Angrigowt:
Simple. Go their delivery office. Pick any item worth the money and move. No refund policy bro. Na why cash on delivery na must

JONSYN7154:
Send message to the via X and copy EFCC, consumer protection Council and see them reaching out to you.
Unless Jumia.

keeper303:


I am not on X platform. Which other means can I use?

JONSYN7154:
creat an X account.

keeper303:

Please how do I retrieve my money from JUMIA?

I ordered for an item costing #186,000 from JUMIA but the item was out of stock and JUMIA cancelled the order on 19th September, 2023. I was asked to withdraw the amount from JumiaPay to my bank account. When I initiated withdrawal process to my bank account, I got an error message "invalid account number " This was the same account number I used to transfer the money to JUMIA
while ordering for the item o!!
I chatted with the customer care agent to complain, but they tossing me around. The latest email I got from Jumia Team on 10th October 2023 was that they have returned the money to my bank account. I have checked my statement of account but the money is not there and the credit is still pending on JUMIAPAY. I tried replying the email from the Jumia Team but my emails keep bouncing back as not delivered.
I am at my wits end as to how to retrieve the money from JUMIA into my account.

fineboynl:
Jumia refund is always a problem. Mine took 6 month’s with persistence. They will tell you they have refund you but nothing will enter your account. When you contact them they will repeat the same thing.

You would have just use the money to order another thing when they put it in jumia pay.