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MTN Customer Care Thread - Phones (251) - Nairaland

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Re: MTN Customer Care Thread by ayusadeg(m): 9:21am On Aug 17, 2019
Though I will still send you the Email anyway just to let you know that, it is still the same thing you asked 2 years ago and didnt get positive result at the end.

JideSM:


I am sorry for the late response. Kindly provide your phone number through e-mail message so that I can check on your line and provide you with details and resolution feedback.

Re: MTN Customer Care Thread by jboixxx: 11:27am On Aug 18, 2019
JideSM:


I'll give you feedback as soon as possible. Regards
Mr Jide, kindly edit my number from my post you quoted in this above post. Thanks.
Re: MTN Customer Care Thread by JideSM: 11:06am On Aug 22, 2019
kayusely70:
Ive got a welcome back sim at MTN office in Abeokuta after much stress, thanks all the same.

You are welcome.
Re: MTN Customer Care Thread by Taymi: 12:41pm On Aug 22, 2019
Mr Jide, please I want to know who load a recharge card (the no) , can I get it please?
41020141041788684.....Mtn
Re: MTN Customer Care Thread by Taymi: 12:57pm On Aug 22, 2019
@jideSM
Re: MTN Customer Care Thread by JideSM: 12:29am On Aug 24, 2019
Taymi:
Mr Jide, please I want to know who load a recharge card (the no) , can I get it please?
41020141041788684.....Mtn

Hell Taymi, thank you for getting in touch. Kindly note that you might not be able to get the phone number that loaded the recharge card. I apologize for that. If you are suspecting any phone number, you can present it and I will assist with the verification.
Re: MTN Customer Care Thread by JideSM: 12:31am On Aug 24, 2019
jboixxx:

Mr Jide, kindly edit my number from my post you quoted in this above post. Thanks.

Hello, may I know the number you want me to edit?
Re: MTN Customer Care Thread by JideSM: 12:33am On Aug 24, 2019
ayusadeg:
Though I will still send you the Email anyway just to let you know that, it is still the same thing you asked 2 years ago and didnt get positive result at the end.


Kindly assist with the recent error message received when a bulk SMS is being sent to your line so that the resolution will be based on that evidence. Checks also confirm that your line is fine to receive OTP, SMS on it.
Re: MTN Customer Care Thread by jboixxx: 1:15am On Aug 24, 2019
JideSM:


Hello, may I know the number you want me to edit?

It's here https://www.nairaland.com/1379574/mtn-customer-care-thread/215#62573229 in your quote
Re: MTN Customer Care Thread by EasternActivist: 12:40am On Aug 29, 2019
Why is the night plan not subscribing
Re: MTN Customer Care Thread by ayusadeg(m): 7:30pm On Aug 29, 2019
JideSM:


Kindly assist with the recent error message received when a bulk SMS is being sent to your line so that the resolution will be based on that evidence. Checks also confirm that your line is fine to receive OTP, SMS on it.

Thanks so much, but currently I don't have access to any bulk sms website to carry that out.
Re: MTN Customer Care Thread by Juliearth(f): 5:00am On Sep 01, 2019
JideSM:


Apologies for the blocked SIM issue on your line. Kindly supply the correct details of the following to enable me assist you with the PUK Code:
Your phone Number,
Your SIM registration full names,
Year of activation,
Date of Birth,
Tariff plan (MTN Pulse, BetaTalk, etc.),
Date of last recharge and amount,
The number at the back of your SIM card,
State of origin and residential address




...
Re: MTN Customer Care Thread by Bossman(m): 5:36am On Sep 03, 2019
Wow! You are posting your entire identification info to a PUBLIC forum. SMH!

Juliearth:

Hello Jide, I am presently in this dilemma. I guess I should provide these details to you.
Re: MTN Customer Care Thread by Juliearth(f): 12:00pm On Sep 03, 2019
Bossman:
Wow! You are posting your entire identification info to a PUBLIC forum. SMH!





Thank you for reminding me, sir Bossman. I totally forgot to edit the post since the issue has been resolved. Moreso, the number in question isnt linked to any of my accounts and I have an active sensor against scammers and their schemes, so I believe all is well. Thank you all the same.
Re: MTN Customer Care Thread by Mizik(m): 12:10pm On Sep 03, 2019
Bossman:
Wow! You are posting your entire identification info to a PUBLIC forum. SMH!

its ur turn to edit out her info
Re: MTN Customer Care Thread by JideSM: 11:00am On Sep 11, 2019
jboixxx:


It's here https://www.nairaland.com/1379574/mtn-customer-care-thread/215#62573229 in your quote

Hello jboixxx, your request has been granted.

1 Like

Re: MTN Customer Care Thread by jboixxx: 11:09am On Sep 11, 2019
JideSM:


Hello jboixxx, your request has been granted.
Thanks.
Re: MTN Customer Care Thread by JideSM: 1:14pm On Sep 11, 2019
EasternActivist:
Why is the night plan not subscribing


Hello, sorry for the delayed response. The night data bundle is still available. Dial *406#, follow the prompt to activate the bundle for N25 or N50 respectively. May I know if you have been able to activate it?
Re: MTN Customer Care Thread by JideSM: 1:02pm On Sep 25, 2019
ayusadeg:
Though I will still send you the Email anyway just to let you know that, it is still the same thing you asked 2 years ago and didnt get positive result at the end.


Hello, may I know if the bulk SMS issue on your line has been restored as discussed?
Re: MTN Customer Care Thread by Baldwretch: 6:58pm On Sep 25, 2019
JideSM:


Hello, may I know if the bulk SMS issue on your line has been restored as discussed?

Hi Jide,

I have been using my MTN SIM for, I think 9 or 10 years now (070 number) and in all these years, I have had to update my sim, not on one or two occasions. This is partly due to missing sim, NCC directives and other reason. The last time I did welcome back was in Dec 2017 in Ilorin.

My sim has gotten missing at least 3 times and in each of these occasions, MTN had to capture my details again and demand what they requested to activate me... so I don't exactly understand what this update is about. is it every year or two that SIM needs to be registered?


At one point, MTN promised me 5k if I update my sim. I don't understand this madness. If you lack a good database to store customer's infos, fine, but the onus for such professional misconduct lies on you, not on your customers. For goodness sake. I have used other network providers and they don't bark like you guys frequently do.

Then MTN began to gradually disconnect me from their network. First it was, you cannot make calls but you could receive, and I actually couldn't make calls. Then it is, you cannot recharge, and finally, you cannot do anything. Make calls, check account balance, receive calls etc, etc. I am not kidding you, na condition make crayfish bend sef. If I had the means, you'd get sued idiotas. You think if all Nigerians do not know their rights, I am one of them? Idiots!!!!

I was very reluctant but not for my sake, but the sake of people who needed to get to me, I had to go do the update in your registration centre today with my NIMC slip since I couldn't do anything. I cannot call or check balance or do anything, says unfinished.

I went today and the guy assisting me could not get the OTP to me. We spent several hours there trying to get the OTP to my phone and still, no OTP. I waited for a long time and still, no OTP. What kind of rubbish is this? i am going to o ONE more time andd if I don't get it to work, I will send a video of me breaking the SIM and you'd have to watch it on Nairaland.

My number is [removed].

Edit: Number has been removed on 03/10/2019
Re: MTN Customer Care Thread by alaricsaltzman: 5:26pm On Sep 26, 2019
I get check operator services whenever I want to make calls. How can I fix this?
Re: MTN Customer Care Thread by ayusadeg(m): 11:30pm On Sep 29, 2019
JideSM:


Hello, may I know if the bulk SMS issue on your line has been restored as discussed?

Thanks Jidesm for your concern, the problem still persists, I now have recent evidences just that there is no option for attachment via DM I would have sent you the screenshot.
Re: MTN Customer Care Thread by ayusadeg(m): 11:41pm On Sep 29, 2019
JideSM:


Hello, may I know if the bulk SMS issue on your line has been restored as discussed?
These are the delivery status of two different messages, one was sent only to the affected number while another to two numbers one delivered and the affected one indicated DND.

Re: MTN Customer Care Thread by fidelium7(m): 10:00pm On Oct 11, 2019
Hello
Please I have been trying to reach a customer care agent on 180 but its connecting to an Emergency Line.
I have an issue: I made a recharge from my account several days ago. I was debited but the airtime hasn't reflected in my account.
Re: MTN Customer Care Thread by JideSM: 2:00pm On Oct 16, 2019
alaricsaltzman:
I get check operator services whenever I want to make calls. How can I fix this?

Hello, I apologize for this experience. Kindly insert the SIM in a small device and try again to confirm if its the same error message you will receive on it. Also, forward the affected phone number through e-mail for further checks.
Re: MTN Customer Care Thread by JideSM: 7:11am On Oct 18, 2019
fidelium7:
Hello
Please I have been trying to reach a customer care agent on 180 but its connecting to an Emergency Line.
I have an issue: I made a recharge from my account several days ago. I was debited but the airtime hasn't reflected in my account.

Hello, I am sorry about the delayed response on the recharge issue. Kindly forward the phone number, bank name, account number, reference ID, mode of recharge, date and amount of recharge through e-mail message for checks and assistance.
Re: MTN Customer Care Thread by Yewandequeen(f): 7:53am On Oct 23, 2019
@JideSM what is this now? I recharged 1500 to subscribe for data, the recharge was successful and I got the notification but fund not in my acct. Tried to subscribe but says insufficient balance. Can you please resolve this asap!

How do I drop my no?
Re: MTN Customer Care Thread by JideSM: 2:58pm On Oct 31, 2019
Yewandequeen:
@JideSM what is this now? I recharged 1500 to subscribe for data, the recharge was successful and I got the notification but fund not in my acct. Tried to subscribe but says insufficient balance. Can you please resolve this asap!

How do I drop my no?


I am sorry about the recharge issue.
Please confirm if this is still pending. If so, send a private mail to me about the recharge details.
Re: MTN Customer Care Thread by Yewandequeen(f): 7:32am On Nov 01, 2019
JideSM:


I am sorry about the recharge issue.
Please confirm if this is still pending. If so, send a private mail to me about the recharge details.
its no longer pending. Thank you.
Re: MTN Customer Care Thread by ghostmist: 2:46pm On Nov 01, 2019
.
Re: MTN Customer Care Thread by imchuckz(m): 11:09pm On Nov 02, 2019
Hi @JideSM,

I went to retrieve my sim and after over 24hrs, the sim hasn't displayed any network. Please what could be wrong.

Kindly help.
Re: MTN Customer Care Thread by imchuckz(m): 11:10pm On Nov 02, 2019
JideSM:


I am sorry about the recharge issue.
Please confirm if this is still pending. If so, send a private mail to me about the recharge details.


Hi @JideSM,

I went to retrieve my sim and after over 24hrs, the sim hasn't displayed any network. Please what could be wrong.

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