Good day, still don't know why I wasn't chanced to write this earlier, the rage inside has reduced now. Still I can't see things going bad that bad and keep quiet. I personally believe that change actually begins with I and you. Let's skip the drama and let me lament.
This is my second time of using Nipost, the first was when I received a parcel from Lagos and it got to me at Nsukka in three working days.

I made a purchase on Aliexpress and patiently waited for it to arrive. Do you know that anxiousness that comes when you order something and all? Yeah, it got hold of me. Tracked the package and it showed "Receive item at delivery office (Inb),A 2019-09-20 12:20:00 [Nigeria]". I went to UNN post office that Friday by 3:45 pm to check for my package, apart from the poor reception by the old woman who was at the front desk, she rudely directed me to an office inside.

I went inside and met the man and told him why I was there, he replied with, "We have been attending to Alixexpress orders since morning, we are busy with other things...". I stared at the man and hesitated to go, he looked at me and in an attempt to give me false hope asked me my name, to which I answered him. He told me he hasn't seen any parcel with that name and told me to come back on Monday. I humbly left for my place.

Fast forward to today being Monday, wanted to go as early as 8 am but I remembered it was a Government establishment I was heading to, so I waited a bit. Got there by 10:48 am, lo and behold I met a woman still mopping the office, let's call her woman A. I was shocked beyond words, she was only concerned with me not entering inside the office so as not to dirty the newly mopped old tiles. Due to the fact that I don't like to add to someone's work, I waited till the floor got dried and I went in.

I went straight to the office of the man that instructed me to come on Monday only for him to tell me they are busy. I became bittered and wondered what were they busy with. Oh, mopping of the floor by 11: 00 am. I jejely went back to their front desk and stood, I wonder why there are no chairs for customers to sit on and wait for the "busy people". While waiting another student came, she had a case of missing goods but her own story is one for another day.

Still standing, I was scanning the room with my eyes looking for a number I can complain to. Saw two numbers on a document posted on the walls of the building, 07055991756 and 07055991740 around 11:21 am. Tried both severally but the number refused to connect. We were there then a man in a suit came in, trust we Nigerians to showcase the 'Big man' mentality. People I didn't know were inside the building came out to address his issue. I muttered bitterly, "Shey it's because I didn't come here with a car that's why they don't want to attend to us".

The painful thing is the woman that is supposed to attend to us was still 'busy' mopping her part of the office and didn't bother to say a word to us except, "Shift from the road before this mud touch you", let's call her woman B. Woman A's concern was that we were blocking the front desk, the counter is very wide and she was the only there with nobody to attend to us. After more complaining, I still don't know why it's the language we choose to understand, another man there asked that those in charge should attend to us. The first man insisted that the woman was busy, the other man told us to exercise patience.

I suggested to the other girl to check Nipost's office for their official number, and we got it 07000NIPOST and I dialled it. It went through normal Customer Care call ish till I got to the part where I could complain. It connected with an agent and I started speaking to her, poured out my heart to her only to check my phone and see that the line had disconnected. I don't know if my issue made her end the call or not. Tried the number again severally, they kept saying their agents are busy at the moment. I wonder how many people are complaining about Nipost at the same time as me.

Finally, by 12:00 pm the man that was telling me they were busy came to us and took us to the Aliexpress parcel part of the office. He looked at us and asked," You people don't understand the meaning of someone being busy?, So if you were busy with something at home and someone came, you would leave the thing to attend to the person?". I laughed in mind and replied," Yes Sir I will". He was shocked, maybe he was expecting me to support him so as to obtain my parcel. He tried to suggestify his actions with the excuse that if they start handling Aliexpress orders, they will be stuck with it till 4 pm. Shey, they want to come to work and be idle?

In the end, the other two girls saw their parcel and I didn't see mine in their book, yet Nipost's website is saying the stuff has arrived. Let me not think to that side yet.

My annoyance is not the fact that I didn't see my stuff but the way they treated us because we were students. We students are busy too, ask around exams has started in UNN. Yet they treated us anyhow and many times said, if we couldn't wait, we should go back and come the next day.
I am also displeased with the fact that a whole Nipost has no efficient customer care line. The branch has poor customer service and all, don't know if it's because it's filled with old people who feel they are doing you a favour.

Thanks for reading, I hope we can push it to the relevant authorities.

A Concerned Nigerian.



CC
lalasticlala

You used NIPOST?? You get mind o.
Na your type dey stay frontline for battleground.

Who uses NIPOST in this age, using NIPOST is just like using a camel to travel to Algeria.

lol did you check if the delivery is Lagos office or your location? aliexpress can delay some especially with buhari putting too much eye on what comes in, as in too much screening even those guys do China shipping are feeling the bite. in fact most of my package via those shippers get ransacked and some items even went missing.
as for nipost, I think its a just a means of keeping some old folks employed. even the young people there look old lol, anyway I don't have problem with them because I put on my best smile anytime I am visiting and most of the guys on the deck know, apart from recharge they ask every time no wahala

Blakjewelry:
lol did you check if the delivery is Lagos office or your location? aliexpress can delay some especially with buhari putting too much eye on what comes in, as in too much screening even those guys do China shipping are feeling the bite. in fact most of my package via those shippers get ransacked and some items even went missing.
as for nipost, I think its a just a means of keeping some old folks employed. even the young people there look old lol, anyway I don't have problem with them because I put on my best smile anytime I am visiting and most of the guys on the deck know, apart from recharge they ask every time no wahala

Yeah, it's my location Enugu. The first time I received something, the woman made sure I gave her recharge card because she called me to pick my package.

I didn't read the post but sorry.

Daniel2802:
Good day, still don't know why I wasn't chanced to write

CC
lalasticlala

from your tracking details your goods is due for collection ,check the next day ,if you dont get it,,, tell them to track it for you by giving them the tracking number and raise a case ,simple,, every nipost office has an internet tracking section

Sorry for the bitter experience but what were you expecting from a Nigerian government coy, when sending within Nigeria Redstar is way better but from abroad just use fedex or Dhl and save yourself the stress and headache. Your item can easily go missing with Nipost, sometimes the quantity missing especially when shipped from abroad, it Might even get stuck with custom and never clears. Even if it does the local Nipost office will exploit you by asking for ridiculous amount of money to get your package.

G

Calm down bro... Calm Down ..
From your Summation, Someone was waiting for you to Offer them something...

Some Government Establishments are run anyhow... atimes the staffs do things like they are not paid..

Just like some of the Courts in Lagos..

You go to a court to Swear an oath of something of that Nature. Only for you to be Robbed before you get what u want..

If i start writing the horrible experiences I've faced with customs and Nipost ehn , my brother Agam emecha ruo afọ ọzọ

I am sorry about ur experience.
Many centres are like that and it stems from the frustrations at the job.
U may give them more time or in retrospect go the central post office and lodge ur complaint. They will be in the best position to know where ur items are.

They are still

this is Nigeria where nothing is working

Nipost still dey ni?

What are the odds!! I just left nipost 2 mins ago. The one at Enugu town sha, not Nsukka. The Enugu branch was recently renovated , they have a bench for people to sit and wait but the crowd these days is something else. I remember 3-6yrs back when I go to pickup AliExpress packages , I don't spend 2 minutes there I pickup and leave. These days with Penetration of ecommerce the volumes they handle has increased exponentially you can spend 30-1hr if you don't come in the morning as they open. They don't have the best customer service but they get the job done, haven't lost any package and they normally call me to pickup a day or 2 after they receive my item.

Customer service will vary from branch to branch but Las Las it's a government office and you know how government things are in Nigeria.

Hmm

. 9ja wenjele

Nipost

Nothing is working presently and nipost isn't an exception

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Gf

They should just close that organisation! Most people are afraid of using their service due to this incompetence.

I don't feel like talking

Pls help my business by following @teemay1 fashion on instagram. Not asking for money,,.. Just help by following...

Hmmm. Just left NIPOST and I have nothing but good reviews.

@op, I really don't know why you are bothered especially when there is a caveat of aliexpress returning back your money in 90 days if you haven't gotten your item.

Anytime I order something from AliExpress, I allow for that window to elapse before raising any complaints with AliExpress and not NIPOST. It's that simple. Just open a dispute.

You are not obliged to pay for any credit so don't do that again unless u want to. Also make friends with the person in charge so that he or she can inform you when your package arrives. I have 5 of their numbers with me now.

Finally, do relax, life isn't that complex so stop making a mountain out of a molehill.

Sorry for your experience with Nipost. I have been using nipost for the past 3years now to take deliveries from aliexpress and I have enjoyed it throughout. The customer service have been top notch especially the offices at Mararaba nasarawa state, area1 and zone3 Abuja. You have to learn how to appear with authority before people especially Nigerians, nobody will look at you if you talk like a fearful wet kitten.

Didn’t even know nipost was still in existence

Daniel2802:
Good day, still don't know why I wasn't chanced to write this earlier, the rage inside has reduced now. Still I can't see things going bad that bad and keep quiet. I personally believe that change actually begins with I and you. Let's skip the drama and let me lament.
This is my second time of using Nipost, the first was when I received a parcel from Lagos and it got to me at Nsukka in three working days.

I made a purchase on Aliexpress and patiently waited for it to arrive. Do you know that anxiousness that comes when you order something and all? Yeah, it got hold of me. Tracked the package and it showed "Receive item at delivery office (Inb),A 2019-09-20 12:20:00 [Nigeria]". I went to UNN post office that Friday by 3:45 pm to check for my package, apart from the poor reception by the old woman who was at the front desk, she rudely directed me to an office inside.

I went inside and met the man and told him why I was there, he replied with, "We have been attending to Alixexpress orders since morning, we are busy with other things...". I stared at the man and hesitated to go, he looked at me and in an attempt to give me false hope asked me my name, to which I answered him. He told me he hasn't seen any parcel with that name and told me to come back on Monday. I humbly left for my place.

Fast forward to today being Monday, wanted to go as early as 8 am but I remembered it was a Government establishment I was heading to, so I waited a bit. Got there by 10:48 am, lo and behold I met a woman still mopping the office, let's call her woman A. I was shocked beyond words, she was only concerned with me not entering inside the office so as not to dirty the newly mopped old tiles. Due to the fact that I don't like to add to someone's work, I waited till the floor got dried and I went in.

I went straight to the office of the man that instructed me to come on Monday only for him to tell me they are busy. I became bittered and wondered what were they busy with. Oh, mopping of the floor by 11: 00 am. I jejely went back to their front desk and stood, I wonder why there are no chairs for customers to sit on and wait for the "busy people". While waiting another student came, she had a case of missing goods but her own story is one for another day.

Still standing, I was scanning the room with my eyes looking for a number I can complain to. Saw two numbers on a document posted on the walls of the building, 07055991756 and 07055991740 around 11:21 am. Tried both severally but the number refused to connect. We were there then a man in a suit came in, trust we Nigerians to showcase the 'Big man' mentality. People I didn't know were inside the building came out to address his issue. I muttered bitterly, "Shey it's because I didn't come here with a car that's why they don't want to attend to us".

The painful thing is the woman that is supposed to attend to us was still 'busy' mopping her part of the office and didn't bother to say a word to us except, "Shift from the road before this mud touch you", let's call her woman B. Woman A's concern was that we were blocking the front desk, the counter is very wide and she was the only there with nobody to attend to us. After more complaining, I still don't know why it's the language we choose to understand, another man there asked that those in charge should attend to us. The first man insisted that the woman was busy, the other man told us to exercise patience.

I suggested to the other girl to check Nipost's office for their official number, and we got it 07000NIPOST and I dialled it. It went through normal Customer Care call ish till I got to the part where I could complain. It connected with an agent and I started speaking to her, poured out my heart to her only to check my phone and see that the line had disconnected. I don't know if my issue made her end the call or not. Tried the number again severally, they kept saying their agents are busy at the moment. I wonder how many people are complaining about Nipost at the same time as me.

Finally, by 12:00 pm the man that was telling me they were busy came to us and took us to the Aliexpress parcel part of the office. He looked at us and asked," You people don't understand the meaning of someone being busy?, So if you were busy with something at home and someone came, you would leave the thing to attend to the person?". I laughed in mind and replied," Yes Sir I will". He was shocked, maybe he was expecting me to support him so as to obtain my parcel. He tried to suggestify his actions with the excuse that if they start handling Aliexpress orders, they will be stuck with it till 4 pm. Shey, they want to come to work and be idle?

In the end, the other two girls saw their parcel and I didn't see mine in their book, yet Nipost's website is saying the stuff has arrived. Let me not think to that side yet.

My annoyance is not the fact that I didn't see my stuff but the way they treated us because we were students. We students are busy too, ask around exams has started in UNN. Yet they treated us anyhow and many times said, if we couldn't wait, we should go back and come the next day.
I am also displeased with the fact that a whole Nipost has no efficient customer care line. The branch has poor customer service and all, don't know if it's because it's filled with old people who feel they are doing you a favour.

Thanks for reading, I hope we can push it to the relevant authorities.

A Concerned Nigerian.



CC
lalasticlala

next time,google their customer care email,twiter handle and you will get result within 24 hours

The Nigerian civil service is big problem to this country. Lazy and entitled. Rude and proud. A lot of civil servants need to lose their jobs. This is happening everywhere. And what the useless servicom who ought to monitor these things? Smh.