In April 2019, I ordered 8 pieces of Mini OTG Cable (Micro USB To USB Converter) from Aliexpress. Since the cost of the items was quite low, I decided to pay for 4PX Singapore Post OM shipping, which is very cheap and yet reasonably fast. This type of shipping is trackable up to Singapore, but not in Nigeria. I waited and waited for the small packet to arrive my post office; some time in May, I sent email to both pmg@nipost.gov.ng and customercare@nipost.gov.ng. Nothing happened. I lost the small packet.

Some time in May, I ordered some items from Aliexpress again and paid for Singapore Post shipping with full tracking. One of the packets was unduly delayed, but it eventually reached me. Looking at the small packet, it was obvious that a NIPOST thief initially took the small packet, but later returned it to NIPOST's pipeline. I sent an email to both pmg@nipost.gov.ng and customercare@nipost.gov.ng:

I received RB757281815SG and RB757267291SG today and noticed that one of the packets was opened and sealed again locally with tape. The sender had indicated on the packet that it contained "Mobile Phone Adapters". (Please see the enclosed pictures.) Apparently, a parcel thief that works in NIPOST was attracted by the inscription, "Mobile Phone Adapters", and decided to take the two packets and take a look at the contents. The person later released the two packets back into the mail delivery pipeline and they were recorded to have arrived Nigeria on 12th June. Apparently, this parcel thief is located between where mails from foreign airlines are received and where mails are recorded to have entered the NIPOST mail delivery pipeline.

A NIPOST official replied to my email as follows:

Thanks so much for your mail. The Postmaster General/CEO is not relenting in his determination to reposition Nipost. You can be rest assured that this issue raised by you will be thoroughly investigated and dealt with accordingly. Once again, your concern is greatly appreciated.
Accept as always the best wishes of the Postmaster General/CEO.

On 21st November 2019, I ordered for two sets of LCD/digitizer assembly for my Motorola phone and paid for Singapore Post shipping with full tracking. The parcel was dispatched from Singapore to Nigeria on 1st December; up till today, I haven't received the parcel. On 18th January, I emailed pmg@nipost.gov.ng as follows:

Tracking data for the parcel with the above-indicated tracking number is as follows.

RB864253123SG Despatched to overseas (Country code: NG) 01/12/2019

I believe that the parcel reached Nigeria, but the the tracking number never appeared on NIPOST's site. I am yet to receive the item. Is it possible to find out if the parcel was received by NIPOST?

Up till today, I haven't received the parcel and the tracking number does not appear on NIPOST's site. This is the first time a parcel sent to me with tracking number that is fully trackable got lost.

On 28th November 2019, I ordered for Carbon Fiber Cases for my Motorola phones and paid for low-cost shipping and the items were shipped via China Post small packet. Tracking shows that the small packet left China for Nigeria on 3rd December. The packet is not trackable in Nigeria. Up till today, I haven't got it.

The parcel thief in NIPOST that is frustrating my life is apparently located at the point where parcels are delivered by airlines to NIPOST. S/he has access to parcels before there data are entered into NIPOST's computer network. I don't know why top NIPOST officials cannot command that this person be identified, so that s/he could be removed from such a sensitive position in NIPOST's mail delivery pipeline. NIPOST connects Nigeria with other countries. Other countries get very negatively biased towards Nigeria when mails sent to or from Nigeria are lost in NIPOST.


Mods, please put this thread on front page.

Sorry for your lost,me am still thinking of buying from AliExpress (mini importation).
But am a bit sceptical about Nipost,are there alternative s.

Stop using NIPOST again. They are fraudulent. My friend paid for EMS to South Africa but they did normal delivery for her. Something that should take one week took almost two months

Did you complain to the person incharge of your delivery post office.
Me think channelling you complain to the PMG is way too forward.

Allenwagodi:
Did you complain to the person incharge of your delivery post office.
Me think channelling you complain to the PMG is way too forward.

Of course, I severally complained to my delivery PO. I even went there today; still nothing. The reason why I had to complain to pmg@nipost.gov.ng is because tracking shows that the tracking number was never captured by NIPOST's system, which means that somebody took the parcel at NIPOST"s entry port..

Allenwagodi:
Did you complain to the person incharge of your delivery post office.
Me think channelling you complain to the PMG is way too forward.

This poster must be a NIPOST worker. I am too knowledgeable to confront NIPOST workers at my delivery office for a postal packet with tracking number that is trackable in Nigeria, but which tracking number does not appear on NITEL's network. Any parcel whose tracking number appears on NIPOST's network is easily traceable, and only newbies in NIPOST will make the mistake of stealing such a parcel and possibly earn themselves sack. Due to NIPOST's Internet, the major problem now lies at NIPOST's entry port. If a parcel is stolen by workers at the entry port, they will not record information about it in NIPOST's system. But NIPOST's top management can solve the problem of stealing people's parcels at the entry port by establishing a unit to handle any complaint from clients. The airlines that hand over these parcels to NIPOST apparently handover document that contains necessary information about the parcels to NIPOST and they definitely keep copies.

Such a parastatal that handles interaction between Nigeria and other countries should work really hard and contribute towards getting Nigeria out of shithole status.

judgementyard:
Sorry for your lost,me am still thinking of buying from AliExpress (mini importation).
But am a bit sceptical about Nipost,are there alternative s.

We can help you ship your goods to Nigeria with everything intact

Whatsapp 08137750741

Kei144:
In April 2019, I ordered 8 pieces of Mini OTG Cable (Micro USB To USB Converter) from Aliexpress. Since the cost of the items was quite low, I decided to pay for 4PX Singapore Post OM shipping, which is very cheap and yet reasonably fast. This type of shipping is trackable up to Singapore, but not in Nigeria. I waited and waited for the small packet to arrive my post office; some time in May, I sent email to both pmg@nipost.gov.ng and customercare@nipost.gov.ng. Nothing happened. I lost the small packet.

Some time in May, I ordered some items from Aliexpress again and paid for Singapore Post shipping with full tracking. One of the packets was unduly delayed, but it eventually reached me. Looking at the small packet, it was obvious that a NIPOST thief initially took the small packet, but later returned it to NIPOST's pipeline. I sent an email to both pmg@nipost.gov.ng and customercare@nipost.gov.ng:

I received RB757281815SG and RB757267291SG today and noticed that one of the packets was opened and sealed again locally with tape. The sender had indicated on the packet that it contained "Mobile Phone Adapters". (Please see the enclosed pictures.) Apparently, a parcel thief that works in NIPOST was attracted by the inscription, "Mobile Phone Adapters", and decided to take the two packets and take a look at the contents. The person later released the two packets back into the mail delivery pipeline and they were recorded to have arrived Nigeria on 12th June. Apparently, this parcel thief is located between where mails from foreign airlines are received and where mails are recorded to have entered the NIPOST mail delivery pipeline.

A NIPOST official replied to my email as follows:

Thanks so much for your mail. The Postmaster General/CEO is not relenting in his determination to reposition Nipost. You can be rest assured that this issue raised by you will be thoroughly investigated and dealt with accordingly. Once again, your concern is greatly appreciated.
Accept as always the best wishes of the Postmaster General/CEO.

On 21st November 2019, I ordered for two sets of LCD/digitizer assembly for my Motorola phone and paid for Singapore Post shipping with full tracking. The parcel was dispatched from Singapore to Nigeria on 1st December; up till today, I haven't received the parcel. On 18th January, I emailed pmg@nipost.gov.ng as follows:

Tracking data for the parcel with the above-indicated tracking number is as follows.

RB864253123SG Despatched to overseas (Country code: NG) 01/12/2019

I believe that the parcel reached Nigeria, but the the tracking number never appeared on NIPOST's site. I am yet to receive the item. Is it possible to find out if the parcel was received by NIPOST?

Up till today, I haven't received the parcel and the tracking number does not appear on NIPOST's site. This is the first time a parcel sent to me with tracking number that is fully trackable got lost.

On 28th November 2019, I ordered for Carbon Fiber Cases for my Motorola phones and paid for low-cost shipping and the items were shipped via China Post small packet. Tracking shows that the small packet left China for Nigeria on 3rd December. The packet is not trackable in Nigeria. Up till today, I haven't got it.

The parcel thief in NIPOST that is frustrating my life is apparently located at the point where parcels are delivered by airlines to NIPOST. S/he has access to parcels before there data are entered into NIPOST's computer network. I don't know why top NIPOST officials cannot command that this person be identified, so that s/he could be removed from such a sensitive position in NIPOST's mail delivery pipeline. NIPOST connects Nigeria with other countries. Other countries get very negatively biased towards Nigeria when mails sent to or from Nigeria are lost in NIPOST.


Mods, please put this thread on front page.

Sorry about this sad experience you are going through....but please next time, use Mimi Logistics Buy4Me service to save yourself from stress and situations like this.


This is part of our company services; helping you securely to import from any Chinese website to Nigeria and other countries.

I have received so many parcel via NIPOST over the past few years. It was only in 2019 that stealing of my parcels surged, even to the extent of stealing a parcel that is trackable in Nigeria. The person responsible for the theft surge must have been newly posted to NIPOST's entry port in 2019. If NIPOST's management are interested in fishing out the culprit, they can easily track him/her. That person needs to be taken out of NIPOST's entry port as a matter of urgency. S/he could be posted to a delivery office.

Allenwagodi:
Did you complain to the person incharge of your delivery post office.
Me think channelling you complain to the PMG is way too forward.

desperate times requires desperate measures

yesloaded:

We can help you ship your goods to Nigeria with everything intact

Whatsapp 08137750741

Ok thanks, will get back to you

Bros it can be very painful and frustrating after all your patience. Please write a good petition to Consumer Protection Commission, and Efcc , against Nipost. it is very obvious,this is an organized stealing hence you ain't seeing the tracking number on their web. You need to protect other Nigerians as well as safeguard the future of Nipost from the present tifs in the agency.

pls note that there are well documented process of all items delivered to Nipost by your Shippers which they can't deny when matter don't cast.

Babacele:
Bros it can be very painful and frustrating after all your patience. Please write a good petition to Consumer Protection Commission, and Efcc , against Nipost. it is very obvious,this is an organized stealing hence you ain't seeing the tracking number on their web. You need to protect other Nigerians as well as safeguard the future of Nipost from the present tifs in the agency.

pls note that there are well documented process of all items delivered to Nipost by your Shippers which they can't deny when matter don't cast.

Thanks a lot.

I want to make a closure to this thread.. In fact, I apologize to NIPOST. It turned out that the parcels that I referred to were not stolen after all. The one with tracking number that I complained about was misplaced after it was collected from my local Post Office. The one that is not trackable in Nigeria was eventually delivered to me about two months ago, even though more than one year after it was posted in China. The look of the cover of the parcel showed that it had been with NIPOST for a long time. My thinking is that the small parcel must have fallen into a corner, apparently when the bag containing it was being emptied. When a NIPOST official discovered it, it was sent to my local Post Office. I was so glad when I received it.

I can now say that NIPOST officials are doing their best to improve the quality of their services. They have actually improved the system a lot from what it was a few years ago and the improvement is continuing, especially as they get criticisms from social media. I recently noticed a great improvement in the performance of their online Customer Service.

Are you serious or this press was made under duress

Kei144:
I want to make a closure to this thread.. In fact, I apologize to NIPOST. It turned out that the parcels that I referred to were not stolen after all. The one with tracking number that I complained about was misplaced after it was collected from my local Post Office. The one that is not trackable in Nigeria was eventually delivered to me about two months ago, even though more than one year after it was posted in China. The look of the cover of the parcel showed that it had been with NIPOST for a long time. My thinking is that the small parcel must have fallen into a corner, apparently when the bag containing it was being emptied. When a NIPOST official discovered it, it was sent to my local Post Office. I was so glad when I received it.

I can now say that NIPOST officials are doing their best to improve the quality of their services. They have actually improved the system a lot from what it was a few years ago and the improvement is continuing, especially as they get criticisms from social media. I recently noticed a great improvement in the performance of their online Customer Service.

teepee072:
Are you serious or this press was made under duress

What kind of duress? My original post was based on two parcels; one was trackable in Nigeria and the other was not trackable in Nigeria. I had posted that the two had been stolen by a NIPOST thief. It later turned out that they were not stolen. Integrity requires that I set the record straight. This does not mean that some other person's parcel has never been stolen by a thief in NIPOST.