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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (584023 Views)
MTN Customer Care Whatsapp Numbers / Glo Customer Care Thread (unofficial) / Etisalat Customer Care Thread (2) (3) (4)
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Re: MTN Customer Care Thread by donaldking10: 11:25pm On Apr 23, 2019 |
JideSM: but i don't get 4g signal in my phone, even for the fact both my phone and sim are both 4g compatible. |
Re: MTN Customer Care Thread by enoch701(m): 7:59am On Apr 24, 2019 |
JideSM:Hello sir Am still waiting, have not yet be contacted since 15th of april |
Re: MTN Customer Care Thread by promisedeco(m): 10:22am On Apr 24, 2019 |
Hello, pls I would want to know, can I share my data which I bought from someone with a friend? |
Re: MTN Customer Care Thread by tzjaynee: 3:07am On Apr 26, 2019 |
Good day JideSM I've got data but I still can't view photos / videos on facebook lite, though I can view it when I log into facebook using a browser. But I can't view it on facebook lite . Below are the error messages I get Pls kindly assist P. S I'm subscribed to a data bundle
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Re: MTN Customer Care Thread by SammyJac(m): 7:59am On Apr 26, 2019 |
How do I migrate to MTN pulse? |
Re: MTN Customer Care Thread by Neimar: 8:53am On Apr 26, 2019 |
I need mtn cheat jare ![]() 1 Like |
Re: MTN Customer Care Thread by casted81: 4:07pm On Apr 27, 2019 |
JideSM: Welcome back was done successfully, Thanks. 1 Like |
Re: MTN Customer Care Thread by tzjaynee: 4:38am On Apr 28, 2019 |
tzjaynee: Anyone should please kindly assist |
Re: MTN Customer Care Thread by JideSM: 9:54am On Apr 30, 2019 |
Thank you for contacting us here. Kindly follow the steps below to resolve it 1. Go to phone settings 2. Select App management (this shows a list of apps on your phone) 3. Select Facebook 4. clear data(not cache) for the facebook app 5. Go back and select facebook app 6. Login afresh to view picture. I will appreciate your feedback. tzjaynee: |
Re: MTN Customer Care Thread by JideSM: 10:02am On Apr 30, 2019 |
To migrate to MTN Pulse plan, please dial *406#. You could be charged N100 if you are migrating more than once in 30 days. There are many benefits on the tariff plan. Daily Fee NGN12.50 i.e. 50secs @25k/sec Calls to MTN Numbers (after daily fee has been spent) 11k kobo per second Calls to other networks (after daily fee has been spent) 11k kobo per second Add-Ons Music plus Music streaming on MTN Music+ service @N10 Pulse Nightlife Bundles 250MB Pulse Nightlife bundle @N25. 500MB Pulse Nightlife bundle @N50. Pulse InstaBinge Bundles 250MB InstaBinge Lite @₦100. 1GB InstaBinge Heavy @₦200. Weekly bundle 100% data bonus on purchase of 500MB weekly bundle Data bonus on recharge 10MB on ₦100 recharge or 20MB on ₦200 and above. ONLY on first recharge of the week SammyJac: 1 Like |
Re: MTN Customer Care Thread by JideSM: 10:49am On Apr 30, 2019 |
tzjaynee: Please check my reply far below for the needed steps to rectify this. |
Re: MTN Customer Care Thread by JideSM: 10:56am On Apr 30, 2019 |
Please text 4G to 131 and share feedback here. You can also PM the affected phone number and device type for review. Moreso, we are sorry that 4G network coverage may not be everywhere yet, but we are surely expanding it. Please bear with us. donaldking10: |
Re: MTN Customer Care Thread by Nobody: 11:35am On Apr 30, 2019 |
JideSM:hello dear..thanks for your good works here. Please if I buy a new 4g mtn sim, will I be eligible for the 5gig bonus 4g bonus and double data bonus on every if my subscription for 3 months? |
Re: MTN Customer Care Thread by JideSM: 3:54pm On Apr 30, 2019 |
krattoss: Y'ello, thank you for your enquiry. Our 4GB data bonus is available on MTN SIM card upgrade to 4G network. If you are buying a new SIM card, you will be able to get 25% 4G network data bonus on all data plans activated for 3 months. 1 Like |
Re: MTN Customer Care Thread by donaldking10: 6:59am On May 01, 2019 |
JideSM: This is the message i was sent, yet i don't receive any 4G signal. Yello! Your SIM and device are 4G LTE ready. Simply dial *131# to activate a data plan for superfast 4G LTE experience within LTE locations. For more information on MTN 4G LTE, including 4G coverage location; please visit www.mtnonline.com/4g or walk in to any of our service centres nationwide. |
Re: MTN Customer Care Thread by Despirado121(m): 8:40am On May 01, 2019 |
I came across an mtn advert yesterday which was talking about dialing *131*65*2# and getting 1gb for just #200. I'll like to know if it's real and from mtn and also what are the things to do to be eligible for the offer if it's real. Thanks in advance JideSM: |
Re: MTN Customer Care Thread by funkyjms: 9:22am On May 01, 2019 |
Despirado121: Yes, it's real That's what I'm using. However, the offer is available to SIMs that have been "inactive" for a minimum period of 30 days - if I'm correct. Modified! |
Re: MTN Customer Care Thread by Despirado121(m): 9:45am On May 01, 2019 |
funkyjms: Waoh! Then I have to remove one of my mtn Sims b dat oo. Thank you jare |
Re: MTN Customer Care Thread by funkyjms: 10:12am On May 01, 2019 |
Despirado121: No, you must be on the network but must haven't perform any chargeable activity. It's 30days actually. Please read this https://mtnonline.com/welcome-back-faqs 1 Like |
Re: MTN Customer Care Thread by tzjaynee: 6:04am On May 03, 2019 |
JideSM: Tried clearing data, but all I saw was cache. I'm using a tecno camon x |
Re: MTN Customer Care Thread by iNCONCLUSIVE: 2:11pm On May 03, 2019 |
Oga jidesm, #1000 airtime has been cleared from this number (08105453336) which has been inactive for some time. I only discovered it today when I tried to use the SIM card. Please address and resolve this issue. Thank you. |
Re: MTN Customer Care Thread by AndyGlobal: 3:50pm On May 04, 2019 |
Hey Jide! Good work you are doing here. Please I've not been able to make or receive calls in my residence for the past 3weeks.The signal is always null. I've contacted customer care several times for this and the situation is still same. Please kindly help me out this is making me go crazy because this is my main sim. |
Re: MTN Customer Care Thread by AdorableJosh(m): 5:42pm On May 05, 2019 |
Good day Jide, Like the poster above, I've been unable to receive and make calls for a month now on my line and it's absolutely frustrating because it's my main line, I stay in Abuja and the network comes back when I get to certain parts but goes off immediately I get to my area, I'd already talked to the customer service but they've not been much of a help, I beg you I need you to help resolve this, it's doing my head in. Thanks, I can give you my number when necessary. |
Re: MTN Customer Care Thread by hemjayb(m): 7:03pm On May 05, 2019 |
hello jide, please does mtn offer a postpaid package that enable one to call a specific number for some stipulated minutes for a fixed price? |
Re: MTN Customer Care Thread by tzjaynee: 3:59am On May 06, 2019 |
JideSM: I'm still stuck with the same problem |
Re: MTN Customer Care Thread by jboixxx: 7:17am On May 12, 2019 |
tzjaynee:I think you're on Facebook free data. Click on the See All Photos to view if you have an active subscription. |
Re: MTN Customer Care Thread by tzjaynee: 7:46am On May 12, 2019 |
jboixxx: I have active data. I only experience this ish with facebook lite. But with facebook mobile, I can view photos, even when I sign on using a browser, I can also view photos |
Re: MTN Customer Care Thread by jboixxx: 7:51am On May 12, 2019 |
tzjaynee:Check your settings or delete and reinstall the app. |
Re: MTN Customer Care Thread by giftedhands101: 7:33am On May 13, 2019 |
. |
Re: MTN Customer Care Thread by jboixxx: 4:21pm On May 14, 2019 |
giftedhands101:If you don't mind, just sell it in bits cuz I'm not sure any of these SPs would initiate such refunds. MTN can surprise us sha |
Re: MTN Customer Care Thread by CsRockefeller(m): 2:37am On May 15, 2019 |
I just got an MTN wifi device, pls, what data plan will be most suitable for a light user of a Hp laptop for 30 days? |
Re: MTN Customer Care Thread by nurez305(m): 8:44pm On May 16, 2019 |
@jideSM please I need your help. I was on mtn pulse and I try to bought 500 naira data, then I saw an option to select 500MB with 500 naira talk time, then I selected it and I was migrated out of mtn pulse to men xtravalue . Then I decided to migrated back to my mtn pulse and when I check my data, I could not see the data I bought again. Please what is going on, hope I have not loose my money for migrating back to my plan. Kindly respond to me please |
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