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Nairaland Forum / Nairaland / General / Business / Poor Customer Service In Access Bank Otukpo (24572 Views)
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Poor Customer Service In Access Bank Otukpo by Asquare84(m): 1:25pm On Apr 18, 2019 |
This is a wake up call on management of access bank Otukpo to look into allegation of poor service to the client in Otukpo branch. Imagine hundred of people on queue and the management of access bank will only dedicate one cashier to attend to customer You can imagine visiting the bank as early as 8.A.M and coming out by 12 noon The bank staff are so rude that their customers do not question how the operate This woman was force to seat on the floor of banking hall 2 Likes
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Re: Poor Customer Service In Access Bank Otukpo by Asquare84(m): 1:33pm On Apr 18, 2019 |
Customer on long queue 1 Like 1 Share
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Re: Poor Customer Service In Access Bank Otukpo by Asquare84(m): 1:34pm On Apr 18, 2019 |
The operation manager and the lone cashier attending to customer 1 Like
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Re: Poor Customer Service In Access Bank Otukpo by Sage7(m): 1:43pm On Apr 18, 2019 |
Perhaps, someone called out sick that day....I said perhaps o People should get ATM cards na. To save yourself this stress, get an ATM card. What if you had a flight to catch, the bank will not refund your missed flight. Most people on this queue want to withdraw 1k,2k,5k or 20k....save yourself the stress. 30 Likes 3 Shares |
Re: Poor Customer Service In Access Bank Otukpo by Nobody: 2:04pm On Apr 18, 2019 |
Rude bank staff everywhere 3 Likes 2 Shares
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Re: Poor Customer Service In Access Bank Otukpo by badoh(m): 3:06pm On Apr 18, 2019 |
Must you bring her picture here to show us that she's rude? What did you do? What altercations did you ave with her? Somebody cannot just be rude to you if you have not gone ahead to insult, abuse or fail to adhere to lawful orders in the Bank. Meanwhile, why are you not having debit card or be profiled on the bank's online platform? People of your type will do worse if you find yourself working in the Bank. 35 Likes 2 Shares |
Re: Poor Customer Service In Access Bank Otukpo by Asquare84(m): 9:48pm On Apr 18, 2019 |
Sage7: Right in my eyes I can see people giving 500 naira bribe to the cashier to attend to them 9 Likes |
Re: Poor Customer Service In Access Bank Otukpo by Sage7(m): 12:00am On Apr 19, 2019 |
Asquare84: That happens a lot. Talmbout easter settlement from people that really know the cashier. Bank queues are usually crazy during festive periods. ATMs will be busy all through Easter, Banking halls will be crazy on Tuesday too...it’s a rush period. Things like these can make one mad, but try not to put pictures of individuals on social media. It is image assasination. Empathy is key. Imagine having your picture going viral on an issue you personally can’t control. 11 Likes 1 Share |
Re: Poor Customer Service In Access Bank Otukpo by Asquare84(m): 7:11am On Apr 19, 2019 |
Sage7: This bass nothing to do with the festive period it regular occurrence here to treat customers badly, that how the customer care lady was talking to me anyhow 2 Likes |
Re: Poor Customer Service In Access Bank Otukpo by Sage7(m): 11:25am On Apr 19, 2019 |
Asquare84: No vex |
Re: Poor Customer Service In Access Bank Otukpo by Nairalandmentor(m): 3:25pm On Apr 19, 2019 |
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Re: Poor Customer Service In Access Bank Otukpo by Nobody: 3:25pm On Apr 19, 2019 |
Retail banking is charity work. Most of these branches are loss making. Bank mgt no send una 7 Likes |
Re: Poor Customer Service In Access Bank Otukpo by AfroSamurai: 3:28pm On Apr 19, 2019 |
The whole Otukpo itself have poor customer service, not just access bank. Lol 3 Likes |
Re: Poor Customer Service In Access Bank Otukpo by Nobody: 3:29pm On Apr 19, 2019 |
1 Like |
Re: Poor Customer Service In Access Bank Otukpo by Dottore: 3:30pm On Apr 19, 2019 |
Ok |
Re: Poor Customer Service In Access Bank Otukpo by yyha3314(m): 3:30pm On Apr 19, 2019 |
We dun hear |
Re: Poor Customer Service In Access Bank Otukpo by Kenmatt(m): 3:31pm On Apr 19, 2019 |
Frankly speaking, I am an ardent access Bank customer, right from the old days of Intercontinental, but right from this new phase of Diamond merger or acquisition, access customer response has been like a snow pork. 1 Like |
Re: Poor Customer Service In Access Bank Otukpo by beegameh(m): 3:31pm On Apr 19, 2019 |
badoh:. What happened to customer is always right 2 Likes |
Re: Poor Customer Service In Access Bank Otukpo by alezzy13: 3:31pm On Apr 19, 2019 |
They say make una embrace electronic banking, yna no gree. So Because of N52 and N105 I'll go and suffer myself? Tufia |
Re: Poor Customer Service In Access Bank Otukpo by flexyrule(m): 3:32pm On Apr 19, 2019 |
This is totally unnecessary! |
Re: Poor Customer Service In Access Bank Otukpo by IronPants: 3:32pm On Apr 19, 2019 |
Zenith Bank Otukpo has the most rude set of staffs in the banking sector. |
Re: Poor Customer Service In Access Bank Otukpo by Akabuking: 3:33pm On Apr 19, 2019 |
Sage7:you work with access bank me? if yes, listen clearly your staffs are naturally rude. 5 Likes |
Re: Poor Customer Service In Access Bank Otukpo by Quality20(m): 3:33pm On Apr 19, 2019 |
Their problem. pls who recommend a bank for me thats just like GTB in terms of bank deposit and no charges stuff. I want a bank i can withdraw all my money down to d last thousand whenever i want with no hidden charges. Im having Zenith in mind,but im not too sure of their ways |
Re: Poor Customer Service In Access Bank Otukpo by Richy4(m): 3:34pm On Apr 19, 2019 |
How many banks in Nigeria got good customer service?.. I know that bankers here in NL will support their own bank.... First Bank those days could make any well bodied gentle man dizzy after they must have dealt with u in their sluggish customer service ways... I don't know if they have changed.. 1 Like 1 Share |
Re: Poor Customer Service In Access Bank Otukpo by bomsybomsy(m): 3:34pm On Apr 19, 2019 |
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Re: Poor Customer Service In Access Bank Otukpo by alezzy13: 3:35pm On Apr 19, 2019 |
Sage7: 20k is even okay. I've seen people ready to spend hours in queue just because they don't to renew ATM for 1k. Personally I can count the number of times and I have been in a banking hall this year |
Re: Poor Customer Service In Access Bank Otukpo by Chiemeka1: 3:37pm On Apr 19, 2019 |
This fellow must be very wicked. You want to sack people from their work. Instead of publishing this why not go to the manager of that branch to lay your complaint? 9 Likes |
Re: Poor Customer Service In Access Bank Otukpo by Nobody: 3:38pm On Apr 19, 2019 |
Take it to twitter Tag CBN See a new branch built in 2 months |
Re: Poor Customer Service In Access Bank Otukpo by Ishilove: 3:38pm On Apr 19, 2019 |
Asquare84:See how they want to use work to kill the poor woman 1 Like |
Re: Poor Customer Service In Access Bank Otukpo by omoteacher(m): 3:38pm On Apr 19, 2019 |
![]() ![]() ![]() @ OP putting their pictures on the social media isn't good. You could pass your message without revealing their pictures. Long queue in the banking hall is always frustrating. 2 Likes |
Re: Poor Customer Service In Access Bank Otukpo by seunfly: 3:40pm On Apr 19, 2019 |
Richy4: @bolded, they have not change at all, atleast in Abuja, they are even getting worse. They will kill your time with queue, their customer care is not rude but overwhelmed with people, I can bet u will see average 15 people on a customer care queue, 25 people on ATM gallery queue, the worst thing is that they have 6 ATM machines but only 2 will ever work, the queue to withdraw or deposit is nothing to write home about. Almost all the major banks are guilty of this, I use unpopular banks like union Bank, mainstreet Bank etc to avoid all this problems, this banks can even help u to fill forms if you don't mind. However first bank is good at online banking, their apps is the best and mobile transaction is second to none. 5 Likes 2 Shares |
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