Ikeja Electric (IE) on Wednesday warned that it would not hesitate to discontinue service to hostile customers and communities attacking its field staff while on duty.

The company’s Spokesman, Mr Felix Ofulue, gave the warning following a rising spate of assaults on some of its field staff.

“While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff are completely irrational, unnecessary and unproductive.

“Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our service or bills.

“Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission (NERC) has also set up a robust Forum Office for the redress of customer complaints.

“We have escalated the recent attacks, which went viral, to the appropriate authorities and we are currently exploring every legal channel available to us to ensure the offenders are brought to book.

“Ikeja Electric will not allow its personnel to suffer intimidation, assaults and other bodily harm or threat from anyone who hides under various smokescreen for the unwarranted attack of its staff,’’ Ofulue said in a statement condemning the attacks.

The IE spokesman said that it would continue to deliberate with stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.

According to him, this is in the interest of the safety of its employees and members of the public.

“However, where these attacks persist, Ikeja Electric, will as a matter of course, continue to escalate such matters to law enforcement agencies.

“We will promptly withdraw our services from communities and customers that prove too hostile to operate in.

“We, therefore, urge all stakeholders, community leaders, leaders of youth groups and all persons of interest to remain mindful of these matters.

“We want them to adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws.

“While there may be concerns and disputes arising from time to time, we remain committed to finding long-lasting peaceful resolutions in the equitable interests of all parties,’’ Ofulue said.

Source: https://www.pmnewsnigeria.com/2019/02/20/ikeja-electric-to-discontinue-service-to-hostile-customers-communities/

Una fadda!
Those nepa guys go just sneak into my area, go straight to the pole & disconnect yr light so that you go pay reconnection fee at the point.
Why not ask first b4 taking any action?

Oga, where is the message

faithfull18:
Oga, where is the message

As you no won click..

Ikeja Electric (IE) on Wednesday warned that it would not hesitate to discontinue service to hostile customers and communities attacking its field staff while on duty.

The company’s Spokesman, Mr Felix Ofulue, gave the warning following a rising spate of assaults on some of its field staff.

“While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff are completely irrational, unnecessary and unproductive.

“Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our service or bills.

“Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission (NERC) has also set up a robust Forum Office for the redress of customer complaints.

“We have escalated the recent attacks, which went viral, to the appropriate authorities and we are currently exploring every legal channel available to us to ensure the offenders are brought to book.

“Ikeja Electric will not allow its personnel to suffer intimidation, assaults and other bodily harm or threat from anyone who hides under various smokescreen for the unwarranted attack of its staff,’’ Ofulue said in a statement condemning the attacks.

The IE spokesman said that it would continue to deliberate with stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.

According to him, this is in the interest of the safety of its employees and members of the public.

“However, where these attacks persist, Ikeja Electric, will as a matter of course, continue to escalate such matters to law enforcement agencies.

“We will promptly withdraw our services from communities and customers that prove too hostile to operate in.

“We, therefore, urge all stakeholders, community leaders, leaders of youth groups and all persons of interest to remain mindful of these matters.

“We want them to adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws.

“While there may be concerns and disputes arising from time to time, we remain committed to finding long-lasting peaceful resolutions in the equitable interests of all parties,’’ Ofulue said.

Give us meter.

If they cut my light, I beat the bell outta them

Much as attacks against their workers is condemnable,would IEDC be threatening to disconnect light to whole communities if it had a competitor?Of course not.
If there was competition the same IEDC would have been looking for more peaceful ways to resolve issues of violence and agitation against it's staff,knowing it's competitor would readily welcome such customers.
The disadvantage of monopoly.

Like for atiku share for buhari

Y

ikorodureporta:
Una fadda!
Those nepa guys go just sneak into my area, go straight to the pole & disconnect yr light so that you go pay reconnection fee at the point.
Why not ask first b4 taking any action?

If you pay your bill first, they won't do that. Attach your bills to your door for safety purpose and NEPA will Passover.
Though they cause trouble I feel they are doing their jobs because they are human. Sometime ago in my area, they don't disconnect and when they arrive we just settle them N500, N400 appearance money and they leave. And the illiterate landlords encourage new occupants to do that. But when NEPA change hands to PHCN, it led to serious chaos and issues and PHCN and NEPA officials becomes everyone's enemy.

my2019mind:
Give us meter.

Even the prepaid meter is scam..Especially the ones out now.

raybestman:
Like for atiku share for buhari

The thread is not about Atiku and buhari. Stop derailing it

Give us prepaid meters!

Thieves!!

Afritop:

If you pay your bill first, they won't do that

Even if someone is owing, they don't have the right to disconnect you without a prior notice. Out of desperation for bribes, atimes they disconnect the wrong people.

These days they go about with their cashier & people wl b willing to pay. What stops dem from alerting the customer??

stop bringing fake bill

spyglaxx:
prepaid meter is a SCIENCE ROCKET

rocket science you mean. I agree with you though

erected our own poles , bought transformers, purchased armored cables and you dare say want to disconnect and carry my wire? gimme prepaid meter jare!!

You guys never see anything.

Approaching more civil engagement ba, useless set of people.

Paying for the service that was not render.. Ole

Hmm

Provide prepaid meters for people, una refuse.

Useless bunch.

Very soon, all your offices will be set on fire.

May God punish all of you Ikeja NEPA or stupid power supply company for extorting us for your useless services. Staying at Ikotun and no light for the past 3 days . we Hav been running on gen almost everyday and yet they will charge us exorbitantly at the end of d month.


If not gvt that sold out the Power company it would hav been more easier to protest.

Useless discos. Fraudsters. Estimated billing thieves. Rogues. The worst kind of people or company you can think of. Corporate stealing monthly. Yet no light.

when your surcharge people for light they don't use nor see, what do you expect?

I might kill any IKEDC staff that comes to my house, for the past 48 hours, I've not have light for up to 5 hours.

And they bring bill that's close to 8k every month

Imagine a mini-flat, i mean mini-flat without AC getting a bill of 21,000. Then these bastards agent will insist you pay, if you dont, they come and disconnect you. Thats enough to make one want to beat the hell out of these fraudsters..