Social media is an invaluable tool to help businesses connect with consumers. When customers offer negative feedback online, however, it also has the capacity to impact a company’s reputation in significant ways.
Addressing public criticism on social media requires a careful touch. The results of your company approaching the issue in the wrong way can be shared widely, which could lead to a backlash from your customer base. It helps to be aware of both the dangers and the potential benefits before you engage with consumers regarding comments they’ve posted online.
Here, 10 members of Forbes Communications Council look at the best ways for businesses to deal with negative social media feedback.
More Info ..https://www.charlesonwuemenesblog.com/2020/12/10-positive-ways-to-address-negative.html

[img]https://1.bp..com/-A_Z0SUONAkA/X94ABqJXpMI/AAAAAAAA_ME/9kmiqs5lTcIaNyh-od6u1iJ9iEJ04shxACLcBGAsYHQ/w640-h310/960x0%2B%25281%2529.jpg[/img]

philstone:
Social media is an invaluable tool to help businesses connect with consumers. When customers offer negative feedback online, however, it also has the capacity to impact a company’s reputation in significant ways.
Addressing public criticism on social media requires a careful touch. The results of your company approaching the issue in the wrong way can be shared widely, which could lead to a backlash from your customer base. It helps to be aware of both the dangers and the potential benefits before you engage with consumers regarding comments they’ve posted online.
Here, 10 members of Forbes Communications Council look at the best ways for businesses to deal with negative social media feedback.
More Info ..https://www.charlesonwuemenesblog.com/2020/12/10-positive-ways-to-address-negative.html

[img]https://1.bp..com/-A_Z0SUONAkA/X94ABqJXpMI/AAAAAAAA_ME/9kmiqs5lTcIaNyh-od6u1iJ9iEJ04shxACLcBGAsYHQ/w640-h310/960x0%2B%25281%2529.jpg[/img]

Interesting