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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (592444 Views)
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Re: MTN Customer Care Thread by etebefia: 7:34am On Nov 07, 2019 |
JideSM:Can you please delete my phone number from the quote? Thank you. |
Re: MTN Customer Care Thread by ayusadeg(m): 10:00am On Nov 08, 2019 |
ayusadeg:Hi JideSM, didn't hear from you again after showing you this evidence, you asked for it now. |
Re: MTN Customer Care Thread by samwise99(m): 3:40pm On Nov 11, 2019 |
JideSM: Please Sir ... Modifying the post & remove my number Thanks |
Re: MTN Customer Care Thread by teejnation(m): 8:54pm On Nov 11, 2019 |
I retrieved my mtn line today via roadside agent. Sim yet to be activated. Pls help |
Re: MTN Customer Care Thread by wummex(f): 5:08am On Nov 12, 2019 |
Hi Jide, Please help confirm my Mtn keep my number status. I have sent a message to you already. Thank you |
Re: MTN Customer Care Thread by Skykid1208(m): 2:30am On Dec 02, 2019 |
Hello, subscribed to the MTN weekly YouTube plan of 2gb for a week, but when every I use YouTube my normal data was being used until it got finished now I can even access YouTube with my YouTube plan, either using the YouTube app on my phone or using my browser to access YouTube website, and I have over 2045mb for YouTube but it's not working. |
Re: MTN Customer Care Thread by JideSM: 2:05pm On Dec 04, 2019 |
Y'ello Skykid1208, We are sorry about this experience. Please share the affected phone number via mail. We are following you here to permit the mailing. Skykid1208: |
Re: MTN Customer Care Thread by finebois(m): 11:29pm On Dec 07, 2019 |
JideSM:hello, pls I lost my mtn sim last week, but before I lost the sim, the last time I used the sim was 2018. Is it still possible for me to retrieve the sim |
Re: MTN Customer Care Thread by JideSM: 6:47am On Dec 12, 2019 |
finebois: Hello finebois, thank you for reaching out. I would like to have the affected phone number through e-mail message for checks on the availability of the line. Unused lines is usually recycled after 365days. |
Re: MTN Customer Care Thread by JideSM: 6:52am On Dec 12, 2019 |
teejnation: Hello, I am sorry for the delayed response. Kindly confirm if the line is active for use now. If not, you may need to visit the nearest MTN store with a valid ID card, SIM pack/Affidavit and SIM registration details for the welcome back. The SIM cost only N100. ~BN |
Re: MTN Customer Care Thread by JideSM: 7:51am On Dec 12, 2019 |
Skykid1208: Hello, checks done show that the YouTube data bundle was in use. However, your line profile has been refreshed. Kindly update the app and try opening the app once again. I apologize for the delayed response. |
Re: MTN Customer Care Thread by JideSM: 7:55am On Dec 12, 2019 |
wummex: Hello, sorry for the delayed response. May i have your phone number through e-mail message for checks on the Keep My Number service on your line. |
Re: MTN Customer Care Thread by finebois(m): 8:38am On Dec 12, 2019 |
JideSM:kindly drop your e-mail address |
Re: MTN Customer Care Thread by Oyinlomobambam(m): 10:26am On Dec 12, 2019 |
How can I upgrade my Mtn line to 4g without going to thier office? |
Re: MTN Customer Care Thread by Bossman(m): 5:38pm On Dec 12, 2019 |
You will need to upgrade to a 4G sim, so you will need to appear in person Oyinlomobambam: |
Re: MTN Customer Care Thread by JideSM: 11:40am On Dec 18, 2019 |
Oyinlomobambam: Hello, thank you for getting in touch. kindly visit any nearest MTN office with either a Driver’s License/Voters Card/National ID Card/NIN document/Sworn affidavit, SIM card and SIM registration details for the SIM upgrade. |
Re: MTN Customer Care Thread by iyoema(m): 4:09am On Dec 20, 2019 |
please how do I deactivate mtn awuf4u? 1 Like |
Re: MTN Customer Care Thread by Akin4Christ(m): 12:40pm On Dec 20, 2019 |
Hi JideSM, Is there any package as the MTN U&Me of old that allows unlimited call subscription to a particular number? |
Re: MTN Customer Care Thread by osamz007: 7:14pm On Dec 20, 2019 |
Hi customer service, please I can't send message with my phone. |
Re: MTN Customer Care Thread by samwise99(m): 1:36pm On Dec 26, 2019 |
JideSM: Sir.. Pls help me and edit the post and remove my number. Please I beg you. Merry Christmas |
Re: MTN Customer Care Thread by malambuba(m): 6:50am On Dec 27, 2019 |
Hello Jide, As an MTN SIM REG AGENT how can I get OTP to Re-register an MTN SIM CARD as it doesn't show OTP, when check balance it shows UNFINISHED, when make call it also shows UNFINISHED. Anything it shows UNFINISHED , Unfinished , |
Re: MTN Customer Care Thread by SheWrites(f): 11:56am On Jan 01, 2020 |
Hello... my kids played with my phone and now my Mtn line is asking for the puk number. I don't have it. Sent you a mail already. I need help unblocking my sim. Thanks |
Re: MTN Customer Care Thread by GoodnessB(f): 1:58pm On Jan 01, 2020 |
JideSM: What's the requirements for a SIM upgrade. My sim is 3g I got a text request for an upgrade to 4g |
Re: MTN Customer Care Thread by Oladimejjy(m): 8:22am On Jan 09, 2020 |
JideSM: Please I have the picture of my nin slip on my phone can I take it to the place of sim registration..will I be attended to? |
Re: MTN Customer Care Thread by Gabaleve(m): 3:24pm On Jan 11, 2020 |
[quote author=JideSM post=85015671] pls sir.. I have a sim given to me, I misplaced the sim and I want to retrieve, although I have the every other info concerning the sim except the sim pack....pls how can I get back d sim because when I visited the MTN office,i was told it's a different picture from mine so I can't do nothing until I read about MTN third party registration...pls what can I do..I urgently need d sim |
Re: MTN Customer Care Thread by Gabaleve(m): 3:30pm On Jan 11, 2020 |
JideSM: pls sir.. I have a sim given to me, I misplaced the sim and I want to retrieve, although I have the every other info concerning the sim except the sim pack....pls how can I get back d sim because when I visited the MTN office,i was told it's a different picture from mine so I can't do nothing until I read about MTN third party registration...pls what can I do..I urgently need d sim |
Re: MTN Customer Care Thread by edoairways: 4:12pm On Jan 11, 2020 |
JideSM is MTN offering 13gig for N3,500 valid for 30 days? |
Re: MTN Customer Care Thread by buklarbest: 6:35pm On Jan 14, 2020 |
Hello JideSM, Pls my Mtn line has been misbehaving for the past 2 weeks. Each time I try to load airtime, it keeps saying the pin is invalid and I will be barred from the service if I try 5 times. The funniest part is that the recharge card will work if tried on another SIM card. Pls help me on this. My number is 07069336594.Thank You |
Re: MTN Customer Care Thread by JideSM: 6:24am On Jan 16, 2020 |
iyoema: Hello iyoema, sorry for the delayed response. You can enjoy the Awuf4U bonus anytime you recharge using *888*PIN# you will receive 500% bonus on your recharge. The bonus will be valid for calls, internet and sms. |
Re: MTN Customer Care Thread by JideSM: 7:06am On Jan 16, 2020 |
Akin4Christ: Hello Akin, sorry for the delayed response. There is no plan of such any longer. If its available, customers will be informed. |
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