Estringx:
Guys, I have one prayer point for you guys. Pray that SCC {29} doesn't rate your call. Either you get 2 or 3. The note on it is always: Wrong format for numbers below 10.

So you too dey complain about a rater huh? Professor emeritus of QA . What about this

This is a big lie. Tell us what exactly what you did wrong. You won't get better with this "your self justification".

Am newyear , pls i need someone to mentor me...

Omo that rater {30} nah die ....As in I thought I was allowed to make one error and I will still get a 5, make two errors and that's a four. Agreed say I make one error of ellipse. I no even want the 5 I suppose at least score 4. Nah so I see 3 gbam, I complained and the SCC was saying this and that I made ellipse error and misheard. Misheard ke, I no deaf nah. The woman said once once you're saying she said when. How once and when take rhyme. Okay that's two errors. I said okay what's the third is it Capitalization u guys wrote or is Mrs Daniel wrong? She said no it's right but It should Mrs. Daniel. I die today I just die the matter down like no wahala. No bonus for this week bayi because of one angry rater.

I got a call where the customer speaks french and she requested for an interpreter which the rep got for her. Are we allowed to transcribe such calls? How do I label it? Thanks in Advance.

SUPERPACK:
I got a call where the customer speaks french and she requested for an interpreter which the rep got for her. Are we allowed to transcribe such calls? How do I label it? Thanks in Advance.

Yes. The interpreter would be labeled as the customer.

I transcribed a call yesterday that the customer is a Nigerian, Igbo woman precisely. The son seems to be an extravagant person, so the mum was telling the rep to also include her email or phone number, so she can be getting update as well. She said she wants to teach the son how to be responsible. The woman was just tearing Igbo any how with the son while the call was going on. "Chukwuma, bia denye email address gi nga" was one of the conversations. Working with QA can be real fun sometimes. . The call was supposed to be 11.3 minutes, but the actual valid conversation lasted just for 8.4 minutes. The remaining part of the call was left for the son and mum to speak in the background.

Prenom:


Yes. The interpreter would be labeled as the customer.

Thank you so much. Another question, when the rep says "Ask her so so" Should i type that, Ask her. Same with when the translator say "She said,"? Or should I transcribe everything said by both of them?

Mekanus:
I transcribed a call yesterday that the customer is a Nigerian, Igbo woman precisely. The son seems to be an extravagant person, so the mum was telling the rep to also include her email or phone number, so she can be getting update as well. She said she wants to teach the son how to be responsible. The woman was just tearing Igbo any how with the son while the call was going on. "Chukwuma, bia denye email address gi nga" was one of the conversations. Working with QA can be real fun sometimes. . The call was supposed to be 11.3 minutes, but the actual valid conversation lasted just for 8.4 minutes. The remaining part of the call was left for the son and mum to speak in the background.

I actually got rhat call but released it due to power issue. It's a quotum Assurance call.

SUPERPACK:
Thank you so much. Another question, when the rep says "Ask her so so" Should i type that, Ask her. Same with when the translator say "She said,"? Or should I transcribe everything said by both of them?

If I were in your shoes, I would transcribe as a direct conversation.

SUPERPACK:
I actually got rhat call but released it due to power issue. It's a quotum Assurance call.

I think it was C&P group or something.

can one transcribe credit card expiration date?

Four40:
can one transcribe credit card expiration date?

yes

Please, how can I transcribe two and a half grand?

Estabrown:
Please, how can I transcribe two and a half grand?

$2500.

Thanks.

Yuneehk:

$2500.

Which day you start work Wen I no know.
Nawa o.

odizeey:
Which day you start work Wen I no know. Nawa o.

I was supposed to tell you

Yuneehk:

I was supposed to tell you

They dun know.

Yuneehk:

$2500.

This is wrong.
Check the FAQ rule for fractions. It should be, "Two and a half grand".

Samxie:


This is wrong.
Check the FAQ rule for fractions.

Why not just say the correct thing if you believe it’s wrong .. Oga?

Mekanus:
I transcribed a call yesterday that the customer is a Nigerian, Igbo woman precisely. The son seems to be an extravagant person, so the mum was telling the rep to also include her email or phone number, so she can be getting update as well. She said she wants to teach the son how to be responsible. The woman was just tearing Igbo any how with the son while the call was going on. "Chukwuma, bia denye email address gi nga" was one of the conversations. Working with QA can be real fun sometimes. . The call was supposed to be 11.3 minutes, but the actual valid conversation lasted just for 8.4 minutes. The remaining part of the call was left for the son and mum to speak in the background.

This woman and her pickin chukwuma...I worked on the first call when the rep sent only chukwuma's quote and not her own. It was easy like, I just dey laff say all this abroad people Sha. Mehn guys no envy or call that uncle abroad as stingy o. Those people dey try seriously with bills. mama chukwuma just dey calculate the money wey she go pay monthly for her mind Sha. Those people calculate and budget rigorously to even see change send give their people for Nigeria. Still yet some family go still complain and complain they shout say my uncle is abroad my aunty is abroad. Nah so abroad easy nah.

Olabowa:


Thanks man. It reflected in the UBA card almost immediately. I tried to transfer it to my local account though, the UBA app was telling me rubbish.

You can only transfer to UBA account.

SUPERPACK:
can you explain in details how you were able to call them without detection that you are in Nigeria ? I would like to know the whole process.

Called them a number of times, no issue. Don't stress the Nigerian ish much.

toluxe0075:

I had the same experience last week. It all comes down to the rater, some are lenient while some are very strict.

That Rater 30, sha...

Sukueponmalu:
@ brijibs.
Which country PP are you using?

LS

Estringx:
Guys, I have one prayer point for you guys. Pray that SCC {29} doesn't rate your call. Either you get 2 or 3. The note on it is always: Wrong format for numbers below 10.

This guy, ba?

kamikaz1:


Make una dey jones dere .That Efosa should be a company not an individual. I.e [b]group of transcribers working on one account. [/b]maybe his siblings or fried use the same account.period.

Are you for real?!

PattyMike:
If you want to know how Efosa and others hit the huge minutes weekly? Its simply planning their time and being disciplined with it. Take it as a full time job and also standby light. If you want to work 10-15 hours a day? Do it. create a work schedule and stick with it no matter what, that's discipline.

Nice comment, I'm impressed.

Samxie:


This is wrong.
Check the FAQ rule for fractions. It should be, "Two and a half grand".

brijibs:

It's very confusing a grand is $1000. 2 grand is $2000 we agree on that. What of two and a half grand is it $2500 or? QA is very strict on its monetary value rule... If it was half a grand then that's obviously $500 if person go write "half a grand" there nah mark down straight make {30} come be rater again�

PattyMike:

This woman and her pickin chukwuma...I worked on the first call when the rep sent only chukwuma's quote and not her own. It was easy like, I just dey laff say all this abroad people Sha. Mehn guys no envy or call that uncle abroad as stingy o. Those people dey try seriously with bills. mama chukwuma just dey calculate the money wey she go pay monthly for her mind Sha. Those people calculate and budget rigorously to even see change send give their people for Nigeria. Still yet some family go still complain and complain they shout say my uncle is abroad my aunty is abroad. Nah so abroad easy nah.

I tell you, e no even easy that side ooo.

PattyMike:

It's very confusing a grand is $1000. 2 grand is $2000 we agree on that. What of two and a half grand is it $2500 or? QA is very strict on its monetary value rule... If it was half a grand then that's obviously $500 if person go write "half a grand" there nah mark down straight make {30} come be rater again�

It's a monetary value, $2500. All specific monetary values are in numerals, even if it was mentioned fraction.