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Entry Level Job Vacancies At Standard Chartered Bank by iamseanney: 2:57pm On Oct 08, 2012 |
Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. We strive to make Standard Chartered a great place to work by creating an engaging, inclusive and safe environment that rewards success and encourages employees to take control of their personal development. Job Title: Priority Service Officer Job ID: 353422 Job Function: Consumer Banking Location: Port Harcourt Job Description Assist the PiB Team Leader in ensuring the delivery of high quality customer service, ensuring internal and external compliance on all branch transactions, handling complex customer requests and leading the overall service agenda for the PiB Segment. Key Roles & Responsibilities Ensure high level of customer service and support to the PrB team Ensure resolution of all client complaints received for branch through Service Quality. Gather / prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking. Qualifications & Skills Minimum Requirement of a first degree (BA/BSC) In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. How to Apply CLICK HERE TO APPLY SOURCE |
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