One of the best sets of customers to have are customers who have confidence in your brand.. They make everything about customer relationship so interesting(even when they complain). It is advisable to have at least 30% of your customers in this set. The real task is how?
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In today's competitive market, after getting a good or service of standard quality and a good market price you need to understand and play the communication game well..

Communication is almost everything in customer relations.... It is the only tool that shows you the real truth about your customers..
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THE COMMUNICATION GAME:
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It is about giving your customers landing information that helps them make good decisions when they buy and also how fast you are able to code the message of your customer...
Customers communicate either Verbally or Non verbally( through body language and silence) the confidence of your customer is a function of your ability to manage the communication.... Take charge by listening even in the silence of the customer..
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Don't be shocked to know when a customer says "everything is fine" is a sign of battle....
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Customers confidence increase when they know you understand who they are and what they want.. Just like I said communication is the best tool to understand your customers....

Do you have any question?
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