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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (592443 Views)
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Re: MTN Customer Care Thread by JideSM: 1:56pm On Jul 18, 2019 |
We are sorry about the delay. There is no active DND service on the provided line. Thank you. EditLord: |
Re: MTN Customer Care Thread by JideSM: 2:03pm On Jul 18, 2019 |
Y'ello, thank you for your message. You may need a sworn affidavit in place of the lost SIM pack. These are what you will need: 1) The phone number must be registered. 2) Provide the SIM pack or other evidence of direct purchase/ownership. Where SIM pack is unavailable, a sworn affidavit attesting to ownership and loss is required. 3) Three (3) frequently-dialed numbers 4) Details of your last recharge activities. 5) A valid form of photo ID, defined as International Passport, Driver’s License, National ID Card, Voters Identification Card (NINs slip with ID number are also accepted). Thank you. ERUDITEE: |
Re: MTN Customer Care Thread by JideSM: 2:07pm On Jul 18, 2019 |
I am sorry about your inability to make calls. Please share the affected phone number via private message for our checks. Mykmykel: |
Re: MTN Customer Care Thread by JideSM: 2:19pm On Jul 18, 2019 |
Y'ello, we are sorry about this. Please share the affected phone number via private message. Nbote: |
Re: MTN Customer Care Thread by gentlewind(m): 9:20am On Jul 19, 2019 |
Pls is MTN now using *355*1* to load credit card. because, some send me a ,q 10 digit mtn credit card and ask me to load it with the *355*1pin#. Pls I need response. Thanks |
Re: MTN Customer Care Thread by JideSM: 9:24am On Jul 19, 2019 |
Thank you for your inquiry. Please follow the recharge process as it will be displayed on the face of the recharge card. gentlewind: |
Re: MTN Customer Care Thread by MilesLamar(m): 11:26am On Jul 20, 2019 |
JideSM: Pls my MTN SIM is making me loss customers, my aunt once complained that she called me and it said switch off... For a SIM that's inside a small phone all day I was shocked and can only imagine the amount of calls I am missing, my friend complained resently and just today I used another MTN line to try it, it said switched off... For a phone that's in my hand?? Wow, I was sad.. Pls what can be wrong? |
Re: MTN Customer Care Thread by ayusadeg(m): 9:11am On Jul 21, 2019 |
EditLord: It seems MTN does not have solution to that stubborn DND, I have tried so many prescriptions to solve it but all proved abortive, they will tell you DND is not active yet line will still not get bulk SMS, am just tired. |
Re: MTN Customer Care Thread by peggywebbs(f): 2:49pm On Jul 28, 2019 |
Please my mum complained that MTN is sending her message to go and update her SIM registration information and come with her passport. Is this legit or 419 because she has registered her SIM since the beginning of SIM registration and she just started getting this message. She said they gave her deadline of 1st August 2019 |
Re: MTN Customer Care Thread by Cheexi(f): 3:02pm On Jul 28, 2019 |
Good day @JideSM please for the past three days now I have not been able to make or receive calls o my blackberry classic... I have called different customer agents, removed and replaced my sim turned the phone off and on still the same. I can't even call 180 with my line right now. Please help!!! |
Re: MTN Customer Care Thread by kayusely70(m): 3:08pm On Jul 29, 2019 |
JideSM:Good day to you sir, apart from MTN walk-in centre at lalkbu street, oke-ilewo, Abeokuta, Ogun State where is another centre in the city, thanks. The one at oke-ilewo is too far from my residence. |
Re: MTN Customer Care Thread by kayusely70(m): 3:16pm On Jul 29, 2019 |
I mistakenly used the wrong code and the PUK of my MTN line was blocked, but i couldnt find the pack but i saw the pin in my old diary where i wrote it, can that serve in lieu of the pack, the line is welcome back. |
Re: MTN Customer Care Thread by adekhingz(m): 9:03am On Jul 31, 2019 |
JideSM: Hello. Please, can you tell me about the Mtn Cug plan? I want t o know the monthly fee and how to get it. |
Re: MTN Customer Care Thread by jboixxx: 12:33am On Aug 01, 2019 |
peggywebbs:.Let her go for the re-registration again. It's normal fir those that did registration when it first started |
Re: MTN Customer Care Thread by grosy: 3:00am On Aug 01, 2019 |
mtn network poor i cannot load card or check bal |
Re: MTN Customer Care Thread by Nobody: 10:26pm On Aug 01, 2019 |
jboixxx:I was told the same thing. Must i go with a valid ID cos i don't have an valid ID. And can i re-register anywhere? It's urgent please help |
Re: MTN Customer Care Thread by jboixxx: 10:35pm On Aug 01, 2019 |
Diegobonito:Just go to any of their offices. Any govt issued ID should do |
Re: MTN Customer Care Thread by JideSM: 4:00pm On Aug 02, 2019 |
MilesLamar: Hello, I am sorry about the SIM issue. Kindly forward the affected phone number through e-mail message for checks and assistance. |
Re: MTN Customer Care Thread by JideSM: 4:02pm On Aug 02, 2019 |
ayusadeg: Hello, sorry about the DND issue. Kindly text ALLOW to 2442 to remove DND on your line. To activate DND, text STOP to 2442 and lets know if issue persist? |
Re: MTN Customer Care Thread by ayusadeg(m): 7:05pm On Aug 04, 2019 |
JideSM: I have done this severally, I tried to test run by sending bulk SMS to it myself but it didn't send, I called call centre severally too I was told is not active but in reality the line can't still get bulk SMS untill I stopped calling. |
Re: MTN Customer Care Thread by grosy: 8:20pm On Aug 04, 2019 |
Pls I can't check my balance n also can't load a card showing me connection error or invalid MMS 07031648628 |
Re: MTN Customer Care Thread by Redxy(m): 9:19am On Aug 05, 2019 |
Hello customer care service! My MTN SIM card usually sucks data very fast. Though I am not a heavy internet user, my 25MB plan finishes in 10 min. What do I do? |
Re: MTN Customer Care Thread by Preffered: 8:13am On Aug 07, 2019 |
blanta: Send your number(Airtel) to me on 08127590007 for Airtel CUG configuration |
Re: MTN Customer Care Thread by Youngetskilz23(m): 11:32pm On Aug 11, 2019 |
JideSM:please modify my number thanks |
Re: MTN Customer Care Thread by JideSM: 12:34pm On Aug 16, 2019 |
ayusadeg: I am sorry for the late response. Kindly provide your phone number through e-mail message so that I can check on your line and provide you with details and resolution feedback. |
Re: MTN Customer Care Thread by JideSM: 1:11pm On Aug 16, 2019 |
grosy: Hello grosy, sorry about this experience. Checks done show that your line is fine and the profile has been refreshed. Kindly restart the phone and try again to recharge and check your balance. |
Re: MTN Customer Care Thread by JideSM: 1:14pm On Aug 16, 2019 |
Redxy: Hello, thank you for reaching out. You may need to control your data to last longer for you too. Use this link /2UVcFVN to learn how to do that. I will also advice you activate bigger data bundle to enable you access the internet more. Dial *131*1# to activate. |
Re: MTN Customer Care Thread by JideSM: 1:26pm On Aug 16, 2019 |
peggywebbs: Y'ello, we understand that your mum may have undergone the registration before now and plea that you find time to update your SIM details. This is required in order to ensure your records are up to date and in compliant with the regulatory standards. We have several MTN hub close to you to make the process a seamless one. Kindly dial *123*7*1# for the MTNN Center closest to you or visit /2HgLrDD Also, with a valid ID card for the update. We apologize for any inconvenience this may cause. |
Re: MTN Customer Care Thread by JideSM: 1:29pm On Aug 16, 2019 |
Cheexi: Hello, I am sorry for the delayed response and your inability to use your line. Kindly restart the phone and insert it into another phone to confirm if issue will continue. And if you are still unable to use the line, simply forward the affected phone number through e-mail message so that it will be looked into. |
Re: MTN Customer Care Thread by JideSM: 1:31pm On Aug 16, 2019 |
Diegobonito: Hello, for the SIM registration update, you may have to visit the MTN store with a valid ID card to complete your SIM validation with us. |
Re: MTN Customer Care Thread by JideSM: 2:59pm On Aug 16, 2019 |
kayusely70: Hello, I am sorry for the delayed response. I can assist you with PUK number. Kindly provide the following for assistance: Full name Date of birth Address Tariff plan Year of SIM activation Number at the back of the SIM date of last recharge and amount. State of Origin Type of device Mothers Maiden Name. |
Re: MTN Customer Care Thread by kayusely70(m): 5:25pm On Aug 16, 2019 |
JideSM:Ive got a welcome back sim at MTN office in Abeokuta after much stress, thanks all the same. |
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