This is a wake up call on management of access bank Otukpo to look into allegation of poor service to the client in Otukpo branch. Imagine hundred of people on queue and the management of access bank will only dedicate one cashier to attend to customer

You can imagine visiting the bank as early as 8.A.M and coming out by 12 noon

The bank staff are so rude that their customers do not question how the operate

This woman was force to seat on the floor of banking hall

Customer on long queue

The operation manager and the lone cashier attending to customer

Perhaps, someone called out sick that day....I said perhaps o

People should get ATM cards na. To save yourself this stress, get an ATM card. What if you had a flight to catch, the bank will not refund your missed flight.

Most people on this queue want to withdraw 1k,2k,5k or 20k....save yourself the stress.

Rude bank staff everywhere

Must you bring her picture here to show us that she's rude? What did you do? What altercations did you ave with her? Somebody cannot just be rude to you if you have not gone ahead to insult, abuse or fail to adhere to lawful orders in the Bank. Meanwhile, why are you not having debit card or be profiled on the bank's online platform? People of your type will do worse if you find yourself working in the Bank.

Sage7:
Perhaps, someone called out sick that day....I said perhaps o

People should get ATM cards na. To save yourself this stress, get an ATM card. What if you had a flight to catch, the bank will not refund your missed flight.

Most people on this queue want to withdraw 1k,2k,5k or 20k....save yourself the stress.

Right in my eyes I can see people giving 500 naira bribe to the cashier to attend to them

Asquare84:


Right in my eyes I can see people giving 500 naira bribe to the cashier to attend to them

That happens a lot. Talmbout easter settlement from people that really know the cashier.

Bank queues are usually crazy during festive periods.

ATMs will be busy all through Easter, Banking halls will be crazy on Tuesday too...it’s a rush period.

Things like these can make one mad, but try not to put pictures of individuals on social media. It is image assasination. Empathy is key. Imagine having your picture going viral on an issue you personally can’t control.

Sage7:


That happens a lot. Talmbout easter settlement from people that really know the cashier.

Bank queues are usually crazy during festive periods.

ATMs will be busy all through Easter, Banking halls will be crazy on Tuesday too...it’s a rush period.

Things like these can make one mad, but try not to put pictures of individuals on social media. It is image assasination. Empathy is key. Imagine having your picture going viral on an issue you personally can’t control.

This bass nothing to do with the festive period it regular occurrence here to treat customers badly, that how the customer care lady was talking to me anyhow

Asquare84:


This bass nothing to do with the festive period it regular occurrence here to treat customers badly, that how the customer care lady was talking to me anyhow

No vex

Retail banking is charity work. Most of these branches are loss making. Bank mgt no send una

The whole Otukpo itself have poor customer service, not just access bank. Lol

[img]https://media1./images/d503cd8458a5fa29c5be26b9fc7046ba/tenor.gif?itemid=8287629[/img]

Ok

We dun hear

Frankly speaking, I am an ardent access Bank customer, right from the old days of Intercontinental, but right from this new phase of Diamond merger or acquisition, access customer response has been like a snow pork.

badoh:
Must you bring her picture here to show us that she's rude? What did you do? What altercations did you ave with her? Somebody cannot just be rude to you if you have not gone ahead to insult, abuse or fail to adhere to lawful orders in the Bank. Meanwhile, why are you not having debit card or be profiled on the bank's online platform? People of your type will do worse if you find yourself working in the Bank.

. What happened to customer is always right

They say make una embrace electronic banking, yna no gree. So Because of N52 and N105 I'll go and suffer myself? Tufia

This is totally unnecessary!

Zenith Bank Otukpo has the most rude set of staffs in the banking sector.

Sage7:


No vex

you work with access bank me? if yes, listen clearly your staffs are naturally rude.

Their problem. pls who recommend a bank for me thats just like GTB in terms of bank deposit and no charges stuff. I want a bank i can withdraw all my money down to d last thousand whenever i want with no hidden charges. Im having Zenith in mind,but im not too sure of their ways

How many banks in Nigeria got good customer service?.. I know that bankers here in NL will support their own bank.... First Bank those days could make any well bodied gentle man dizzy after they must have dealt with u in their sluggish customer service ways... I don't know if they have changed..

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Sage7:
Perhaps, someone called out sick that day....I said perhaps o

People should get ATM cards na. To save yourself this stress, get an ATM card. What if you had a flight to catch, the bank will not refund your missed flight.

Most people on this queue want to withdraw 1k,2k,5k or 20k....save yourself the stress.

20k is even okay. I've seen people ready to spend hours in queue just because they don't to renew ATM for 1k.

Personally I can count the number of times and I have been in a banking hall this year

This fellow must be very wicked. You want to sack people from their work. Instead of publishing this why not go to the manager of that branch to lay your complaint?

Take it to twitter


Tag CBN


See a new branch built in 2 months

Asquare84:
The operation manager and the lone cashier attending to customer

See how they want to use work to kill the poor woman

@ OP putting their pictures on the social media isn't good. You could pass your message without revealing their pictures. Long queue in the banking hall is always frustrating.

Richy4:
How many banks in Nigeria got good customer service?.. I know that bankers here in NL will support their own bank.... First Bank those days could make any well bodied gentle man dizzy after they must have dealt with u in their sluggish customer service ways... I don't know if they have changed.[b][/b].

@bolded, they have not change at all, atleast in Abuja, they are even getting worse. They will kill your time with queue, their customer care is not rude but overwhelmed with people, I can bet u will see average 15 people on a customer care queue, 25 people on ATM gallery queue, the worst thing is that they have 6 ATM machines but only 2 will ever work, the queue to withdraw or deposit is nothing to write home about.
Almost all the major banks are guilty of this, I use unpopular banks like union Bank, mainstreet Bank etc to avoid all this problems, this banks can even help u to fill forms if you don't mind.

However first bank is good at online banking, their apps is the best and mobile transaction is second to none.