i lost my sim card and want to do a welcome back without going to their office. infact thats how i normally do it whenever i lost my sim. but unlike b4, the access to an online customer care agent is impossible.

pls folks, how do i go about this since i have a boken leg and cant move around, yet i need to get my line back first, even if i have to leave the network later becasue of inconsisncies. so many people contact me via the line.

I have been trying to reach them for weeks now but proved abortive

their customer care is the only thing that has been keeping me with them cos it has been the most effective among all networks. but now thaat they have changed, guess its time to move on to etisalat perhaps, cant continue like this

Have you called 131 or 111?

Mustay: Have you called 131 or 111?

The numbers ain't going through at all!!!!!!

True. Just confirmed that. You might have to be patient till during the week when they've resolved the -ish with 'em.
It's one thing to get to the CC, it's another thing for the Customer Care rep to be knowledgeable enough to give the right answers.

The CC is back now. Has OP contacted 'em?