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Nairaland Forum / Science/Technology / Phones / Deceitful Offer From Jumia, Please Help!! (6305 Views)
Please How Can I Get My Money Back From Jumia / Man Who Bought 'Refurbished' Phone From Jumia Cries Out / Stay Away From Jumia, Or At Least Jumia Global. (2) (3) (4)
Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 4:20pm On Nov 25, 2020 |
Hello guys, please i need your input on how to go about my bitter experience with Jumia. I placed an order for a Samsung galaxy note 8 2 days ago. While trying to complete the order, i was shown that i am entitled to ₦10,000 discount if i use my Mastercard. lmmediately, i proceeded to use my mastercard. But surprisingly, i was debited ₦127,359 as against ₦117,359 that was availed to me prior to placing the order. I called their customer service yesterday and the agent i spoke with tried deceiving me. Firstly, she alleged that i needed to register to qualify for the discount. Secondly, she claimed that the promo is only for first timers. Thirdly, she also claimed that the promo is for only Stanbic IBTC bank card holders. Finally, upon realizing that I was concise with my assertion, she transfered me to one Anthony (another agent) who alleged that the promo ended since June, that i am not correct with my claim. When i insisted and informed him that i have a proof to back up my assertion, he said a mail would be sent to me to provide my proof. I have gone online to make a report as directed, but nothing has been done. Rather, they've called twice trying to offer apology instead of refunding my money. Attached is the evidence of my claim showing the discounted amount and my order details. MODS, please help push it to the right section/front page 7 Likes 2 Shares
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Re: Deceitful Offer From Jumia, Please Help!! by tayo60(f): 4:29pm On Nov 25, 2020 |
If you can part with almost #120,000 for d phone, so how much is #10,000 that you can't wave? Moreover, you still got d phone you ordered for. 14 Likes 2 Shares |
Re: Deceitful Offer From Jumia, Please Help!! by EasternActivist: 4:36pm On Nov 25, 2020 |
tayo60: You must not comment on every issue. He has a valid case, do not put the blames on him, you don't know if the 120k is the last pin in his azza, even if it is not, forfeiting money in such manner is plain foolishness 94 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by devilmaycry: 4:52pm On Nov 25, 2020 |
Online transaction aint my thing...dunno u 4 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 5:09pm On Nov 25, 2020 |
tayo60: I am on about correcting a deceitful act and not interested in any unnecessary banter 45 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 5:09pm On Nov 25, 2020 |
EasternActivist: Thank you 8 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 5:10pm On Nov 25, 2020 |
devilmaycry: I've been buying things online, but this is pure deceit 10 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by duduade: 5:22pm On Nov 25, 2020 |
Time to cash out Get a lawyer involved Believe me you will be teaching them a big lesson 22 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 5:28pm On Nov 25, 2020 |
duduade: Thanks for your input. Please i need more suggestions on how to go about this. Thanks 6 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by Redpanter11(m): 5:29pm On Nov 25, 2020 |
Nobody deceived you, it's clearly stated a "Stanbic IBTC MasterCard". And it's a one time offer, you can't use same card twice. If you feel cheated cancel your order and collect your full refund 14 Likes
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Re: Deceitful Offer From Jumia, Please Help!! by Redpanter11(m): 5:32pm On Nov 25, 2020 |
AFONAMARO:De minimis non curat lex - "The law doesn't concern itself with trifles or unimportant things" 1 Like |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 5:39pm On Nov 25, 2020 |
Redpanter11: Did you even check the attachment? Nobody received me how? I selected an item and was informed that if i opt to pay with my mastercard, that I am entitled to a discount. And when i clicked on it, a discount was applied, but immediately i clicked on pay, they removed the discount. Please show me where they indicated Stanbic in the attachment 1 Like |
Re: Deceitful Offer From Jumia, Please Help!! by Redpanter11(m): 5:46pm On Nov 25, 2020 |
AFONAMARO:In your attachment you didn't select or inputed any card details yet. Select a card and if it's doesn't meet the requirements you'd see the 10k discount will disappear Here you go, now tell me your case again 6 Likes 1 Share
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Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 6:03pm On Nov 25, 2020 |
Redpanter11: Stop arguing unnecessarily without doing proper findings. I did not only select a card type, but equally inputed my card details. Can you see my card expiry date and pan showing in the circled attachment? Please offer assistance if you have any and stop misinforming others who may have help to offer 4 Likes
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Re: Deceitful Offer From Jumia, Please Help!! by Redpanter11(m): 6:12pm On Nov 25, 2020 |
AFONAMARO:You selected "choose a new payment method". Select your card and see the 10k disappear because it's not a Stanbic IBTC MasterCard and you are not a first timer, the card has been used on jumia pay before, so no discount for you. My assistance; cancel your order and get a full refund 10 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 6:15pm On Nov 25, 2020 |
Redpanter11: Oga, I've never used my card on Jumia, this particular transaction is my ever first with this card or any other card at that. In fact, i just tried purchasing same device with another card, and same discount showed, but this time, 5k. You'd be surprised how they'd still deduct same full amount from my account if I go ahead and click on pay 4 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by BrickDevo: 7:18pm On Nov 25, 2020 |
If the product have not been delivered, kindly cancel your order and initiate a refund |
Re: Deceitful Offer From Jumia, Please Help!! by mank1234(m): 7:46pm On Nov 25, 2020 |
Jumia is fraud. I had several experience with them. From sending another person's item to me, to marking that I've received an item when I haven't, to sending faulting item and only refunding after the price of the item is more than doubled, to sending what you get vs what u expect - Lolz. Those 5 experiences marred the 2 good experience (the two good experiences where items they sourced from Jumia global). Right now I'm scared of all Nigerian e-commerce sites. 1 Like |
Re: Deceitful Offer From Jumia, Please Help!! by mank1234(m): 7:47pm On Nov 25, 2020 |
Even if the item, has been received if its within 10days return it for refund. |
Re: Deceitful Offer From Jumia, Please Help!! by escohido123: 8:19pm On Nov 25, 2020 |
tayo60: People like u are the problem of the country. Somebody was deceived and u are typing this trash. U better change cos this attitude of urs will not help u. 23 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by escohido123: 8:24pm On Nov 25, 2020 |
Bro u shud follow this case up, dis is very wrong and it shud not be allowed to go down. Criminals every where. 1 Like |
Re: Deceitful Offer From Jumia, Please Help!! by Wiseandtrue(f): 8:29pm On Nov 25, 2020 |
tayo60:Money is not the case here but lack of sincerity on the part of JUMIA!!! This is why people are wary of doing business in Nigeria!!! It's not by force to give discount!!! 7 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 8:36pm On Nov 25, 2020 |
BrickDevo: It's yet to be delivered. If i cancel, how am I sure the refund will come in time to get elsewhere? |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 8:37pm On Nov 25, 2020 |
mank1234: This is terrible |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 8:38pm On Nov 25, 2020 |
mank1234: Yet to pick the item |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 8:40pm On Nov 25, 2020 |
escohido123: And i doubt she'd even endure 1k if it's her 7 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 8:41pm On Nov 25, 2020 |
escohido123: I am following it up with them |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 8:41pm On Nov 25, 2020 |
Wiseandtrue: Exactly my point. Why deceive people 2 Likes |
Re: Deceitful Offer From Jumia, Please Help!! by Emekayoung(m): 8:43pm On Nov 25, 2020 |
That's why I hate buying things online. I prefer going to a shop where it is sold just in case of any stories,i will forward match to that place and cause wahala. Now who are you going to hold? If you try and result isn't coming just forget it and move on. 1 Like |
Re: Deceitful Offer From Jumia, Please Help!! by Wiseandtrue(f): 8:45pm On Nov 25, 2020 |
AFONAMARO:They should refund the money ASAP, apologize to OP and remove the nonsense discount since they know that they are not capable!!! 1 Like |
Re: Deceitful Offer From Jumia, Please Help!! by AFONAMARO: 9:00pm On Nov 25, 2020 |
Wiseandtrue: I am already giving them heat as i rejected their apologies and asked for a refund 3 Likes 1 Share |
Re: Deceitful Offer From Jumia, Please Help!! by lilyheaven: 9:21pm On Nov 25, 2020 |
Cancel your order. Visit a near by slot and get yourself a great phone |
Rush This New And Classified Offer From The New Store At The Cheapest Rate / MTNs New Trick To Swindle Nigerians / In Response To Gionee Phones with 4G LTE
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