I subscribed for mtn extra combo on the 27th of June and was give the option of auto renewal and i replied no, yesterday being 4th of July mtn made a withdrawal of #500, for auto renewal of extra combo three consecutive times making it #1500 within 15mins.
Now the problem is I have been calling their customer care since last night and nothing has been done, they keep saying they are working on it, then after a short while i will receive a message that the issue has been resolved, yet my airtime which was 2612 or there about is now 1100.
The money might be small but subscribing three consecutive times for a 7days plan without my permission and telling me nothing can be done about it hurts. Pls how else can I scream for them to hear me and reverse my money.
I'm so sorry if i posted on the wrong page or for any typo error. Thank you

Complain to the Consumer Protection Council. I have gotten average refund of 200% stolen airtime credit on not less than 4 occasions
They always respond within 48 hours, although response to the last case I made against Airtel was somehow delayed perhaps because the complaint form page was brought down and I had to rely on email.

@ Gracealone Pls how do i lay a complain there?because this is not the first time, I want to put an end to it and not just complaining in my room. thanks

Gracealone:
Complain to the Consumer Protection Council. I have gotten average refund of 200% stolen airtime credit on not less than 4 occasions
They always respond within 48 hours, although response to the last case I made against Airtel was somehow delayed perhaps because the complaint form page was brought down and I had to rely on email.

This worked like magic! was able to make enquiries online and laid my complain on 7th and by today being 8th I got my airtime back . Thank so much , wish more Nigerians will know about dem

It worked for me also after I read your post, OP. Thanks

ursullalinda:



This worked like magic! was able to make enquiries online and laid my complain on 7th and by today being 8th I got my airtime back . Thank so much , wish more Nigerians will know about dem

Pls how did you guys reach them?? I don't see any links.

Ombudsdabomb:
Pls how did you guys reach them?? I don't see any links.

came late to the party