BestAccessories:


You're welcome ma'am.

I didn't get the mention.

I have also get my refund but the seller is currently using mural session to beg me.

I have given them a task, get Signapore Post to give details of where the phone is currently and maybe we can track and negotiate anything if the phone made it to Nigeria.

I feel for the seller sha, I only hope Signapore Post refund them for the loss or finally deliver my order so I can repay the seller for the phone.

Paxziano:


In my case, they asked for 3days extention. After the 3 days, they asked for another 3 days. Pls is there a way I can stop their asking for 3 days? There's a place on the appeal to upload details or so but I don't know what details they mean or need

BestAccessories:


Escalade the dispute to AliEx.

I am suspecting the seller is trying to buy time so your 15 days dispute period grace would elapsed and the seller get paid.

What was the reason you used when you open dispute?

If it was transit and tracking problem, the seller can't be asking for extension.

Got another low value ($9.51) dispute I opened last week, I am expecting my credit alert this coming week latest Wednesday.

Reason was delayed delivery. Seller extent buyer protection period with extra 20 days after I had waited for more than 60 days already. AliEx complete the order after 60 days, I open dispute on the 61st day and awarded full refund last week because seller can't show proof of delivery.

Paxziano:


It's AliExpress that's handling the dispute. Cos the shipping was handled by them according to the dispute details. The dispute has been acknowledged VALID. The reason was goods have not arrived and protected period has elapsed. In fact tracking has not updated since 8th January

BestAccessories:


It's well.

They process my dispute very quick. They approved my full refund the next day. I was surprised.

Just be conscious of the 15 days dispute grace after your order has been completed on AliEx.

Paxziano:


But how will I monitor it? The seller protection elapsed on the 2nd of March... How can I pressurise them to pay before the 15 days elapses

Paxziano:
Morning guys...

Pls who really understands this dispute thing with AliExpress. I feel I'm not doing something right as in I feel I'm supposed to respond to something but I don't know how to. I was given an option of waiting for 3 days and I was supposed to accept but I have checked everywhere to find how to accept but can't find anything. I'm confused. I am also worried about the seller protection elapsing.

P.s: The reason for the dispute was tagged as valid n told to wait for the shipment for 3 extra days. It's about 5 days now n no other response from AliExpress. That's why I feel I was supposed to respond to sumtn.

jboixxx:
When asked to wait, there's nothing to accept as it's an instruction.

You'll get response from them soon. Once a dispute has been opened, forget about the buyer's protection, except you cancelled the dispute.

omenigbo96:
Good morning Fams
I need advice I opened dispute since on 9th of March, and it's just been showing escalated, nothing again.this is unlike the other ones I've opened before at least they should tell me valid

Paxziano:


I'm guessing the disputes r much cos of the various issues so maybe it's taking more time than normal. Was the issue with Singapore Post?

jboixxx:
When asked to wait, there's nothing to accept as it's an instruction.

You'll get response from them soon. Once a dispute has been opened, forget about the buyer's protection, except you cancelled the dispute.

Paxziano:


AliExpress said I should wait for an extra day. Please r these delay tactics to ensure the buyer protection runs out or what?

Or do they honestly hope that the items would arrive? Despite the lack of tracking?

jboixxx:
Stalling is normal and should be expected. I was stalled for about 3weeks last year November, I had to cancel the dispute and wait for 60days to elapse (the case was about wrong delivery address).

Buyer's protection period is a window for buyer to open dispute, once you've done that, you don't need it again.

It's possible for it to still be delivered. I just got an update of an item of a client this afternoon. The tracking had stopped since 02/03/20 (hand over to airline) but when I checked and refreshed again, it showed it has been at the client's PO since 07/03. So, it's possible.

Both parties' interest is important to AliExpress. Bear with them.

samthomp:
I ordered this Product 20 days ago, Nd the tracking status has remained like that,. Evn the seller has asked me to cancel order but AliExpress tells me i can't open dispute yet.pls help!!

jboixxx:
You're making enquiry about a shipped order but masked the tracking number and left your address in the full glare of the world!

You can open dispute after 10days of shipment, not before. Go back and open your dispute, it'll open except your item just got shipped in <10 days ago.

By the way, is this a recent screenshot? Your address shouldn't be fully displayed but masked by AliExpress by default. This has been the case since Monday or so.

samthomp:


Alright..Thank you
I have uploaded another screenshot i did just now.
Also the information in the screenshot has been like dat since 18days ago
I try opening dispute, it won't opem..ill send screenshots now

jboixxx:
You're making enquiry about a shipped order but masked the tracking number and left your address in the full glare of the world!

You can open dispute after 10days of shipment, not before. Go back and open your dispute, it'll open except your item just got shipped in <10 days ago.

By the way, is this a recent screenshot? Your address shouldn't be fully displayed but masked by AliExpress by default. This has been the case since Monday or so.

Silas12345:
Good morning bosses in the house, please what is the meaning of this message, is my order in post office yet or no

dermmy:


Una just dey mask tracking number up and down. Lol

Check your PO or wait for their call

samthomp:


And i also wanna ask, can i open dispute through this process? Since the *refund only* process is not working. Won't there be complications? It seems the store is tryna scam me

Silas12345:
Good morning bosses in the house, please what is the meaning of this message, is my order in post office yet or no

samthomp:


Its safe to leave it unmasked right?

jboixxx:
Don't. Just wait for the buyer's protection period to elapse. There's nothing like I ordered from a wrong store o. Again, just wait till the end of buyer's protection and open a dispute for refund only, item not received.

jboixxx:
Nothing will affect your order; it can't be claimed by another person.

samthomp:


And i also wanna ask, can i open dispute through this process? Since the *refund only* process is not working. Won't there be complications? It seems the store is tryna scam me

EliteMike:

Hello Sir,
Your phone is in Nigeria already... your case is just like mine..I ordered this same phone last month... it was just showing departed country of origin even after I collected it at the PO...
BTW....it used 18 days..when did you place your order?

jboixxx:
Stalling is normal and should be expected. I was stalled for about 3weeks last year November, I had to cancel the dispute and wait for 60days to elapse (the case was about wrong delivery address).

Buyer's protection period is a window for buyer to open dispute, once you've done that, you don't need it again.

It's possible for it to still be delivered. I just got an update of an item of a client this afternoon. The tracking had stopped since 02/03/20 (hand over to airline) but when I checked and refreshed again, it showed it has been at the client's PO since 07/03. So, it's possible.

Both parties' interest is important to AliExpress. Bear with them.