It's been over a week since I ordered for a HP laptop from jumia, so I paid using their online payment system 'jumia pay'.

My money was deducted but the transaction was unsuccessful. I have been calling jumia customer care line since last week but they keep on posting me.

They said I should wait for 2 - 5 working days before my money will be refunded, it is over a week now and I have not seen anything

I have been making constant calls for the past 2 days and they seems they've no answer to the problem which they put me through

I have checked my jumia wallet, given them the order number and all the information they asked but nothing seems promising

Please someone should help me get my hard earned money from jumia

Kindly exercise patience. The issue would be resolved. I speak from experience. Just make sure the details you provide are correct.

They will surely refund u exercise more patiece

They will surely refund ur money. I was once in this situation and my money was refunded within 2weeks. But u shud not relent in calling them o o.

That is how they delivered a wrong shoe size to me and then they promised to come pick it up. That was how they kept posting me here and there until, after much posting i got tired and stopped calling them.
Last 2 years, i bought a phone from them that stopped working (ie died as in dead) after 3weeks. Jumia said global items did not have warranty so that was how i lost 45k.
Jumia has become seriously unreliable.
I have vowed to stop patronizing them. It is that Simple! .

Online shopping in Nigeria is dead. I tried to buy a laptop, probably the same model and price you purchased but it declined after payment, saying out-of-stock. I got my money back into the Jumia wallet. I am still waiting for the cash to transfer back into my bank account.

Last last na to buy product from person sure pass. I’ve purchased a better albeit more expensive laptop straight from the manufacturer. No more Jumia, Konga, Dealdey and the likes for me.

As an Ex CS agent now Jumia Vendor, Patience is the Key, you have to be patient.

meobizy:
I got my money back into the Jumia wallet. I am still waiting for the cash to transfer back into my bank account.

Last last na to buy product from person sure pass. I’ve purchased a better albeit more expensive laptop straight from the manufacturer. No more Jumia, Konga, Dealdey and the likes for me.

I believe you would have to effect the transfer from your Wallet.

Just one small issue, everybody crucify Jumia, but the customers wouldn't blow up the internet, when they don't pick up their Pay on Delivery orders or cancels the order after all Shipping and Logistics has been made.

same here.... jumia reps keep lying up and down

Me77:
It's been over a week since I ordered for a HP laptop from jumia, so I paid using their online payment system 'jumia pay'.

My money was deducted but the transaction was unsuccessful. I have been calling jumia customer care line since last week but they keep on posting me.

They said I should wait for 2 - 5 working days before my money will be refunded, it is over a week now and I have not seen anything

I have been making constant calls for the past 2 days and they seems they've no answer to the problem which they put me through

I have checked my jumia wallet, given them the order number and all the information they asked but nothing seems promising

Please someone should help me get my hard earned money from jumia

be patient, it will be refunded, you can contact on whatsapp if you are not credited by Monday let me see Wat I can do 08-13-80-96-1-35

I bought rice from jumia. 50kg, it's been 1 week 2 days today. What is paining me is that I've already paid. Maybe they want to deliver on Christmas day gan gan.
This means, everyday since I ordered, my eye dey road maybe they'll come today. Na so I dey buy cup of rice since too. Once I get my rice or my money, jumia is dead to me

My best advice if your money wasn't refunded by Monday. tweet/DM them on Twitter u go see as them go dey call you and find solution..

I dont think its advisable to buy eletronic items online. If there's probem and you are asked to return the item, wahala de especially if you live far away - imagine sending a 55 inch tv back to lagos from Yola or bauchi. Why not buy at a local store and save yourself from headaches.

1. Take it up with your bank, they should be able to help and log it against the recipient bank (jumia bank) especially if u have a screenshot of the unsuccessful transaction message or can prove it with facts, it will help to make the process faster.

2. Call them out on Twitter, tag correct people and attach evidence of deduction from bank. U can also tag @fccpcnigeria, they are slow (guess this is because they have alot of cases) but would definitely help. U can copy babatunde irukera

Me77:
It's been over a week since I ordered for a HP laptop from jumia, so I paid using their online payment system 'jumia pay'.

My money was deducted but the transaction was unsuccessful. I have been calling jumia customer care line since last week but they keep on posting me.

They said I should wait for 2 - 5 working days before my money will be refunded, it is over a week now and I have not seen anything

I have been making constant calls for the past 2 days and they seems they've no answer to the problem which they put me through

I have checked my jumia wallet, given them the order number and all the information they asked but nothing seems promising

Please someone should help me get my hard earned money from jumia

Use twitter ....they don't like being reported on social media especially twitter

Call your bank too

Niceman4u:
They will surely refund ur money. I was once in this situation and my money was refunded within 2weeks. But u shud not relent in calling them o o.

I wouldn't relent in calling them, even this morning I will call them.

possibilita:
be patient, it will be refunded, you can contact on whatsapp if you are not credited by Monday let me see Wat I can do 08-13-80-96-1-35

Thanks, I will be patiently waiting.

meobizy:

I got my money back into the Jumia wallet. I am still waiting for the cash to transfer back into my bank account.

Simply go to

1. pay.

2. Log in

3. Click on withdraw

4. Scroll to bank transfer

5. Fill in bank details

5. Withdraw!

Hope this helps.

GEOANDSONS:
As an Ex CS agent now Jumia Vendor, Patience is the Key, you have to be patient.

I believe you would have to effect the transfer from your Wallet.

Just one small issue, everybody crucify Jumia, but the customers wouldn't blow up the internet, when they don't pick up their Pay on Delivery orders or cancels the order after all Shipping and Logistics has been made.

It is the company’s responsibility to create protocols to avoid such. Find a name-and-shame scheme or whatever it is or keep the product around so someone else can have it to buy. The laptop I selected at the price will have another person quickly purchase it but still the company didn’t have one in stock. Well, nothing concern me, they won’t come across my hard earned money again.

marimaar:


Simply go to

1. Pay.

2. Log in

3. Click on withdraw

4. Scroll to bank transfer

5. Fill in bank details

5. Withdraw!

Hope this helps.

Yes. Thank you. I’ve done all those. I’m waiting for the money to come in now. After two working days I’ll start calling their customer care service.

meobizy:

Yes. Thank you. I’ve done all those. I’m waiting for the money to come in now. After two working days I’ll start calling their customer care service.

Alright then. Just have patience. It will surely drop to your account.

Seizure:
That is how they delivered a wrong shoe size to me and then they promised to come pick it up. That was how they kept posting me here and there until, after much posting i got tired and stopped calling them.
Last 2 years, i bought a phone from them that stopped working (ie died as in dead) after 3weeks. Jumia said global items did not have warranty so that was how i lost 45k.
Jumia has become seriously unreliable.
I have vowed to stop patronizing them. It is that Simple! .

this is serious ooo

Bluehill1051:
I bought rice from jumia. 50kg, it's been 1 week 2 days today. What is paining me is that I've already paid. Maybe they want to deliver on Christmas day gan gan.
This means, everyday since I ordered, my eye dey road maybe they'll come today. Na so I dey buy cup of rice since too. Once I get my rice or my money, jumia is dead to me

Lmao

Excuse me pls, i found your post so funny.

Jumia sent my money back today. It was a one day thing. I called and they told me in detail how to transfer the fund from my wallet into my bank account. I still won’t use the service or advice someone to. One disappointment from them is more than enough.

meobizy:
Online shopping in Nigeria is dead. I tried to buy a laptop, probably the same model and price you purchased but it declined after payment, saying out-of-stock. I got my money back into the Jumia wallet. I am still waiting for the cash to transfer back into my bank account.

Last last na to buy product from person sure pass. I’ve purchased a better albeit more expensive laptop straight from the manufacturer. No more Jumia, Konga, Dealdey and the likes for me.

How did you manage to get your money back from the Wallet to your account

jasperwilson87:



How did you manage to get your money back from the Wallet to your account

This is exactly what I want to know. My refund has spent ten days in the Jumia Account. I tried to withdraw it and it told me the bank account — which I used to pay in the first place — is not linked to my Jumia account.

I swear to God, nothing works in Nigeria.

Update: Jumia refunded my money a month later. They called me three days beforehand to say the transaction was reversed. I kuku deleted my Jumia account and have sworn to never gamble on online shopping in this country. The painful part is, I know how seamless shopping online is in western nations. Sometimes, you receive a duplicate of your purchase if it gets lost in transit. Two weeks later, your delivery may finally make it — leaving you with two items of everything you ordered. Tell me which lunatic will refuse to patronize such service. The worst part is, Jumia has not changed the products' status to out-of-stock despite me reminding them a handful of times. There are millions more suckers they can scam. They lost me, as well as tens more who gisted me of their situations.

Go to their twitter handle and message them!