DStv is giving you more channels and revised numbers for some of your favourite channels. Find out what’s new, what will change and what will stay the same below.



Why are the channels numbers changing?
This is in order to create capacity for new channels and future expansion and to make channel navigation more user-friendly. They need to reorganise the DStv platform by moving some channels around to make space for these future channels and services. Whilst it may take some getting used to, they trust that the new channel numbering will make for an overall better navigation and viewing experience on DStv.

When is the change happening?
Early the morning of Monday, 1 October 2012 – most of the new channels will come into effect at 5am WAT. The new M-Net Movie channels will launch from 9:30am WAT on Monday, 1 October 2012.

Will I miss any of my shows when you change the channel numbers?
The changes will happen automatically and shouldn’t interrupt your viewing.

Do DStv customers need to do anything to get the new channel numbers and the new channels?
The changes will happen automatically in the early morning hours of Monday, 1 October. DStv customers are advised to access the information about their specific decoder on DStv.com or press OK on their DStv remote to see if any action is required on their part.
Customers who live in a complex or flat where they don’t have their own dish, will have to request their body corporate to upgrade their system before 1 October 2012.

When will the TV Guides be updated?
The online and mobile TV Guides will update within hours of the change on 1 October.
The TV Guides on the decoders will be updated within hours of the change on 1 October.

Now that the SD and HD channels sit on the same channel number (except for SuperSport channels), what’s the difference between the SD version of a channel and the HD version of the same channel?
The SD and HD channels which sit on the same channel number have exactly the same content. The only difference is the broadcast quality of the channel. The content including the soundtrack, the programme schedules and aspect ratio of the broadcasts will be identical.

In East Africa, do I have access to M Net in HD?
Yes you do. The HD version of M Net (West) moving to channel 101 is available to HD PVR subscribers in East, West and Central Africa and the Indian Ocean Islands

Where do subscribers find more information on the new channels and renumbering?
An extensive communication and marketing plan kicks off from 29 August leading up to the change on 1 October 2012.

Subscribers can find more information at a number of different places: press OK on your remote to access Easy Info, go to www.dstv.com, send us a message on facebook or follow us on twitter (if available in your country), and visit our MultiChoice outlets for a printed copy of the old/new channel listings or access the video on channel 198 for more information.

We will also be issuing letters, decoder messages and smses – ensure subscriber details are up to date so they can receive these. Also watch out for weekly articles in the media, as well as on air promos and adverts.

If you are only making the changes on the 1st October, can we give input into where we would like our channels to sit?
We have spent much time researching the changes and taking our customer feedback into account. This process has been underway for quite some time and the channel numbers are now final.

READ IT ALL AT: http://talkmedianigeria.com/2012/08/31/dstv-new-channel-changes-faqs/