first name and last name was requested of me. Now I want to link my BVN to that account, my BVN bears 3 names. I was told to update my DYA details that without a third name, I won't be able to successfully link my BVN to it. What can I do?

Hi Jide,

My sim is a postpaid sim. It is always credited every month. On this same sim, there is a Prepaid Wallet which has N2900. But I am unable to make use of it

This N2900 is different from postpaid balance when check with *558#.

How can I use the credit in the Prepaid Wallet?

Thanking you in anticipation.

symbianDON:

Samsung galaxy series

Hi symbianDON, your line has been checked and can confirm that the profile is fine. Simply remove SIM from the phone and insert back after 2 minutes, OFF/ON the mobile network connection, change the network mode to 3G and try again. Internet is running already.

fanzine:
Hello pls just discovered this thread via Google. Trying to password my mtn line ,but unfortunately for me got it blocked instead. And it is demanding for puk number. I lost my sim pack. Pls what to I do to solve this issue?.

Hello fanzine, I am sorry about your blocked line. Kindly forward the affected number through E-mail for further assistance.

ManBeast:
Hi,

I have been trying to use share n sell service to transfer some airtime to my other MTN line but they keep telling me that Share n sell is not available for my plan.

Please what I can do.

Hi ManBeast, to perform share and sell on your line, simply migrate to MTN Pulse plan or Xtraspecial plan or xtravalue plan. Dial *123*2# to view list of the tariff plans, select your choice among the plans and migrate so as to be able to perform share and sell on your line.

softy:
Hi Jide,

My sim is a postpaid sim. It is always credited every month. On this same sim, there is a Prepaid Wallet which has N2900. But I am unable to make use of it

This N2900 is different from postpaid balance when check with *558#.

How can I use the credit in the Prepaid Wallet?

Thanking you in anticipation.

Hi Softy, you will be able to use the airtime on your main balance when you have exhausted your credit limit awarded to your line. The deductions automatically switches to the main account.

ejibaba:
Can i do a sim replacement without the sim pack?? If Yes what do I need??

Hello ejibade, you will be able to perform a welcome back on your line without the SIM pack. Simply visit the MTN office with a valid ID card, SIM registration details, 6 frequently dialed numbers, year of SIM activation, N100 for the welcome back SIM and you will be required to purchase airtime to aid in the activation of the SIM.

Phayteprecious1:

Only this website?

Hi, the mpulse data can be used on the site alone.

JideSM:


Hi ManBeast, to perform share and sell on your line, simply migrate to MTN Pulse plan or Xtraspecial plan or xtravalue plan. Dial *123*2# to view list of the tariff plans, select your choice among the plans and migrate so as to be able to perform share and sell on your line.

Thanks man,

I migrated to MTN pulse.

Peterjosh:
Hello JideSM...


I opened a Diamond yello account on my line. During the process of registering, my first name and last name was requested of me. Now I want to link my BVN to that account, my BVN bears 3 names. I was told to update my DYA details that without a third name, I won't be able to successfully link my BVN to it. What can I do?

Hi Peterjosh, you might need to provide your phone number through E-mail for checks on it.

JideSM:


Hi symbianDON, your line has been checked and can confirm that the profile is fine. Simply remove SIM from the phone and insert back after 2 minutes, OFF/ON the mobile network connection, change the network mode to 3G and try again. Internet is running already.

thanks very much. I appreciate your efforts.

Hi, please I need the MTN office address here in Akure, Ondo state and how much is retrieving SIM will cost

JideSM:


Hi Softy, you will be able to use the airtime on your main balance when you have exhausted your credit limit awarded to your line. The deductions automatically switches to the main account.

OK. Thanks.

JideSM:


Hi Peterjosh, you might need to provide your phone number through E-mail for checks on it.

please help me check whether my line is 4g enabled... 0907 966 9091

And how do I activate it

Hello JideSM,

How can I email you my contact?

cypher01:
Hi, please I need the MTN office address here in Akure, Ondo state and how much is retrieving SIM will cost

Hi cypher01, The welcome back sim costs N100. However, you will be required to purchase a specified amount of airtime which will be credited into your account. Also see image for MTN Walk-in centres in Ondo State

krattoss:
please help me check whether my line is 4g enabled... 0907 966 9091

And how do I activate it

Hi krattoss, please visit the nearest MTN Walk-in centre to upgrade your sim to 4G.

Peterjosh:
Hello JideSM,

How can I email you my contact?

Hi Peterjosh, i've sent you an email message. Please reply

JideSM:


Hi Peterjosh, i've sent you an email message. Please reply

Thank you

So after almost two weeks, I get a message from your team saying the transaction failed but the airtime wasn't deducted. Since airtime cannot disappear into thin air, I need a better explanation.

5,000 Naira airtime can't just disappear.

JideSM:


Hi Benirose, the issue is currently receiving attention. You will be contacted once its resolved. Kindly be patient. Apologies.

JideSM:


Hi softy, apologies for the inconvenience. I've forwarded your reported issue to the support unit. I'll give you feedback once resolved. Regards

please when is 4g coming to owerri?

.

JideSM:


Hi krattoss, please visit the nearest MTN Walk-in centre to upgrade your sim to 4G.

Please, is MTN 4G network available in Osogbo, Osun State?

Just