From experience, get a good lawyer and let them write a letter to diamond cooperate head office, copy the EFCC. Make sure you attached her bank statement with the letters. If this is done, within 30 days the money will be reversed, they've use that mobile banking apps to commit a lot of fraud. If you're in a similar situation, don't leave the matter t God to fight, get. Competent lawyer to fight for you then thank God after victory.

The story no dey add up Jere. May be one of his smart sibs did that or the account officer

Halezis:
If you people had voted Buhari out, all these things won't be happening!

Sorry dear. My regards to mumsi

Educated illiterate

The acct officer don use am do money lender.

Not to worry, heads will soon roll on top d mata

Godmother:
Bankers are thieves and most of them steal from customers every time a withdrawal is made.

Me I get an alert I've been debited N62 every time I make a withdrawal. I just shake my head, but don't act yet.

In this case though, that money is way too huge and like someone already said, they should get the EFCC involved and watch the money quietly come out.

Just see how you generalized banners! Have you heard of ATM charge? Ignorance isnt bliss

Excuzeme:


Stop lamenting!
Write a petition to the EFCC and the Special fraud unit (SFU @Ikoyi) and they would do an independent investigation.
I am almost 100% certain that some of the bank staff who readily see her profile as an elderly person and bank account being 'not so active' and the perpetrators.

Money just doesn;t grow wings and fly out of bank accounts, there is certainly a TRAIL left behind, which can be followed by people with requisite knowledge.
Twitter cannot help you on this one, so get your ignorant behind and lazy finger to work

You didn't have to give advice and insults at the same time. Mr know it all

That fan is complicit. Get a draw to write them a strong letter. The truth will come out

LaMujer:
They could see that she was 75 years old and thought she don kaput, so, decided to move her money.


They all do it, it's not respective to diamond alone, all those banks. That's how their managers fund their expensive lifestyle

gbayi!!! you said my mind.......

Boyooosa:
The story no dey add up Jere. May be one of his smart sibs did that or the account officer

You go school at all?.....look at what you typed and judge yourself before i insult you.....

WebSurfer:
This fraud is from within the bank..


Someone probably thought she was dead

yeah. Very true

Skmoda360:

You go school at all?.....look at what you typed and judge yourself before i insult you.....

You already did that, so pls go ahead and educate me. Air your perspective pn the incidence and also explain the reason my comment is not relevant....

Money is traceable, get to work fast and they will know the direction the money took

Unfortunate incident yet again. Before you go to the police I strongly suggest that you write a formal complaint to the Director Consumer Protection Department of the Central Bank of Nigeria, Abuja and thank me later.

You can send the complaint in hard copy via courier to the CBN head office in Abuja or via email to contactcbn@cbn.gov.ng and cpdcomplaints@cbn.gov.ng

The CBN has a robust mechanism to redess such injustice if the facts are as stated.

Afamed:
Educated illiterate

Uneducated nitwit

Diamond bank is one of the most useless bank in Nigeria
Transact with them at your own peril

graciously2013:
From experience, get a good lawyer and let them write a letter to diamond cooperate head office, copy the EFCC. Make sure you attached her bank statement with the letters. If this is done, within 30 days the money will be reversed, they've use that mobile banking apps to commit a lot of fraud. If you're in a similar situation, don't leave the matter t God to fight, get. Competent lawyer to fight for you then thank God after victory.

The money won't be reversed. The reason the banks reverse smaller amounts of money is because they don't want to go through the stress of tracking thieves for small amount of money. But for 4.8 million, trust me they would track the thieves first.

@ OP, who has access to the old woman's phone? The 4.8 million wasn't moved in one day. It's either a family member or a domestic staff that did it

Arrest all coneheads

dadebayo1:
Bankers

thieves

Webar2018:
does your grandmum live alone ? are you sure someone in the family is not using her phone to move the money bit by bit, deleting the OTP text and returning it to her, Old women are the easiest to prey on ... back in uni days a guy robbed the full hostel good money , using this method , he was using roomies account to buy airtime and selling it cheaply back then , he was able to cover his tracks very well because the airtime went to a pre registered sim card he bought it got worse when he cleared a guyman's school fees , he was the first to act surprised and suggested we all go to a herbalist to find out, we all thought the banks where playing us.. he cleared another neigbours( R.I.P) 300k, we didn't even know that guy had 100 naira in his account then ,so we didn't believe him. it got so worst. thank God he was exposed by God ..who's been balling so well lately ? I think the first thing to do in this case is to first ask for bank statement ... but you didn't , then again it could be you !

Oga stop naa.

How was the guy able to steal from several persons?

How did he get their pins? Or other details!

Take a petition to the EFCC, the problem will be solved and you will get back your money

All the workers in DIAMOND Bank should be investigated as the rate of FRAUD is alarming. They were the first to send an SMS to me that I have not completed my BPV registration and my ATM card has been blocked by the CBN. They stated further that I should call a particular number, which I didn't call.

bad

Diamond Bank is so porous. I have heard tales about how a close family member lost money from her account and the bank couldn't account for it.

The scammer are within their bank, I suspect their It team or the It team working with scammers outside the bank.

What a bank. Mschewwww!

Maybe one of the bankers will withdraw the money to say he or she wants to borrow for the main time & do business, as the woman is old.they might think she'll not have interest in coming to the bank to check what's going on with her money.this could probably be her account officer.

WebSurfer:
This fraud is from within the bank..


Someone probably thought she was dead

Well, EFCC is alive and kicking

Boyooosa:

You already did that, so pls go ahead and educate me. Air your perspective pn the incidence and also explain the reason my comment is not relevant....

I was expecting you to have said the bank officials did the fraud not sibling or whatever...

rychard:
She's lucky, she figured it out before she passed on.. many men have died with millions of money in their account, and their family are suffering now, because their dad didn't disclose his incomes to them.

In banking, there is what is called lifecycle management, this is where the bank manages the lifecycle of funds, by,tracking how the owners of the money progress by age, occupation. An account can go dormant for very long time, are quickly moved to an account callledunclaimed deposits. This money according to them has not been claimed by the owners and remains in their deposit books, belonging to the banks..they use it to trade and make money. Always, disclose the money you have to a close family or use a lawyer so when u pass on, your family don't suffer. Be wise.. No talk,say u dey try hide money from your wife and you end up giving it to another person.

Exactly what an old widower in probably his late eighties is doing at the moment.

He has refused to disclose his bank account details to his only son living with him.
He trusts the bankers more than he trusts his son, though he has other children that are not staying with him.
Anytime he's going to the bank, he'll tell his son to follow him but when he gets there, he'd rather ask help from the bankers than his son which is not fair...and he forgets things easily these days .

His son once told me that the bankers are always happy to see him anytime he comes to the bank .
He deals on wood and has so many houses, so he's very rich .

Daily limit should be N100k by default.

So didn't your mum get SMS alerts ?

N4.8m cannot be moved in bulk in one transaction unless customer requested such.

This is an insider crime...

What is an old woman doing with mobile banking ?

I don't even use mobile banking. Yet any account that is connected to online payments like POS, ATM, Web pay MUST not have large balances.

Don't know when you people will learn.

Vikky014:
That is just the plain truth

It may also be within the family, many old people do not operate their bank account themselves.