smartstone:
hello jide,can i know if this mtn data offer pack can be rolled over

Hello, all data bundle from MTN can be rolled over, apart from data bonus. Thank you.

Seunannointing:
Good morning Mr JideSm, I lost my phone last Thursday. I can't really explain how it happened. It must have dropped inside one of the taxi I boarded home. I tried retrieving one of the SIM inside the lost phone because I was told it's N1,000 per SIM and that I must provide a national ID card which I did. Was told it will work within 24hours which elapsed 13 hours ago. Till now, it has not worked. Am seriously not happy with this. I can provide u with necessary details if u can help. The number am retrieving is 07037892198

Hello, I am sorry about the SIM swap experience. Checks done confirmed that a welcome back has been done on the line you provided. Kindly insert the SIM into another phone to know if the SIM is active and if not active, kindly visit the office once again for update of the SIM. Apologies.

megasamuel:
Good evening JideSm,Sim recently got damaged and was told I’ll have to retrieve it,the issue with that is the sim originally belongs to my brother but I’ve been using it a long time.. the MTN website says a retrieval can be done by proxy,is that true and can I use my own ID card along with a sworn affidavit ?

Hello, I apologize for the SIM issue. You might need to visit any MTN office close to you together with the person that registered the SIM, both of you will have to come with a valid ID card, SIM pack or Affidavit and SIM registration details for the welcome back. The welcome back by proxy is for customers outside the country.

How much does MTN CUG cost? I will like to know more about it

Cc: JideSM

certified1:
How much does MTN CUG cost? I will like to know more about it

Cc: JideSM

Hi certified1, MTN CUG is designed for SMEs and Corporate organisations who possess Certificate of Incorporation. A minimum number of 10 lines is required for MTN Closed User Group (CUG). You can send your mobile number and email address via PM to enable the sales support team contact you. Thank you.

Please what's the code to activate mtn old SIM?

I mistakenly blocked my sim this morning, and it's requesting for PUK,i don't remember it,problem is i wasn't the one that registered the sim,my old friend did,and used her details,called customer care,they were telling me to make the girl call them so they will give her d numbers, babe hardly knows how to operate phone,i know she will not able to get through to them. Please how do i unlock my sim now?..
The lady stays very far away from me..jideSM

Before JideSM responds, I will post my experience. Bottom line, only the person whose details are registered with the SIM will be able to retrieve it. For me, I tried to swap a SIM my sister registered in her name, to 4G sim, and they will not do it, unless my sister is present and does the request herself. Thank God it was just a back up SIM. And my main MTN SIM is registered in my name. So I already have a 4g SIM for that line. Good luck!

Simplep:
I mistakenly blocked my sim this morning, and it's requesting for PUK,i don't remember it,problem is i wasn't the one that registered the sim,my old friend did,and used her details,called customer care,they were telling me to make the girl call them so they will give her d numbers, babe hardly knows how to operate phone,i know she will not able to get through to them. Please how do i unlock my sim now?..
The lady stays very far away from me..jideSM

Nancygoje:
Please what's the code to activate mtn old SIM?

Hi Nancygoje, please clarify your request. I would like to confirm if you are referring to retrieving your line.

Simplep:
I mistakenly blocked my sim this morning, and it's requesting for PUK,i don't remember it,problem is i wasn't the one that registered the sim,my old friend did,and used her details,called customer care,they were telling me to make the girl call them so they will give her d numbers, babe hardly knows how to operate phone,i know she will not able to get through to them. Please how do i unlock my sim now?..
The lady stays very far away from me..jideSM

Hi Simplep, so sorry for the inconvenience. Since the line is registered with your friend's details, there is need to do security checks which she can only verify. If she's unable to operate a phone, Kindly advise her to visit the nearest MTN Walk-in centre.

Hi Jide,
Great work you are doing here.
Please I've been having network issues on my mtn line for days now, network just disappears for hours, can't make calls or receive, can't send SMS, can't even do my usual bank transactions on the phone. Nut funny enough when I put on my wifi the data service is seamless. I went to MTN Office and a lady checked my sim and told me it was ok after putting it in another phone and was able to make calls with it.
However, I went back home and put the sim into a new phone thinking that the old phone might be the issue, but the same network issue persists on the new phone as well.
Please what could be problem?

please I forgot my Mtn share and sell pin. kindly help me out here is my number 08063630145

Mimicole:
Hi Jide,
Great work you are doing here.
Please I've been having network issues on my mtn line for days now, network just disappears for hours, can't make calls or receive, can't send SMS, can't even do my usual bank transactions on the phone. Nut funny enough when I put on my wifi the data service is seamless. I went to MTN Office and a lady checked my sim and told me it was ok after putting it in another phone and was able to make calls with it.
However, I went back home and put the sim into a new phone thinking that the old phone might be the issue, but the same network issue persists on the new phone as well.
Please what could be problem?

Hi, I am sorry about the network issue you experienced on your line. Kindly forward the affected number through E-mail message and your location for further assistance.

Cutedelly:
please I forgot my Mtn share and sell pin. kindly help me out here is my number 08063630145

Hello Cutedelly, thank you for reaching out. As discussed, kindly note that the share and sell Pin has been sent to your line. Thank you.

Good evening, please how do i go about Mtn Pay as you go sim swap, because at times, the sim is active and at times a sim error message pops up or no sim card and i think it is due to the sim
panel

MTN is a very big SCAM.

Why the f*ck will a sworn affidavit be needed to do a welcome back??

What then is the purpose of biometric capture during sim card registration??

Stu.pid!! Nonse.nse!! Mad!! Ru.bbish!!

JideSM:


Hello Cutedelly, thank you for reaching out. As discussed, kindly note that the share and sell Pin has been sent to your line. Thank you.

Hello mr Jide.
Great work you are doing here.
I also have similar issues,
I forgot my share and sell pin.
My no. 08138239635.
Thanks.

Mobolanley:
Good evening, please how do i go about Mtn Pay as you go sim swap, because at times, the sim is active and at times a sim error message pops up or no sim card and i think it is due to the sim
panel

Hello Mobolanley, sorry about this experience. You might need to visit any MTN office closest to you with a valid ID card, the SIM card and SIM registration details to update or upgrade the SIM to 4G SIM. It will correct the error and at the same time, receive 4GB data bonus on your line.

NeonDee:
MTN is a very big SCAM.

Why the f*ck will a sworn affidavit be needed to do a welcome back??

What then is the purpose of biometric capture during sim card registration??

Stu.pid!! Nonse.nse!! Mad!! Ru.bbish!!

Hi NeonDee, I understand how you feel. The reason for the Affidavit and other requirements for the SIM swap is for security reasons and the rules given by the regulatory body which is the NCC. The requirements will enable MTN confirm the true ownership of the line. The valid ID card, SIMpack or court Affidavit in case you misplaced your SIM pack and the SIM registration details is what customer is requested to come with for the welcome back of a SIM.

enoch701:

Hello mr Jide.
Great work you are doing here.
I also have similar issues,
I forgot my share and sell pin.
My no. 08138239635.
Thanks.

Hello enoch701, you will be contacted for the share and sell pin.

JideSM:


Hello enoch701, you will be contacted for the share and sell pin.

Thanks, will be expecting

JideSM
I just loaded 200 recharge card on mtn line and its not there. I don't have any active data bundle.
My phone number is 09069036407.

JideSM pls did something happen to the servers? cos the signal is very,very weak almost everywhere and sometimes when data is on it just goes off for like 10mins straight.Then it comes on for another 5mins and rinses and repeats.Then it shows 'service provider side time out' and continues the cycle.Please this is very annoying and I can take up to 30mins just to search Nigeria's independence.In fact I've written this post twice because of bad network.
To make things worse at times my data drains very fast even without downloading.E.g. 225mb finishes in 45mins! with no downloading! And out of the 45mins the signal was strong for only 15mins.This makes me scared of buying data bundles.
Pls is there an error to be fixed cos I can't take this anymore.As for the bad network,I can understand sha.
When I see #justforyou I feel mocked.
Cos I'm not enjoying my experience at all.

@Jidesm & tayoccu

I just did welcome back on my Sim. Switched on my Huawei Y7 prime after 24hrs, yet there's no signal pls help.

is 4G now in Owerri?

JideSM:


Hi NeonDee, I understand how you feel. The reason for the Affidavit and other requirements for the SIM swap is for security reasons and the rules given by the regulatory body which is the NCC. The requirements will enable MTN confirm the true ownership of the line. The valid ID card, SIMpack or court Affidavit in case you misplaced your SIM pack and the SIM registration details is what customer is requested to come with for the welcome back of a SIM.

Hello jide!
Pls I have forgotten my puk pin and I tried calling 180 but it keeps showing me "emergency number" and it wouldn't go through. Pls I sincerely need your help. Thanks!

curryjuniour:
JideSM
I just loaded 200 recharge card on mtn line and its not there. I don't have any active data bundle.
My phone number is 09069036407.

Hello, I am sorry about the recharge card issue on your line. Checks done show that your line was rewarded with a WinBack bonus and the N200 airtime was converted to bonus on your line. The Welcome back bonus is offered to customers that have not used their lines between 30 to 180 days and your line fall in that level. You can dial *559*65# to confirm your bonus balance. ~BN

abbeg:
JideSM pls did something happen to the servers? cos the signal is very,very weak almost everywhere and sometimes when data is on it just goes off for like 10mins straight.Then it comes on for another 5mins and rinses and repeats.Then it shows 'service provider side time out' and continues the cycle.Please this is very annoying and I can take up to 30mins just to search Nigeria's independence.In fact I've written this post twice because of bad network.
To make things worse at times my data drains very fast even without downloading.E.g. 225mb finishes in 45mins! with no downloading! And out of the 45mins the signal was strong for only 15mins.This makes me scared of buying data bundles.
Pls is there an error to be fixed cos I can't take this anymore.As for the bad network,I can understand sha.
When I see #justforyou I feel mocked.
Cos I'm not enjoying my experience at all.

Hello abbeg, I am sorry about the network challenge. May I know your location and send your phone number through E-mail message for assistance.

donaldking10:
is 4G now in Owerri?

Hello donaldking10, yes. 4G network is now available in Owerri. Use link below for details. http://mtncoveragelocator.com ~BN

Abcruz:


Hello jide!
Pls I have forgotten my puk pin and I tried calling 180 but it keeps showing me "emergency number" and it wouldn't go through. Pls I sincerely need your help. Thanks!

Hi Abcruz, I am sorry about the network issue. Kindly provide the affected number through E-mail message for assistance.

casted81:
@Jidesm & tayoccu

I just did welcome back on my Sim. Switched on my Huawei Y7 prime after 24hrs, yet there's no signal pls help.

Hello casted81, sorry about the SIM issue. May I have the affected number and state the office address you visited for checks.

JideSM:


Hi Abcruz, I am sorry about the network issue. Kindly provide the affected number through E-mail message for assistance.

Thanks for your reply. I sent you a pm. Kindly reply so that I can forward my number to you. Thanks!